Very disappointed with the service at this Shell gas station. Around 2:00 AM, my husband asked the cashier to recommend a vape device. He trusted the employee's recommendation and paid over $30. After returning to the car and opening the package, we realized that what he had been sold was replacement vape pods/cartridges, not an actual vape device. That is not what we asked for. My husband immediately went back into the store, literally within seconds of the purchase, explained that the employee had misunderstood his request, and asked to either exchange the product for the correct item or refund the money. The employee refused to help and said, "That's not my problem. Come back tomorrow and talk to the manager." We left the cartridges at the register because we had no use for them, but nobody refunded our money and nobody tried to resolve the situation. We never asked for cartridges. We specifically asked for a vape device and relied on the cashier's recommendation. We were not properly advised, we were not informed clearly about what exactly we were buying, and we feel that the employee took advantage of the situation instead of helping us. As foreigners, we cannot help but feel that the overnight employee took advantage of us and simply sold us something we never asked for. We live on the next street and are local customers. This is the worst customer service we have ever experienced in this neighborhood. It is extremely disappointing to be treated this way by a business that is supposed to serve the local community. I sincerely hope the manager sees or hears about this review. I am ready to come back to the store and collect the money we lost because of this situation. We did not receive the product we actually wanted. We were sold the wrong item based on the employee's recommendation. When we immediately tried to fix the mistake, we were refused an exchange, refused a refund, and nobody was willing to meet us halfway or offer any fair solution. I do not recommend this Shell location. I hope the manager or the company sees this review, contacts us, and refunds our money. read more

Genuinely the nicest group of workers ever. Met with smiling faces every single day and they take great care of the place! Yall rock! The only gas station I have a membership with ! read more

I came here today and bought a medium fountain drink. While filling my cup, I took a small sip, and at the register the cashier (Alex) charged me for a large instead of a medium. When I asked why, he said it was because I "took a sip." That makes no sense the price should be based on the cup size, not whether a customer takes a sip. When I asked for it to be corrected, Alex refused and said no refund was possible. I left feeling disrespected and overcharged. Very poor customer service and unfair treatment. Management needs to address this immediately. read more

Shell - Cashier overcharged me for taking a sip - Gas Stations Near Me - Woodland Hills, California

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Do NOT use the car wash here. Machine crashed after charging my card. When I told the employee that it looked like the charge went through on my end, I was told it didn't go through, and if the charge doesn't fall off in a few days, to come back and I would be refunded. I didn't have any problem with that, as it was a pending charge at the time. So I used a different card to buy my car wash. A few days later, the charge posted to my account, of course. So, I did as I was told and came back to the gas station to get a refund, which I was refused because it said the charge was declined. Even though I showed her both POSTED charges on BOTH of my cards. I was again told to wait a few days for the charge to fall off, which I already did, going out of my way to come back and get it fixed. I tried multiple times to explain that once a charge is POSTED, it is not going to "fall off." I was told I would be called, and that never happened. Anyways, the charge has been disputed with my bank, and I will never be using this car wash again due to this issue and the lack of customer service to resolve it. read more

I like coming here to get my car cleaned. Even though it's not brushless, I haven't had any issues with this car wash. I paid $36 for their wash and you 4 washes. Best thing is that it's not tied to one vehicle. I've been able to use it on 2 of my cars. I do wish that they have a vacuum area. LUV car wash has a vacuum area, but the problem with them is that it cost more, but the worse of it is that there's always a long line. I haven't had to wait very long here or even at all. it's always been pretty open. read more

Shell - Car Wash Pricing - Gas Stations Near Me - Woodland Hills, California

Everything is high quality. The food is excellent, the floor is immaculate, and the pumps are new.

New store renovation, discounts everywhere. The Gasoline rate has point discounts that compete well with Costco. Their Bathrooms are regularly cleaned, no broken lights, no homeless people. Thorough cleanliness and well stocked with food and drinks. They hire people that are helpful and kind and speak proper English. Highly recommended. It's the Shell store I highly recommend because they don't treat the store like it's a garbage dump, but a decent lovely store that people do frequent for low cost and excellent service. read more

Def not the best customer service! The manager was argumentative and yes I admit my receipt was misguiding when I looked at it because what I pumped vs the way the receipt showed it looked like I was overcharged. I told the manager I would stop by to show him and immediately was saying " no, no you don't need to show me anything!" I'm Ok admitting I made a mistake but customer service should be a priority for any business!! read more

Decent prices love the gas station but the worst car wash ever. It is like throwing money to the wind. Car came out with dirt spots all over it. Addressed it with the girl in charge of car wash then shows me a pic on the ipad telling me that the car came out clean!!! Well sure in the shade and the camera with car semi wet it did look clean but I drove from car wash around straight to the front doors and she saw it with her own eyes. Would not refund my money or re wash it. She basically saif it was the wind blowing dirt onto the damp car. ‍ it was zero wind. Customer service sucks!!!! She was rude and we went back and forth for a long time. Bottom line DO NOT RECOMMEND the car wash. I also do not like to even get gas at this location and give them my money because of how rude this person was. read more

Buying gas there is OK. But their car wash did $2000 worth of damage to my car. The car wash appears to have been made in China and should be sent back there. DO NOT use their car wash if you value your car. read more

Nooooooooo STAR !!!!!!!!, The car wash is not cleaned the cars properly and the STAFF is very RUDE to respond to customers. I asked them to talk their manager after more than 40 minutes waiting on the line, not only the issue not resolved they wasted my time and family. I am not recommending this place, the staff need to training for how take of customers. The MANAGER also need to learn or take courses for customer service and customer care. Nooooooooo ESTRELLA!!!!!!!!, El lavado de autos no se limpia los autos correctamente y el personal es muy grosero para responder a los clientes. Les pedí que hablaran con su gerente después de 40 minutos esperando en la línea, no solo el problema no se resolvió, sino que desperdiciaron mi tiempo y mi familia. No estoy recomendando este lugar, el personal necesita capacitación sobre cómo atender a los clientes. El administrador también necesita aprender o tomar cursos de servicio al cliente y atención al cliente. Nooooooooo STAR !!!!!!!!, The car wash is not cleaned the cars properly and the STAFF is very RUDE to respond to customers. I asked them to talk their manager after more than 40 minutes waiting on the line, not only the issue not resolved they wasted my time and family. I am not recommending this place, the staff need to training for how take care of customers. The MANAGER also need to learn or take courses for customer service and customer care. Nooooooooo ESTRELLA!!!!!!!!, El lavado de autos no se limpia los autos correctamente y el personal es muy grosero para responder a los clientes. Les pedí que hablaran con su gerente después de 40 minutos esperando en la línea, no solo el problema no se resolvió, sino que desperdiciaron mi tiempo y mi familia. No estoy recomendando este lugar, el personal necesita capacitación sobre cómo atender a los clientes. El administrador también necesita aprender o tomar cursos de servicio al cliente y atención al cliente. read more

Shell - Gas Stations Near Me - Woodland Hills, California

Once again the car wash wasn't working. Blade front dryer didnt work, information screen didn't work(Pull forward, stop, etc.)wanted either a refund or a coupon for wasting 30 minutes of my time, again. This time when I complained about the machine an employee (Armando? manager maybe?)came to my car I was filling up (another $90), and said my car was dry (it was 5 pm and 100 degrees out with 30 mile an hour winds. After I started to seriously complain he offered me getting in line again - another hr. But no come back later. I always pay $10, the highest price, for the drip-free, not the drip-dry wash. My car had water spots all over it. I said I would complain to the manager. Armando said go ahead, his numbers right there! Seriously, is this what customer service has come to. Don't ever, ever, ever think of going here. This is how they reward loyal customers. read more

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Do NOT use the car wash at the Shell Station, Victory and Platt. The car behind me got stuck too. I got stuck in the car wash with soap all over my car. The soap dried after the attendant told me to pull out and wait in front of the gas station. After 45 minutes he told me to get back in line to get my car washed. I told him no. I'm not waiting again. I want my money back. He refused. read more

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I normally will not write a review for a gas station, but this place is a cut above all the others. I have been going here for years. They know what I usually get and ask if that is what I need every time. Smokers-- STOP! but if you need smokes, They have great deals here! way better than other places in the valley! It gets very busy here, so be prepared to have to wait for a little bit to get gas sometimes. USE USE USE Ralph's Rewards! Saves you up to .20 cents a gallon. Not to mention their price is one of the lowest in the area anyway. Very clean and organized. There is a car wash to use if you are looking for that also. They close the inside doors around Midnight, so If you need to get inside try and get their before that. Although Their has never been a time where I have been there after midnight that they still would not get anything I needed. Keep up the great work! read more

Shell - Today's prices 5-24-2016 - Gas Stations Near Me - Woodland Hills, California

This Shell gas station is easily my favorite . Everything from having cheaper gas than other spots , to an above average car wash , to an amazing food mart inside filled with a variety of items and products . One thing that does stand out at this spot is the employees themselves as each one is always happy and quick to serve . Even when it's packed , I can get my stuff within 2 minutes unlike other spots who take there sweet time . Honestly for a gas station , this place has everything you need and won't do you wrong . read more

This location is a minute from our home which makes it convenient to fill up. We usually stop by early morning, during the week and or on the weekend. Last week, on my husband way to work, he stopped to get gas, a bit before 6:30am. My husband had a $100 dollar bill, requested $60, the older individual with glasses, working behind the counter told my husband no, he has no change. The man took the bill and placed it on the counter. This location is open 24hrs, they don't open the doors till 6am, but there is a side window that customers can walk up to, to pay with cash. There were 3 people in line behind my husband, people outside getting gas, and yet he had no money. He did not offer to see if the people in line were paying with cash, he did not bother to check the location where extra money is kept (per manager or supervisor). He flat out told my husband no and that he can't help him. He was very short with my husband. I find it extremely hard to believe that a gas station does not have $40 to give a customer, I don't care that it was early morning, and I don't care that the guy only had $50 in the drawer. We have been going to this gas station for 13years, early morning, several times a week, and this was the first time they did NOT have $40 to give??!!! My husband had $34 or $36 dollars, which doesn't do sh#t for a truck, but he needed gas to get to work, so that's what he gave that individual. Later that day my husband informed me of the situation at this gas station and how he is now on E. When he told me who the individual was, I expressed he's a smarta$$ and rude. A few weeks prior, I went back in and expressed I needed my change from pump #, his smarta$$ response was "no kidding". I was standing there questioning myself as to what this individual said to me. However, I kept my cool, took my change, and left. Granted, I was mad at myself for not calling this individual out. There was another time, I went in to get my change, provided the pump #, and he questioned me, because it seems he got me "confused" with another lady getting gas. WTF!!?? I provided the pump #, give me my change!! My husband did go back to the gas station that same day of his incident to speak with a manager and that individual was still working. Well my husband spoke to a supervisor, that individual had the nerve to insert himself in the conversation and say my husband had smaller bills to pay with. Once again I say WTF!!! The people who run/own this gas station clearly don't give a shit about customer service. My husband refuses to go back to this gas station down the street. I however, will go back, I won't be inconvenienced, and you can bet I won't keep my mouth shut the next time this sorry individual says something stupid or rude. Management step it up! Train your people to be respectful and helpful, not rude and ignorant. read more

Never use this place Went there to get a quick wash, walked out with damaged my car . This car wash should be shut down. Avoid this place !

Okay, so you say all gas stations are the same, not true ! The prices are great, they are open 24/7. The small mini mart, has everything you would want in a hurry, lotto tickets, water, or candy , all under one roof, the service is also good ! All I wish is they sell me the wining lotto ticket ! The gas station is full most of the time,unless you go there at night. The 76 station across the. Street sells gas at the same price. But it's never full, I just don't understand it ? They have a car wash also ! read more

Shell has been my gas station of choice ever since I was a wee lass, so I suppose I'm a bit biased. Thank goodness they updated their credit card system, though; the last one would randomly reset or take a remarkable amount of time to process. ... Uh. What do I even say about this place? It's pretty nice. It's clean, inside and out. I dig that there's a car wash, and the price of gas is usually less than the 76 across the street, or the Chevron (I think?) up at Valley Circle and Victory. Hurray! read more

Every time I pay for a car wash I'm cauhhtoff guard by the line of cars hidden in the line you can really see till your trapped in it because it's behind the building. Waiting right now 30+ minutes just to get through the simple wash :( UPDATE I hate myself.. I'm here again stuck in the hidden car wash line behind the building. Shame on me. 30-45 min for a gas station car wash. read more

I am writing this review while sitting in my car, waiting in line for my car wash. I've been sitting in my car for 20 minutes just to get into the wash. Each wash takes one car for 4-5 minutes so with just a few cars ahead of you you'll be waiting 15-20 min. ***dont go here if you're in a rush. Once in line you're trapped and can't get out.*** ----post wash--- The wash cleans your car just ok....but not worth the wait. Go to a hand wash for the time this one takes. Bad design. read more

Ima come out and say it... sometimes I can be a daddy's girl. Yes, I am 24 years old, and yes I have a real job with benefits, but YES my dad still pays my iPhone bill and occasionally some car-related necessities. Today in fact, after being sent on a last minute grocery store run for the day's Thanksgiving feast, my dad insisted on filling up my tank of gas, getting my car washed, and giving me a 20 spot to boot. Can you slight me for gladly accepting such a generous offer?? Shell was right next door to Pavillion's, and exactly what we needed. Not only was the gas relatively inexpensive (at least for a Shell), but $8 got me a five minute car wash that buffed, polished, and waxed my 2001 POS Camry into perfect bliss. This is significantly better than the one minute "gleeking" my car gets at the Shell in Pacific Beach. Two thumbs up! read more

It's a gas station, so let's not get too excited. That being said, it's always cheaper than the 76 across the street. Sometimes that means it can get crazy busy. The store inside and the car wash are cool too. read more

It's hilarious that this gas station has many 5 and 4 star reviews... but it's true! This is my go to gas station... in fact, this is pretty much the only gas station I go to. First of all, Ralph's rewards. Yes, with the crazy cost of gas and my need to drive... I need a discount! Plus, this is one of the cheapest gas stations around anyway.. so it makes getting the discount even better! Yay! Second, this gas station is always well lit and pretty modern as far as "gas stations" go. There are little tvs... which I tend to ignore... but are still there. The car wash... I've done it... a couple times... and I don't know. It's cool? I have this thing about car washes... they're pretty awesome! :) It does get crowded...especially more so nowadays... as this place has gained in popularity... but I will still brave the traffic. A couple months ago, I was getting gas at night... or early evening...and the lights went out. It was crazy. All of a sudden, I was totally in the dark... but the gas pumps were still working... it was just a little spooky. The Fallbrook Center security guard who was across from me...remarked on it being creepy...and it was. I've heard the hot dogs here are good... I've never tried them... but that is what I have heard. read more

This review is only about the car wash. y regular car wash was undergoing maintenance, so I thought I would try this one. (The employees are friendly, the "store" is well stocked, gas prices are pretty low). 1) Very narrow driveway with a tight turn - I have a P/U w/ a 6' bed and would not risk it with a longer P/U bed or truck. 2) Regardless of vehicle, make sure that BOTH of your side view mirrors are pulled in, if possible. This car was uses brushes which do the front, sides, and back, only. 3) Not enough water to windshield, barely cleaned the dust off, did not remove dirt splotches. 4). Blower does an adequate job of removing excess water, I will give it that. All this being said, I will not use this car wash again. read more

I live in the adjacent neighborhood. This gas station has a car wash that makes a huge loud honking buzzing noise when someone drives through the car wash. It resonates through the surrounding neighborhoods. It was turned off for over a year (probably because of prior complaints) but now this gas station has decided to turn this noise nuisance back on. I called to ask why they turned it back on and the attendant was so rude. He told me "so what" and to call the police. I will NEVER use this gas station again. It's irresponsible for a business to be so rude to their neighbors. read more

The car is empty running on the last fume And your engine needs fuel to consume Throw in a car wash and maybe some food But sometimes you'll find the lines quite rude You want a place that you're not gouged at With low prices, this Shell station on Platt read more

I give it 5 stars because it is consistently the cheapest gas in the neighborhood. I used to go to the 76 across the street until they started charging more if you used a credit card. The automated carwash at the Shell isn't bad, albeit a little expensive for a machine. read more

Shell - Gas Stations Near Me - Woodland Hills, California

One of the nicer gas stations around West Hills/Woodland Hills. Gas prices are pretty fair for it's location and is usually cheaper than Chevron up the street. The food mart is open 24 hours which is a huge plus. Every other gas station doesn't have that. It can get busy there sometimes but it's not horrible. read more

Lourdes "Lulu" is GREAT!!! My stupid Fuel Rewards thing wasn't working, and she totally helped me out!!! GREAT employee... you're lucky to have her!! read more

Waited 30 min in line to use the car wash, only for it to break down on me. Two workers came out to fix it, and they didn't even offer my another wash for free. Not giving them my money anymore. read more

Be warned! The carwash doesn't work and you can get stuck in there for an hour and the employees won't notice. The call for assistance button according to them has been broken for months and no one another's to fix it. And of course there is no manager on duty and the soonest one would be on site we would be a day! read more

Most incompetent gas station I've ever been to. The woman at the register tries to charge you for things you didn't ask for... like lotto tickets. So weird. When I asked the other employee for help she shrugged her shoulders as well... so now I'm playing the lotto... wish me luck lol read more

Neat and clean. Super fast and 10 cents per gallon cheaper than our neighborhood gas station. I will comeback She'll! read more

Shell - Gas Stations Near Me - Woodland Hills, California

Pump wouldn't work after multiple tries with 2 different cards. Had to drag my kid out of the car with me to pay inside. Clerk refused to acknowledge any problem with the pump. Instead puffed his chest out and said I had a problem with my card, which worked fine inside. Poor customer service, even for a gas station. When someone complains: 1) acknowledge their issue 2) apologize for their inconvenience 3) explain how you will address this. Period! read more

This is one of my favorite Shell locations... It's always clean, bright, and customer service is above average on a regular basis!!! They have all the typical goodies while you fill up your ride. Another cool benefit at this location is they do not charge a higher price for using your card like most other gas stations are now doing!!! Don't forget to use your Ralph's Reward Card read more

I grew up in West Hills and this gas station has been my family's go-to gas station for years! Always has the lowest prices around, my family still compares other gas station's prices with the "Platt" Shell's and will run a little further on empty just to make it back here. Well-lit and clean, has been getting more crowded esp. in the afternoon in recent years (probably since the secret's out!), but otherwise not too busy at nighttime. This Shell also has those TV screens above the gas pump so you can watch some gossip TV or news breaks while you wait to fill-up. Highly recommended. :) read more

Even if its an in n out thing i like going to buy in a clean comfortable place. And its exactly how they keep this Gas Station neat n organized. The employees handle their business being helpful with their customers. Many good choices on snacks and drinks. And no doubt i like da employees mellow attitudes ... read more

very large gas station with many pumps a wash and a mini mart got gas and put some air in the tires all you have to do is tell the clerk to turn it on , its not legal for them to charge "patrons" to pump air/water there is usually some friendly people that work here always the same prices as the 76 across the st i have been going here for a long time read more

Very friendly people and usually pretty cheap gas. The bathroom is usually clean, which is a major plus for a gas station. They have a car wash that usually has a line but the wash does the trick fine. Again, the friendly people is what stands out here. read more