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Shell

5.0 (1 review)
Closed 10:00 am - 10:00 pm

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13 years ago

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Cumberland Farms

Cumberland Farms

(8 reviews)

Just used the bathroom at this dirty gas station. It was…read moreFILTHY! These worker's attitudes are no better, this old manager! walked into the bathroom after I came out.. I held the door open for her... and when she saw the MESS others left (SHE YELLED AT ME OK THEN! LIKE I DID THAT WHEN I WAS JUST USING THE RESTROOM!) These workers are judgmental and they make fun of their customers WHILE THEY ARE SHOPPING Would never recommend.

This has got to be THE worst location with the most ratchet and disgusting employees I've ever…read moreseen. The employees at this location are even worse than the employees at the other Cumberland location in Titusville on Garden St. (even though that area isn't the greatest). And actually the other Cumberland, they're really nice. Even in MI they're nice. (I have yet to write my review about that location). For a handful of months, I've been getting my ice in my own tumbler. I walk in, walk out. Talked to a guy associate that works there quite a handful of times. I asked if I had to pay for ice plenty of times. He always said no. Don't worry about. I've always offered. One day, walked in, almost made it to the door still 2 female associates stopped me. One of them said "you gotta pay for that?" I said, excuse me? She then again said, "you gotta pay for that ice?" And as I was trying to explain to the other short white chick (Courtney?) she was like well it ain't free and whoever told you that, they're not the manager. So it's 27cents. I was shocked and didn't know what to say. I started to head out the door and white chick literally said "if you ain't gonna pay don't come back here." So I got pissed and said something along the lines of can I go to my car and get the god damn change? Got the change, gave it to her. And left. Never stepped foot back into that location. Told a handful of people not to step foot into it too. This location literally gets shitted on because they dirt and gross employees that work here and don't know what customer service is. Left a vmail for customer service to give me a call back in regards to this interaction. They emailed me and left me a vmail stating that they do charge for ice plus tax. My issue wasn't that I had to pay. More than happy to, it's only 27 cents. All that girl had to do was let me know and didn't need to talk to me like it. I was dissatisfied with how customer service dealt with it. They actually didn't at all. In the vmail and email they didn't address her behavior or reaction towards me. And clearly just chose to disregard it. The only thing they were concerned about letting me know that they do charge 27cents. Avoid this location at all cost! Go to Murphys or WaWa or some where else that's not this location.

Shell - servicestations - Updated May 2026

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