Nightmare experience. As first time home sellers, we trusted her and were completely taken advantage of. She does not pay for professional photos, staging, or cleaning. We had a great offer on our home, but she refused to work with the buyer's agent in revising an addendum. She essentially stopped all communication with us and the buyer until the contract expired. She does not work with urgency. For example, I asked for the signed listing agreement, and it took 12 days for her to send; we agreed to increase the price but she did not process until 9 days later. When I requested a withdrawal of the listing, she refused.
Our lawyer has contacted her twice to terminate our agreement, but she doesn't care. I've asked her to stop showing our home, yet she continues to do so without our consent. She does not respect our wishes, and she has made belittling comments towards my husband and I. We simply do not trust her. Our contract with her expires in 6 months, and it appears she will not release us until then because she does not believe she is at fault (she said it was mine). She clearly does not have her client's best interest. I am active duty military and no longer reside in state, and I believe she also took advantage of this. Beware! She is also the broker so answers to no one but herself!
Update: She sent a withdrawal that essentially states we are to pay her what she believes is owed. We asked her to revise, but she has refused. read more