So disappointed in Dr. Sheppell's lame excuses, lack of compassion, and unprofessionalism. I brought my 98-year-old mother to an appointment that the office scheduled to review blood work and hematology reports from other offices. At the previous visit with Sheppell we were told the doctor was going to do some research to gather data so we could have an informed discussion regarding her diagnosis of CLL. We left that visit with the doctor's words trailing behind us, "we've got a lot of work to do!". Yes, it just would have been nice if you and your office had actually done the work. After sitting in an empty waiting room for an hour and a half and then in the exam room for another half hour, the nurse enters and obviously has no idea what's going on. No notes in the file from the previous visit, nothing. Ineffectual. My blood begins to boil. 98-year old gets up and goes into the hallway to see where the doctor is. She's tired and thirsty. She's 98-years-old for Pete's sake! The doctor finally appears--lame, sheepish apology ensues. Has little to say other than, yeah, mistakes were made. Sorry. That was the extent of it. No no no, not enough. Where's the commitment to your patients? Where's a concerted effort to make things right? Where's the compassion for her? I took off work for this, sat in traffic for hours to get there, then hours in the waiting room for this? No. We're done. None of it has been worth it. read more