Great service! most of staff can get you straight to what you need , they are very helpful, they…read morewill load anything very efficiently. Great prices on hot water heaters, and they are good ones. They have almost everything.

I've been doing business with Charlevoix Ace Hardware before they opened this location when they…read morewere downtown. My family loves Charlevoix Ace Hardware, they are our go to place for our home. Today I had an issue with a Scott spreader that I bought about two years ago from Charlevoix Ace Hardware. Mike Grabill took a look at it, and replaced it no questions asked. Keep business local! The level of service here far exceeds any of your expectations. Thank you Mike I'm sure I'll see you tomorrow.

It's not a place I typically shop, but the one and only time I shopped there the staff did an…read moreexcellent job in meeting my needs.

This review only reflects my experience with the custom picture frame employee that was there 11/8…read moreat 10 am. She started by scolding us for not using the bell for getting her attention. Mind you this is after we had inquired at the front cashier about the possibility for talking to someone about frames. Which we were told to give her about "8 minutes" to get ready as she just got in. Which was super ok, nobody was in a rush. Back to being scolded when she noticed my wife and I standing there patiently, giving her a few more minutes to get ready for the day that the horrible treatment began. From that moment forward, my wife and I appeared to be a complete inconvenience to her morning and she literally offered no help at all. And to top it off, as my wife and i started walking away after realizing we were not going to receive any help, she started laughing at us. WOW. I sincerely hope this person does not accurately reflect how their other employees handle their customers. Bad, bad experience.

Love this place! My go-to for art supplies and crafting materials. They have a huge selection, and…read moreexcellent pricing. Always such a fun store. So much to see! Always find a treasure or two at Hobby Lobby.

This store has some of the best customer service in the Petoskey area. At least one person,…read moreusually more, offers to help me when I walk in the door. They are extremely helpful and friendly. The store has an assortment of quality products and frequent sales and specials. Even when I go in just to buy a card, I usually come out with more items.

I'm giving this place 1 star only because I have too. The place is horribly run & the owners are…read moresome of the worst that I have seen. Overpriced, small minded and not very mindful of others whatsoever. Customer service is sub par at best. Your better to buy online then to waste your steps coming into this place.

This is a 5 star family run business that out does any larger competitors…read more They are so friendly, honest and paid attention to our need. No other place can compete there prices.

I purchased a set of bunkbeds for my grandchildren from the Comfort Center. When they came the…read morecompany had packed the wrong length of rails for one of the beds. Shawn knew we needed the beds to use in a couple weeks. After trying to get knew rails sent out in time with no luck, Shawn had the set of rails that were to long taken to a local fabrication center and cut down and refinished for us. That's what I call service! Thanks Shawn for going above and beyond! Carol S-Petoskey

I have shopped here for 20 years but I am unlikely to return. The ads all say free delivery and…read moreset u for their grills. Wasted my time picking one out only to have the clerk tell me that there was a delivery and set up charge unless I live within 5 miles of the store. (I happen to live about 10 miles away.). I asked the clerk to check with the manager or owner as the published ad had no restrictions. She declined. I left. I was not the amount of the charge. It was the bait and switch that offended me.

Hooray! Get your mosquito repellant and plastic adirondacks for the beach right here. Also get…read morefree popcorn and excellent service and those little fruit fly traps that look like apples. An essential up north stop, with prices good enough that it's not worth it to drive into one of the big box stores in Petoskey.

My father went to this store to buy some equipment after purchasing an ITC membership. After…read moreproving to the cashier that he was a member and required a discount, the cashier informed my dad he wasn't in the system despite my dad having proof of his membership. My dad had shopped at this store for years and and after he requested help from a manager the cashier proceeded to call my dad a dick in front of several customers causing a scene. The manager came over and asked what happened and the cashier denied this happened. My dad left in anger and the manager told my dad he would follow up with him about the situation and his membership. This never happened and he hasn't heard from them since. Be careful shopping at this store for rude employees and management that don't value their customers run the show.

UNBELIEVABLE selection & prices!! Tools of every shape & size. If you need it, they got it. Even if…read moreyou don't KNOW you need it, they got it. Stopped by for the first time today to check for an inexpensive sprayer to do some shelving - found it along with another $100 of great bargains on other items. Fabulous!

Always extremely helpful and have gone above and beyond. very much appreciated!! They have helped…read moreme through many diy repairs/projects to ensure I was able to complete them correctly.

Gilroy's Hardware is way overpriced. I really wish they weren't the only hardware store in town,…read morebecause it feels like they take advantage of that. If there were other options nearby, I wouldn't shop here.