Cancel

    Open app

    Search

    Sherwin-Williams Paint Store

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

    Sherwin-Williams Paint Store Photos

    You might also consider

    More like Sherwin-Williams Paint Store

    Recommended Reviews - Sherwin-Williams Paint Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Jim M.
    0
    26
    0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Sherwin-Williams Paint Store

    Lowe's Home Improvement - New tankless heater from Lowes

    Lowe's Home Improvement

    1.7(23 reviews)
    0.2 mi

    We are so incredibly grateful to the employees at Lowe's on US 41. Our experience could not have…read moregone better. As interns for a non-profit church, there a couple more hurdles to go through when checking out and purchasing items. The entire Lowe's staff was extremely helpful and walked us through all the paperwork and checking out so patiently. We took up a large amount of their time, but everyone was so patient and helpful. Additionally, they reviewed the paint we were needing, and they found that we had not picked up the right paint we needed. Without these employees, we would have wasted a considerable amount of money on paint we did not need. We are so grateful to these employees and cannot recommend this Lowe's enough. About 4 employees helped us, and all were extremely helpful. We remember one of them was Blake, one was wearing a Valspar polo, and one had a military Lowe's vest on.

    So a 1 star on Yelp equates to "Not Good." But not getting completely into the weeds of how bad my…read morefamilies experience was with this Lowe's location, I think they are getting off a bit unscathed by simply saying this Lowe's is "not good." I am the kind of person who is always anticipating the screw-up when it comes to the corporate giant. I come to the table with a little experience of screw-ups and I actually am very very very patient and understanding that "shit happens." I am. I am actually the perfect customer to have a screw up with, because I am normally very forgiving. I usually grin and bear it (because shit does happen), kill the corporate giant with kindness, and in the end, it all works out. A simple sink install. My dad and I go to Lowe's on August 19 to buy a kitchen sink. We are seeking to purchase a sink and pay for the Lowe's labor to have it installed. Seems easy, right? Harvey in the sink area and later Jesse, could actually not have been nicer, more patient or more knowledgeable, but a 1 Yelp review throws the baby out with the bathwater (in this example, Harvey and Jesse are the baby and the Lowe's corporate giant is the bathwater). I am writing this review today on October 12, because it was only in the last week that my dad's sink was installed and not by Lowe's. So the sink my dad wanted was not in stock at this location and I actually drove on my own to the location in Avon, Indiana to purchase myself. Not a problem. So the sink is physically at the home in Terre Haute where it is to be installed. And you know how it goes, Lowe's gets our labor order in their system and somebody will call you in a week or so and set up the install. This is the part that never got beyond this point. Let me paraphrase, starting with phone calls to their Central Production Office (which I now understand is the middle man between a local Lowe's and the installation teams they contract with), I began making calls to inquire on August 25 that lasted 35 minutes, August 26 that last 59 minutes, August 27 that last 1 hour and 1 min, August 31 that lasted 43 minutes...and after this I simply stopped keeping track of all the time I that I lost on this attempted install that actually never happened. As I said, I was kind of anticipating a screw up, thus why I noted the phone calls, who I spoke to and the duration. We paid for the labor, but it never happened and there was no mountain it appears that was going to be available to be moved to make this one little kitchen sink install happen. Some computer snag between our purchase from Lowe's Terre Haute and the installation operator selected (Handy Technologies) and after being told "someone will call you and reach out within 24-48 hours" at the end of the countless phone calls I made to the Central Production Office (877-505-4923). I don't care where the snag was, my father just needs to have his sink installed. Finally, after being patient as a kind customer who gives businesses the benefit of the doubt (especially during covid), my dad walked in to cancel the install last week and we simply used a local plumber (who came out about a week between phone call to install). This whole experience has exhausted and defeated me. Don't tell me repeatedly someone will call me in 24-48 hours and NEVER ACTUALLY CALL ME!!!!! My Yelp review does not actually articulate how much this Lowe's pissed me off. I cannot get the time back I spent being a nice customer who attempted to give Lowe's the benefit of the doubt. Lowe's failed me. I wanted to help my dad with a simple sink install. Lowe's failed me. I wanted to prove him wrong that service in these matters in the small rural spot of Terre Haute is possible through large established business like Lowe's. Lowe's failed me. I wanted to know that customer service to resolve a legit customer service does not get tangled in the large wheel of the corporate giant. Lowe's failed me. No phone call follow up or flagged account because it was over 10, 15, hell 30 days without an install being executed. Lowe's failed me. And in the end, no real apology from Lowe's with "hey, we are sorry." Lowe's failed me. As I mentioned before, the staff in this store were good and helpful as they could be. The problem was not at the local level, but in the levers of the Lowe's corporate giant often where customer service actually means less, for they are not face to face with the customer experience. At this Lowe's location, me nor my father are respected customers. This corporate giant does not care about us or this screw up that caused us significant time and exhaustion in our attempts to resolve. Do yourself a favor, skip Lowe's for install, hire local and directly. You will pay more, but you will probably get what you paid for and avoid the gigantic let-down experience we did. This Lowe's will never get another dime from me..

    Photos
    Lowe's Home Improvement
    Lowe's Home Improvement - New Blind from Lowes

    New Blind from Lowes

    Lowe's Home Improvement - Lumber department 15/32 plywood

    See all

    Lumber department 15/32 plywood

    Sherwin-Williams Paint Store - paintstores - Updated May 2026

    Loading...
    Loading...
    Loading...