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    Shell

    3.0 (2 reviews)
    Open Open 24 hours

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    Lake Service Station

    Lake Service Station

    (16 reviews)

    Amazing team! They immediately responded!My husband and I are so impressed with the quality of…read moreservice and care here! Our car broke down 70 miles from Home! Nick rescued us on the taconic parkway after we had an all night flight back to jfk! Then we arrived safely and were soon comforted by Steve the owner (whom is positive, charismatic and super humble). These gentlemen were outstanding! 6 star! Devon was very informative and reassuring to my husband and during this unexpected event... Lastly Al was just as lovely as the rest of this team! The customer service here will forever be remembered. We are eternally grateful Gentlemen! Thank you again Steve's squad! You gentlemen took what felt Tragic and made it Magic!

    I stopped by to see if they would do a state inspection for me. The guy at the front desk…read moreliterally ignored me when I poked my head in the door to ask him. It took me 4 times of "Hello?" -- each incrementally louder-- (he was 10 feet from the door) until he turned around to acknowledge me. When I asked him about the state inspection, he said they only do it between 8a-10a, and to call back the next day. The next day, I called at 9:05am for an appointment for a state inspection. The guy told me they only do inspections from 8a-9a and they just put the computer away--and to call tomorrow at 8am to bring it in. I call back at 8am the next day and the guy told me to call back at 8:30a because they are expecting some cars that had appointments. I call back at 8:30a and he tells me he can take the car now. I bring in my car at 8:35a and he tells me to park it in front of the BIG door (garage door) and he'll get it done. There is another mechanic wandering around the garage seemingly not doing anything. The front desk guy is inside chatting with someone. I wait for 25 minutes. No one seems interested in helping. These guys clearly are not interested in earning any business. Rude, and unprofessional. I found another local garage to handle my inspection. Stay away from Lake!!

    Shell - servicestations - Updated May 2026

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