My husband booked me a haircut here after the birth of my son as a treat. I loved the result, and booked another cut although i'm not sure that I would go back now after my second experience. The first time I arrived and was asked had i not received the message left for me, 'the girl who was booked to cut my hair was off ill'? I checked my phone, my husbands and the home phone although there was no message on any. However, as I was already there one of the Directors cut my hair, into a gorgeous style and i was only charged £15 for the cut. I was also given a booklet of money of vouchers to use on subsequent visits. I rebooked, with the Director, for around eight weeks later.
I arrived to find the salon was still closed, so i had a bit of a wander around the Metrocentre to give them time to open up and get started for the day. When I returned, I was informed that the Director booked to cut my hair had 'rang in sick that day' so again my hair was cut by someone different! I didn't mind this although i was not told of the level of training that she had and so was not aware of the cost of the cut. I was expecting to pay around £35 as their website states the cost of a cut and finish by a Principal is £32. On making my payment I was charged £50, the girl behind the counter asked me if i had brought my vouchers as this would have saved me some money although I had forgotten to take them. The only way I can see that it could come to that cost is that they charged me for a cut and finish at £32 and also a shampoo and style at £18.
Despite on both occasions the hairdresser booked not being available, my hair has been cut and i have never had to wait longer than 5 minutes for this to be arranged. Whilst the haircuts have both been fabulous and i was offered tea, coffee, biscuits and magazines throughout them I have really struggled to work out the costs of this salon. They don't appear to be very easy to work out and since I have been twice and haven't yet had my hair cut by the person that I had booked with I think i'm going to try elsewhere. read more
