Absolutely horrible managment. I mean the on site managers are amazing. But as far as corporate…read moremanagement goes, they are horrendous. They do nothing to investigate any complaints you file, however are more than happy to take complaints against you. I have downstairs neighbors that are constantly smoking so much pot, that the smell permeates into the hallway and into the bedroom of my 2 year old. When I complain, I get told that they will look into it. Nothing ever happens, and the smell continues. However, I receive noise complaints for when my 2 year old is playing in the bath tub. Additionally, rent has gone up to compensate for their "free WiFi." Buildings are old, dated, and constant need of repairs. Also have a stink bug problem that comes from the old windows that are very drafty, noisey, and half of them are missing screens. I would not recommend living here at all.

We love Beachwood Apartments by Albion! Our family has been a resident here for 4 months. The…read moremanager Maggie, Jourdan, Kate and maintenance team are friendly and helpful! The apartment and it's surrounding are pet- friendly and maintained at a high standard! With COVID19, the staffs make sure the facilities are sanitized and cleaned so the residents can be safe and healthy! We highly recommend Beachwood by Albion for your next rental needs!

We have lived at Beachwood Apartments for many years. The addition of Wendy to the management team…read moreseveral months ago, was the smartest move that Village Green has made. She has transformed the maintenance team and front office staff into individuals that really take pride in their work. People always like to blame others when the pool goes down, or there is a water shut off. We had similar problems when we lived in our house, truly no one's fault. Wendy also worked diligently to get us our money back when there was an overcharge for the gas bill several months ago. This resulted in a complete refund of the over charge. We think people need to get their facts right before they share untruths in a review.

I live here at Cottagewood, and it's a great community to live in. Wooster also has a lot of great…read morethings, it's a small town, but it's nice to live here. I highly recommend Cottagewood.

We took possession of our apartment at Redwoods Mindy Lane in Wooster on February 21, 2026, paying…read moreabout $1,800/month, and the unit was plainly not move-in ready. At move-in, we found a non-working brand-new refrigerator, missing mailbox keys, a bathroom sink drain that did not work, no screen on the sliding glass door, visible wall damage, a brand-new oven that had not been properly off-gassed, rusted bathroom shelving with human hair on it, trash and mildew on the patio, scuffed closet walls, and a damaged countertop. For a property charging this level of rent, I expected a much higher standard of preparation and turnover. What made this worse was Redwood's handling after move-in. Over the next five weeks, multiple issues were still not fully resolved. Follow-up was poor, communication was weak, and some items were represented as fixed when they were not. We had to escalate beyond the property level to get meaningful attention. When the matter reached regional management, we were told the number of move-in issues in our unit was "exceptionally high" and "unacceptable," which matched our experience. They offered a $250 rent credit. We said that's unacceptable for the quantity and severity of issues. Redwood then offered an additional $500 rent credit saying that offering more credit rent credits puts them in a difficult position with the BBB, but tried to count a separate $500 move-in promotion as though it were special compensation for this situation. It was not. That promotion was a public offer available to new renters generally. We were also told we could terminate the lease without penalty if unhappy, which is not a real remedy when the issue is that the apartment should have been delivered in acceptable condition in the first place. What is most frustrating is that Redwood continues to fight the complaint through the BBB while minimizing the seriousness of what happened. Their public response presents the situation as though they acted promptly and reasonably throughout, but that does not reflect our experience. Based on what we dealt with from February 21 forward, Redwoods Mindy Lane failed on both move-in readiness and honest follow-through.

Curtis was awesome as always. Knocked on the door to tell me it was fixed and what was wrongread more

Quick, helpful, efficient. Overall, a pleasant interaction. Thank you for stopping by.read more