If I could give this gas station a zero star rating I would! The sexist B****** that was experienced is beyond revolting! I tried reaching out to the manager G****** C.H. **p NO REPLY! Tried reaching out to the parent company Shell NOTHING and its been well over a year!
This is what happened when my elderly mother went to use to self serve car wash. She was lined up to go in the car wash using the proper route that circles behind the car wash stalls and around. She is next and turns into the empty slot that is available. She goes about her way as per usual and cleans her car and before her second rounds of wash she takes time to put the equipment back. The man who was lined up behind her got out of his care and proceeded to verbally assault and shot at her. Saying she is taking too long and is breaking the rules *note there was not signage to say that there is a time limit, not that she was done cleaning her car either. And what does this caucasian man do? He does not harass anyone ELSE BUT my elderly mother! He storms off threatening to have her dealt with. Other men checked on her and asked her if she was alright.
My mother is shocked at what happened. My mother then looks at the other slots and some are vacant and this man had been yelling at her "for disrupting everything and stopping him from getting a slot" when very well he could have stayed in his #$%^&*( car and had a slot.
What happened next is the fault of SHELL and its employees. The shell employee that the disgruntled man gets comes with him to team up and yell, lecture, verbally ABUSE my mother and says she should go. The disgruntled man then is satisfied and proceeds to finally go to a car wash slot, all the while the employee is still berating my mother! My mother exits the slot and parks over to where the main cashier area is.
The neighbouring people told my mother to get the manager. My mother firmly demands for the manager, who is conveniently not there. She then demands for contact card of the manager which the other employee gives, who mind you, acknowledged that his colleague was wrong since he gave the card despite his colleague who was verbally abusive told him not too!
Well Shell SHAME ON YOU FOR ALLOWING VERBALLY ABUSIVE EMPLOYEES WHO PICK ON ELDERLY PEOPLE, AIDING AND TAKING THE SIDE OF CRAZED ABUSIVE PEOPLE AT THIS BRANCH!!! I will avoid going to THIS branch because there is NO respect for your customers, especially elderly East Asian Women! *And its been over two years I can keep it up for a lifetime! read more