I brought my 2021 Audi Q5 to the Shell station on P St., NW in Dupont Circle after it developed a…read moresevere coolant leak 1-block away. I was understandably concerned because coolant was pouring out from underneath the vehicle. T.J. (the lead mechanic) charged me $168 for a diagnosis and told me that the water pump had failed. I was specifically told that the cooling system had been pressure-tested and that the water pump was the source of the leak. Based on that diagnosis, I was advised not to drive the car and ultimately had to arrange for the vehicle to be towed to Audi. Audi Annapolis subsequently inspected the vehicle and determined that the water pump was not the problem. The actual failure was a faulty pressure-release valve in the coolant reservoir cap -- a $33 part. The Audi technician showed me a video of the faulty cap and the subsequent pressure test demonstrating that the system held pressure after the cap was replaced. The car has been running perfectly since. The incorrect diagnosis cost me not only the $168 diagnostic fee, but also roughly another $400 in towing, transportation, and additional diagnostic/repair costs that would not have been necessary had the problem been correctly identified in the first place. Mistakes happen, but telling a customer that a component has been identified through a pressure test when it turns out not to be the source of the leak is a serious concern. I would have been much more understanding if I had simply been told that the water pump was a suspicion rather than a confirmed diagnosis. $33 cap. $168 diagnosis. $400+ additional expense. I would strongly recommend getting a second opinion before authorizing any significant repair based on a diagnosis from this shop.

Decent prices for the area. Cashier has always been helpful if paying in cash. Staff was friendly.read more

Excellent store. Neerat is a genius and gives great service. But don't go when the Indian manager…read moreis there. He is rude and challenges you over a book of matches. Very bad way to run business in America.

I tell you the sales people in this store are rude and just never seem to care with questions. I…read moretried to deal with it and over look this issue, but I will never purchase goods from inside only gas's paying at the pump. The nerve of them.

The station was along the way while running errands. I wouldn't go out of my way to visit since I…read morewasn't thrilled at the placement of the pumps. But when your tank is empty, you put gas in it.

The reviews bestowing a low number of stars upon the shoulders of this vestibule for fuel are…read moredelusional. Several fortnights ago I was stranded here having locked myself from entry into my motor wagon. For hours I stood within the confines of this establishment and experienced delight and surprise in many forms. The young women, clubs goers I would assume, dressed in bright, yet minimal garments, shocked at the discovery of water bugs in the bathroom, young men with impassioned spirits (as those of male gender and relatively few years upon this earth generally are) challenging myself to duels and a remarkable selection of prepackaged beverages and "to-go" foodstuffs, accompanied by a wide variety of tobacco products, all showcased in a haunting backlit glow emanating from halogen bulbs, presumably manufactured in a time period near the construction of the pyramids of Giza. Additionally one might note the excellent ingress and egress paths from the main thoroughfare and I do actually believe there may even be music playing. Actually no, there is only a desperate silence radiating from the building, questioning you and your fellow travelers if you have the gall and creativity to create a moment in time that shall clang and clash and ring, heralding an event worthy of sound. Maybe someone vomits behind pump number 3, perhaps a companion knows the lyrics to Nicki Minaj's latest song, and the possibility for a loud discussion on whether joe Rogan is a saint or sinner could echo. It's all up to you, but rest assured, anything less than 5 stars is codswallop.

Wow! I frequent this gas station and everytime i come, the staff Mr Mahdi is sooooo amazingly…read morehelpful. He also greets his customers woth a free bottle of water. This is what customer service looks like. Very pleased! Shirley

A top-notch gas station. The nice employee behind the counter, and the manager (Mr. Mahdi), both…read moresaved this lady in distress. My tires were super low on air. The manager went above and beyond to help me fix this. He was so considerate regarding my situation, even offering me refreshments. I will always highly recommend this gas station for its amazing customer service, convenient location, great gas prices, and cleanliness. A++++++++++++++++++

Hey yall, We were…read morePARCHED, so we stopped here to get some drinks! $4.25 on two mediums! Lol They had some famous chicken inside too and the place was fairly packed with customers! One store associate pulled up in a black truck and walked in to go to work! lol

Terrible. Store is dirty. Trash and debris everywhere. I ordered chicken tenders from the kiosk…read more Waited 20 minutes for my order. The employee finally called the number, she then looked into the box to verify the order was correct and handed me the box. I hopped on my exit and crunched on a few mediocre potato wedges and then fumbled around my box for a tender to discover...there were none. She checked. She checked the friggin box to make sure the order was right. Was she incoherent? Petty? Visually impaired? I'm still annoyed. And this was 2 weeks ago.

(Bathroom review) I…read morethink I've only been to this location twice and the last time, it was to use the bathroom. My bf and I went to an open bar and of course, I had to go. I think the bathroom doubles as a storage space because at first I couldn't actually find it but the toilet was hidden behind some boxes. Whatever, it's better than trying to hold it and failing (it's happened to me...not good).

Great service, my most favorite 7 11 in the area. Great pleasurable place, centralized location…read morenear George Washington hospital.

I'm staying around the corner for a month. This morning my car wouldn't start. Thought maybe I'd…read moreleft a light on and the battery died, but didn't know anyone in the neighborhood who could help me jump it. Walked to Metro Motor and the gentleman there was nice enough to loan me the battery charger/jumper thingy. I went back to my car and realized the problem was that the battery was simply loose. I tightened it by hand and got the car started. While returning the charger, the same guy told me I should bring it in for them to tighten it with a wrench to make sure it didn't jar loose again. I did so. It only took a minute, and they didn't charge me. Exceptionally friendly service. Much appreciated, guys!

I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

i gave this 5 star Solely for the amazing employee there called 'Rinki"…read morehere is why: I visited this store on September 13 to purchase a cashiers check for an embassy, my documents were at the embassy so the only thing i had on me was a US passport, and there was this guy who immediately said that he can't help me and I need to bring a DL, but RINKI ( the store clerk) came to my help and entered everything manually ,she was very patient and friendly and super nice, did everything very professionally and saved and helped me from going back and wasting hours , she is a super star and an amazing employee out standing customer service!

There was one person for the entire store. She was running back and forth to the self check out and…read moreher register. All I wanted was cash back and it took about 10 minutes. I didn't like the turnstop entrance and exit because with an assistive device it's not practical. There was a separate entrance for disabled people but it was blocked.