I took my father here to get an ultrasound on his legs to determine if the circulation of blood was…read morenormal. First of all the staff here were exceptional. The people at the front desk were polite and smiled as they told us where to go to get to radiology. The check-in desk at radiology had a very attentive person who was quick to welcome us and get the paperwork going. We were seen about 5 minutes after check-in and the staff in charge of setting up the testing were courteous to my father, who is hard-of-hearing. The procedure took about 1.5 hours and I was able to stay in an adjacent waiting room with a tv, which was perfect as my 3-year-old was with me. After the procedure, the nurses took us to the exit and were very complementary to my father, who fell asleep during the testing. We ended up eating at the cafeteria downstairs and left feeling positive about the entire experience.

I am considering an advanced directive so that I can specify that I do not want to be taken to this…read moreER again, no matter how serious the emergency. Everything was mishandled, from assessment to follow-up/primary care notification, to handling of personal data. I feel like this should not be a trauma center, as it does not triage trauma well

The nurse and doctor took good care no issuse cool as hell he move up in the field from being…read moresecurity to nures

Went by ambulance with a broken arm leg and foot. Sat in hallway on cot for hours . Never seen a…read moredoctor couldnt get any thing for pain. They have have my x rays on file . Nurses behind desk laughing not doing anything just eating . What a joke this place has gone downhill . Ill just go to urgent care from now on . Way better service ! Should've went to Sherman or delnor . Gave up . Couldn't even get someone to help me to bathroom . Never drew blood iv nothing . Do not go to st joes . I gave up wobbled out in pain now my injuries are worse . Thank you st joes. Getter better help and care . U wanted a review u got it. Pretty sad when u have have to have to have someone come get u in the night when they are sleeping. Avoid people Zero stars also nurse at check in desk coughing and hacking nit wearing a mask 2 nights ago how unprofessional. Ameta sucks!

Update:My loved one is in Elgin mental health center & I know he is being neglected & abused and…read morethe administration is NOT doing their job & withholding his legal documents and my right for info per my legal docs it is law that I get info from his psychiatrist & I have gotten no correspondence w docs, Elgin has disobeyed & is against the law of Of Ilinois. I have faxed them my legal docs, so it's on file per medial records at Elgin but they are still ignoring me as this is against the law. For complaints regarding your loved ones here's the info about this place: For complaints: see & write down all this info below, make your complaints & advocate for your loved ones :for Top Administrator at Elgin mental center is- Raul Alma - other admin:Michelle Evans/ call 8477421040 and ask for them. Grace B hou-Top of all Illinois DHS appointed by Gov. Pritzker (call main DHS number and ask for a complaints department) At Elgin call Dr Corcoran,self proclaimed administrator at Elgin Mental health center- Call Main Elgin number ask for this doctor or fax him a letter through the Elgin medical records fax number. Dr Corcoran actually called me back & promised to call me back 2 days later to address my concerns & he never called me back! I called again many more times & he never called me back so he lied...this is not professional and this place needs to be shut down! I faxed again the multiple legal documents:POA of health & MH Declaration legal documents, which my lawyer has said gives me the right to get info from the doctor but yet they still ignore me which is illegal. I have talked to DHS and they agree w me and I have made complaints against Elgin with my state of IL congressman district, please call and complain to your state congress rep of your district, as well as Call DHS directly to complain to :DHS Oversights State mental health authority leadership - call 3128144318 And Email complaint letter of Elgin MH center complaints specifying name of hospital and staff to :HFS.bbh@illinois.gov Elgin withholds to give release of information form to my son which is his legal right per the statute of the Illinois Supreme Court.This is an illegal act to withhold giving him this form. From conversations with him he is suffering at this center. Problems at Elgin: neglect, abuse,I was told that the room & bathrm was filthy,moldy & is INHUMANE as well as I sent him over $600 worth of Amazon clothing, toiletries,healthy snacks & everyone at Elgin refuses to get an inventory to make sure it got to my son which he doesn't know so someone could've stolen it.I see in reviews other loved ones made same complaints.There is no oversight system to protect patients from abuse & neglect at this hospital.A very rude Social Worker named Stephanie yelled at me & was hostile towards me 2 times,as spoke w her just for me for trying to give her background info as she needs anger management! I am the advocate, Caregiver & mother &she hung up on me! -she shld be fired.My sons Dr Sami will NOT call me back & I am giving information not taking information which is legal.I have phoned many times & written messages for her to call me via nurses station & NO phone call back to me. I do hold the mental health declaration & POA of health docs now for my son as his agent & they must call me back to let me speak w dr as by law I can participate in getting and giving information.Dr Sami in the only phone call was the ONE who offered to me to do the ROI form for my son naming me & she never followed up & I'm trying to get a hold of her after about 8 phone calls,messages written by nurses to dr to make sure she does this form with my son as DOCTOR SAMI did NOT do her job she took an oath to do.This is illegal to deny this form to patient & ignore his rights. (Update Dr. SAMI is fired or quit )My son has suffered with NO meds given to him! My loved one cannot do any critical thinking.No one is overseeing justice at Elgin center. Dr Corcoran I assume is sons doc. son is neglected & abused for the dr NOT giving my son his meds & so he suffers. Negligence, I will sue.

Had warm clothes n gym shoes. Food good plastic tray terrible…read moreI couldn't resolve a minor traffic ticket. Judge put me here!! Im a senior. Alot of mentally ill ppl here

I've heard mixed reviews of Alexian Brothers over the years. I've visited people there but have…read morenever had to use their services. My wife had a bad case of the flu and we wound up at the ER late one night. She was seen almost immediately. The staff was pleasant and attentive. They listened, which I don't always see from hospital staff. The nurses were really wonderful - available and helpful. I can't entirely say the same about the staff doctor - I didn't get his name but he was a young guy who, while I'm sure is a very good doctor, didn't have the best bedside manner. And, when I had a question for him and couldn't get him to come to the room, I walked over to the desk where he was chatting about sports with others. When I tried to interrupt, he told me to wait and he'd see me when he was available. While I understand that everyone deserves a break now and again, being available for your patients is paramount. Clearly, not working and not being able to answer a simple question because you're talking about unimportant things is not what should be expected. Outside of my complaint about the doctor, we were very happy with how they treated us and cared for my wife. Of course, we have not seen the bill yet...

If you are in need of emergency medical care, I do not advise Alexian Brother hospital emergency…read moreroom! Worst experience of my life. I was afraid I was not going to come out alive. They will mix heart patients with heavy drug users. Security guards watching you. I was placed in a warm room, then remove to a room that felt like I was in a freezer ordered by the head nasty nurse. If you black don't go to Alexian Brothers Hospital. I started with a 140/80 blood pressure and discharge with a 189/90 blood pressure. I had to beg to please take out the needle still in my arm so I could at least put my coat on. Three blankets were not enough. I then realized I was in the room that the ambulance bring patients through double doors heavy with ice. Temperature about 10 degrees outside. I will NEVER, NEVER go back there again!

I would give 5+ stars to the nurses- so nice, helpful & really really knew their stuff…read more The woman cleaning up was also super nice & brought comfortable reclining chairs for my family. I would give 4 or 5 stars to the doctor who treated me--he was very helpful & nice, but also told me I needed a cat scan which required drinking a large amount of liquid contrast, even though I was throwing up. Naturally trying to drink a full cup of liquid caused me to start vomiting all over again. Although I understand his concern with wanting to check for potential bleeding, since I threw up a very small amount of blood, I had also just had a biopsy in my stomach done that day during an endoscopy, which can cause blood in vomit.

Came into ER at 8pm to have my fiancé examined, she was suffering from severe abdominal pain. It…read moretook an 1 1/2 hours to even been seen by a nurse. Then we had to wait an additional 2 hours for a doctor to come in and state that he wants her to have a CT. So then, he prescribes "dilaudid", a drug that my fiancé insisted that she did not want to have because of the side effects it has on her. She said it 5 times and they still have it to her. Another hour goes by and she finally goes down for a scan, and when she comes back up, tells me they almost forgot she was still in the machine after the scan took place...and yet again we waited another few hours until 3am for the doctor to tell us there is nothing to do but take pain meds, and hope the issue goes away on its own, which was a response I was very frustrated by. So today, not more than 9 hours after all of that, after not getting any sleep to begin with, another doctor calls her back and says that he didn't like the complete diagnosis that the doctor the night before gave, and wants her to come back in immediately. Needless to say, we are both extremely frustrated and tired. I hope that I can write a better review on this visit today. I am glad that they are reviewing the problem and hoping to correct it, my frustration is with the crew the night before, I wish they had taken the time to discover these problems then.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

I've heard very mixed reviews of this AMITA location from people who have been there. This was my…read morefirst visit since AMITA bought out Alexian Brothers several years ago. My visit was to the lab. I didn't know where to go so, when I entered the building and saw the information desk, I asked. I was pointed to another desk just a little further into the building. When I got to the lab test, they greeted me pleasantly and I gave them the lab orders. They immediately took me back and ran the tests. I had the results from one test that afternoon, and the other required a few days so expect to hear about it next week. They were fast, pleasant, and I thought the quality of service was very good.

This place is a joke! Totally regret coming here! You call…read morethis care..!?! Hopefully..if you visit this uncaring crap place you don't get the same shit care like we did! I wasn't going to rate them a one star but Yelp wouldn't let me post otherwise.

This hospital repeatedly bills me the amount before it's adjusted by the health insurance company…read more More than half a dozen times I've received bills that are too high. I then need to spend time on the phone getting the hospital billing department connected with my health insurance company so the amount of the bill can be corrected. I've told the hospital billing department of this issue several times but they don't fix it. Too bad for them there's another hospital only 3 miles away that will get my service.

4 hours in a fucking waiting room on Thursday nights. Watched multiple people go in who got here…read moreAFTER my wife . My wife's leg is completely numb and in pain and these people just say just be patient . Pathetic !!!!

I recently had my child in for a visit in the emergency room. The whole visit was great! The staff…read morewas friendly and efficient and got all the testing done in the blink of the eye. There was some talk of admission but thankfully the testing came back ok. I really wanted to take my child home. The doctor listened to me and we collaborated to determine if going home was safest. The IV start was excellent! My child is 9 and was obviously nervous about being poked but she left the ER excited to tell her friends that she had an IV and it didn't hurt at all. Thank you all for taking such great care of my little one.

I have been trying to get into my portal for 3 days. They give me phone number that go nowhere…read more dont press for callback because they won't. sat on hold for 3 hours yesterday.Got 4 different people today and they all sent me to the same place.It's a joke.Not even going to talk about after surgery they dropped me on the floor.Or the critical care head nurse that screamed to everyone that I was an alchoholic.Should have called Hipa

Went there for surgery on both my ankles at the same time…read more Let's start with the fact that I now have a copy of my medical records from my stay there. Upon reading them, it's clear that I'm lucky my surgeon knows left from right. He normally doesn't do surgery there and now I know why. My records have several notations stating that they were surgically removing hardware from my LEFT ankle - which they were actually removing it from my RIGHT ankle. And it states that they're installing hardware into my RIGHT ankle - which they were actually doing to my LEFT. In one notation it stated that they " were installing hardware into my right ankle. They were then going to remove hardware from my right ankle. " Wrong. Two lines later it states that they were installing hardware into to my left ankle. Reading these records made me wonder if they were at all coherent at the time they were recorded. This is a hospital. I would expect they would pay attention to those kinds of details especially when surgery is involved. To be clear my surgeon is wonderful and now I know why he doesn't normally operate at St Alexius. The first night I was there the nurse refused to give me my normal blood pressure medication. It was noted in my chart that I take it for a heart condition, and not high blood pressure. My regular cardiologist (who is in Naperville and specializes in my condition) told me that he doesn't care how low my blood pressure is, he wants it as low as it will go. It's to protect my aorta due to a genetic condition I have that killed my father. A condition that is noted on my chart. The nurse would not listen. She said my blood pressure was too low to give me the medication. I agreeed, and stated that if I didn't have this particular condition, I wouldn't need the medication. But I do have the condition and therefore my cardiologist wants my blood pressure as low as possible. She still refused. After complaining that she would be responsible if my aorta tore, she finally called the on-call doc. Again, though my condition is in noted in my chart, along with clearance from my cardiologist (who is the prescribing doctor), the on-call doc still refused to give me the medication. In the morning, I spoke with the day nurse who said she would ensure I got the medication that night. And finally I did. But a hospital that would allow me to go without a medication for a heart condition noted in my chart is clearly due a lack of knowledge, an assumption made, and a serious risk that could have resulted in dire consequences. The next night, a different night nurse refused to give me the Dilaudid pain medication I was on. Mind you, I just had 2 large screws removed from my fibula and tibia in my right ankle. And 4 screws drilled into my left ankle not even 36 hours prior. It was 10/10 pain. I felt like a bear was chewing my bones in both feet. I was in agony for hours, crying, and trying to breathe through the pain all night. The nurse finally offered me a Norco. I took it, desperate. It didn't even dull the pain. I asked for another and she refused. I was doubled over and nauseous from the pain all night. I never even got close to sleeping at all. When the morning nurse came in and saw me panting, exhausted and folded in half grabbing my bandaged ankles crying, she immediately ordered the Dilaudid. She was horrified that I had been in that condition all night long. It's clear the day nurses and doctors were much better trained, and cared more about their patients than the night shift. So a hospital that can't keep left from right straight, refused a prescribed heart medication for a condition noted in the chart, and a night shift that simply doesn't care that a patient is in agony is not a hospital I will return to. I advise you to go anywhere else you can. Worst experience I've had at a hospital.

I went to Ascension's St Alexius Hoffman Estates hospital in Sept 2025. I had a heart attack and…read morethey did a great job in the E.R., I want to say that up front. But I can only give 1 star because of how they addressed my needs as a disabled person. That weekend, my aides were unable to help (one was out of town, the other's car was in the shop). I am extremely isolated due to disability, but the nursing staff was apathetic to my needs. The nurse attending to me sent my scripts to a mail order pharmacy (not mine and I had to spend a week to get removed from their system).The nurse also didn't know the hospital provided rides home. The nurse and charge nurse were untrained in how to work with disabled people who face challenges upon release. Even after I told the nurse how to request a car, she ordered the car to arrive in an hour even though I said I wasn't sure I could be ready by then. I was right, but no one canceled the ride. So the driver arrived at the hospital and was sent away. Also, this hospital seems to have no way to provide a couple of days of medication under any circumstances. They told me it is illegal for them to do so. I am checking on that with the Governor's office. I did reach out to the hospital (Patient Relations and Risk Management) after my experience. It took over a week and an escalation to the head of the Risk Management to get a call back. They promised follow-up, but none was received until I escalated again. I did get a call from the head of that ward's nursing staff, and he felt he had addressed it with the nurse. But he also said I could meet with some people to look at how they could serve people with disabilities more effectively. I never heard from the hospital again about the issue, so their level of concern for disabled patients (perhaps all patients) is clear to me now. Though I appreciate their talking to the nurse who attended to me, the issue is systemic. They have not addressed the overarching issue. For example, on a visit to the ER in April 2025, I passed out waiting before they rushed me to ICU. Once transferred to the general ward, I encountered a nurse who vehemently argued with me regarding dosage of insulin. It took 20 minutes back-and-forth, for her to call the Dr to confirm the dose. It turned out the dose she was about to inject was double the proper dose. I was grateful she finally checked, but horrified I had to argue with her. I was so upset I had the door closed and called a friend to help calm me down. Someone, I'm thinking that nurse, came and stood right outside the door until my call was through. I know because the door has about an inch or more room under it and I could see the shadow of their feet near my door. They stayed until moments after I hung up. That same ward had several people with dementia on it. Bed alarms rang regularly when these patients would try to get out of bed. I would guess they were disoriented being in an unfamiliar place at night. One patient apparently wanted to eat after food service had ended. I only know this because that same nurse spoke sternly (in my opinion even yelled at times) at the patient telling them they couldn't have any food. My mom had dementia, and if anyone had ever treated her the way that nurse treated her patient, I'd have had her moved out of that hospital right away. I also have back problems and live in severe chronic pain, but on the visit in April they put me in a room with a broken bed. The bed was tilted causing my pain to flair. I expressed this after discharge to my pain doctor who feels this increased pain will last at least six months to a year. I wish these were the only issues I have had with this hospital, but it's not. Years ago I was there and they sent a physical therapist in to work with me. But I didn't feel well. I was dizzy, achy, in severe pain and nauseous. I told the therapist more than once I didn't feel I could exercise. She insisted and put a strap around me to make me sit up and exercise. I tried. After she left I vomited. The nurse came in and saw the situation, but left me with vomit on the floor and in my bed for two hours. Horrific experience. The doctor came in later and said in addition to the condition which brought me to the hospital I had the flu. At least then someone I expressed concerns to after discharge was willing to discuss it and follow-up with me. No one has been willing to address my recent concerns as a systemic issue. Then there's the 6 hours I spent sorting out the billing, merging accounts because they admitted me under the wrong name, etc. Sadly, I have no options to avoid this hospital which are not overly expensive for me on my fixed income. It will take time before I will dial 9-1-1 again. To me, odds are too high I will receive care from someone who doesn't understand or care about people with disabilities. I cannot express strongly enough that this hospital is dangerous for people with disabilities. Avoid it if you can.