Very poor communication, have gone there three times for an appointment only to find they left…read moreearly, did get a text to cancel an appointment and had to reschedule it three times. This last time was today, I called to make sure someone would be there, my dog just needed a nail trim, was told yes, told them I would be there by 11 as it was a walk in, and they were supposed to be open until 1, my dog has health problems, so, this is a big deal for her, got there before 11, yep, they were closed. I tried to call, when no one answered, I started to text, in that time, they texted me letting me know they were down a groomer, and she wasn't feeling well, so, instead of simply calling me, she left. It would have taken her less time to call me then to text me, it would have saved me from stressing out my dog in the hot car, which only activates her heart problem. The nail trims might be free, but, putting my dog through this, nope, not again. This has happened on more than one occasion. I will go to her vet for her nail trim and pay the price, at least it won't be another wasted trip. As far as grooming, they do a fairly good job, but, I think I need to find a groomer that actually communicates with their patrons.