We had sent a paint schedule to Sherwin Williams in Spencer, Iowa with the color titled in the document Decorators White OC-20. This is a Benjamin Moore paint. Sherwin Williams made a paint and delivered the paint of Pale Oak OC-20 (Not Decorators White). That color was subsequently painted in our home, which is not the correct color that we ordered. We approached Sherwin Williams in Spencer, IA and asked what happened. They (Sherwin Williams) said they used the code, OC-20, and did not look at what the color was. Sherwin Williams went on to tell us (my wife and I) that Pale Oak OC-20 is part of the Benjamin Moore Decorators White Collection so they are not at fault. Upon further investigation, Pale Oak OC-20, is not part of Benjamin Moore Decorators White Collection. No such collection exists. Pale Oak OC-20 is part of Benjamin Moores Off White Collection. Benjamin Moore Decorators White is part of Designer Classics Collection. My wife and I had a discussion with Tavian Banks at Sherwin Williams in Spencer, Iowa. Tavian Banks went on to say that there are many different shades of Benjamin Moore Decorators White and further went on to say that Sherwin Williams will assume no fault. The statement by Tavian Banks was not true and Sherwin Williams in Spencer, Iowa mixed and delivered the wrong paint without verifying with us, the painter, or the general contractor. This error and cover up has cost us $11,000. This is a terrible experience and from the review above there seems to be major issues with customer service and quality control. I would love to have Sherwin Williams contact me with a real solution. read more

Sherwin-Williams Spencer - I'm hoping by posting this, I can allow the owners to rectify the situation more than a free can of paint. I am sure they want to make it right. I don't know the worker at the store on Saturday, April 15th who prepared my order of paint and placed it in my car fairly quickly. However, when I got home, I took the boxes out of my car and carried the box inside and set it on the floor. I did not open the box. Within minutes, my floor was covered with over a half a gallon of paint. I called the store immediately, and after several tries did actually get through to the person that fulfilled my order. She said the owners were out of the town and that she would give me a free can of paint. I went to the store today and asked questions on how to get it out of my clothing, on the concrete of my condo complex on the sidewalk, etc. and she stated if there wasn't paint in my car, it's not their fault. And she kept repeating that if the lid was loose, it would've blown up in the shaking machine. I said couldn't have gotten loose while you were shaking it and did you check it before you put it in a box. She just kept saying there was nothing she did wrong and they gave me a free can of paint. She said she had talk to the owner, and that this is all they were going to do for me. Attached are the pictures of the process of cleaning up (a nice local Painter in Okoboji told me to use dish, Dawn dishsoap, a brush and warm water, but she will see in the picture). I sopped up a half gallon of paint that poured out in a matter of minutes all over my wood floor. I would've just liked an apology, or I'm sorry for something other than, "I did nothing wrong". I told her that mistakes happen but she wasn't having it. And kept saying we gave you a free can of paint. read more