I was initially hesitant about having my 91 year old father reside in any senior living facility…read more Especially when I'm a "snow bird" and Dad didn't want to go back to snow. Luckily we visited Brookdale Assisted Living in Punta Gorda, Florida. After meeting with the staff and taking a tour, Dad and I felt we'd found the perfect place to meet our needs. I'm so glad we did. Brookdale is a small community with a family atmosphere. All of the staff go above and beyond. They even assist Dad making FaceTime calls to me. Jessica, who is the Health and Wellness director, calls me regularly with updates on Dad. I can't offer enough praises of Brookdale Assisted living in Punta Gorda, Florida.

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

My husband has been in the Terraces since 2021 and I am NOT happy with his care. He is in Skilled…read moreNursing and I they definitely DO NOT have enough help to meet the needs of the few patients they have, especially on weekends. I do my husband's laundry because of allergies to liquid soap and have posted three signs up in his room to this effect. Unfortunately some of his clothes turn up missing, plus I find things in his drawer which are NOT his. I also purchased Pads to be used on his wheelchair with his room number on them, they disappear on a regular basis and the search must go on. Today when I arrived my husband was half shaved, teeth not brushed and sometimes I find him wet. On Sunday we had him out for 2 1/2 hours. Upon returning he wanted to take a nap. We rang for a CNA, after twenty minutes one came into the room and we were told they were ALL eating lunch and we would have to wait. After another half hour, I had a friend help me assist him with a dry diaper and put him in bed. As I was leaving two CNA's were walking out of the room next door with a scale. I guess it is more important to weigh someone then to make sure that the clients are clean and dry. All these issues might seem minor, but when we are talking about the man I love, his care is NOT minor.

When my husband and I moved into an independent living apartment at The Terraces almost 2 years…read moreago, we knew we were moving into resort-like living with access to higher levels of care under the same roof if/when either of us needed it. What we didn't know was equally important. We had moved into an amazing community--our fellow residents are interesting, friendly and supportive; the staff could not be more dedicated to making our living experience exceptional. They even stayed on-site during Hurricane Ian to be sure we were safe. And we have so much more time for life--no more cooking unless we want to, no more stripping and making beds, no more dusting and mopping! And there are so many activities, from exercise classes to entertaining lectures to outings to local points of interest. Finally, if we would like to go out on our own, all it takes is a phone call for the valet to bring our car from our private garage. Florida living at its best!

I recently assisted a friend who is suffering with memory loss at their rehab facility. Her…read moretreatment was great and activities were amble as she is very much a people person. I was pleased with how she was treated. I was particularly impressed with dealing with the social worker office who advised me of her insurance coverage. She received quality care during her 20 day visit. Dining for the guests is very nice. Many residents eat in their room but my friend chose to eat in the Bistro dining room. She made friends quickly and on severely occasions I had lunch or dinner myself there and was required as a guest to pay nominal fee but the servers told they couldn't accept a gratuity. The staff was always pleasant and patient with the guests.

I spent 2 weeks in the Skilled Nursing Facility. I was happy with the nurses and CNA's there. I…read morealways got a timely response when I pressed the nurses call button. They had cleaners come into the room daily. The food was good and you had choices. I wished they had PT twice a day instead of once. Overall I was pleased with my care there. Sharon R.

The very best of care from the Therapists to nurses to CNA's…read more Have had a very bad experience with another place. This facility is top notch. Can't praise all aspects enough.

I have lived in Independent Living for almost 6 years and I love it here. Nice people, great food,…read morelots of menu choices, pretty grounds for walking, and lots of social activities from cards and board games to exercise classes to Wii bowling and line dancing. And if I should need help, there is Assisted Living, Memory Care, Skilled Nursing, available to me.

My aunt was here for 2 months after having broken her hip! She had been in another rehab a few…read moremonths before this one. I can't say enough good things about the staff, care, and facilities!

Kind caring staff at all levels. Very clean and uplifting environment with excellent social…read moreactivities. Beautiful menu daily with many choices available. I am very impressed and very happy with the care my mother receives at VOTI.

Visited my grandmother here for a few days. They were amazingly supportive of her going above and…read morebeyond what I thought was required. Almost all were very personable and genuinely seem to care about their residents. Staff even accommodated a guest like me by providing a cot as well as letting me dine with her. Food was good too.

I'm assisting a friend who is moving into this facility. The staff is extremely helpful and kind to…read morethe residents. The care providers are very professional. Quality independent assisted living with perfect care providers.

My mother has been a resident in Memory Care at The Gallery at Cape Coral, formerly The Waters,…read moresince Jan 2023. Frankly, I can't say enough about how wonderful this place is. My family and I are here very nearly every day, at all different times, so we see all different shifts, departments and activities. The nursing staff and care givers are AMAZING; warm, competent, PATIENT, professional, fun, engaging and very loving to the residents. From the drivers, to the therapists, activities, facilities team, front desk staff, housekeeping, sales & marketing...they all have a moment for a quick word, a hug, a laugh, a warm smile. The staff operates as a team, focusing on each individual resident and their life enrichment. Of course, at times issues occur. They are dealt with quickly and any necessary changes made with little drama. I have witnessed the Director of Nursing giving clear and direct correction to the team - and yet still with a respectful, compassionate and team/resident focused attitude. While safety is paramount, unfortunately there are occasional accidents / falls. They clearly have tight policies in place, and the staff react IMMEDIATELY; often running to help, quickly assessing the situation, calling for appropriate nursing assistance, and securing EMT'S if necessary. They also manage the other residents keeping them supervised and calm, while handling the emergency. There was a fall recently, and the med tech reacted to the unusual loud SOUND, before even the resident called out. He and another CNA stayed with the resident, the Director of Nursing was there within 2 minutes, and the EMT's were on scene within about 6 minutes. The reception team always have a kind word to say and a warm welcome. My brother, who lives out of state, visited in Nov. He was warmly greeted by Leon, who remembered him even though his last visit was in February. Leon is also regularly found playing chess with a resident, while he is watching the door, working the phones, etc. When you walk past the front desk and find the Director of Nursing covering the desk because the receptionist requested to attend the funeral of a resident that speaks volumes about the team environment and resident/family focus of this facility. The facility itself is lovely, and they truly use the entire place. They have everything available to the residents, and although mom is on the Memory Care side, we often share in the Assisted Living events, meals, bus trips, etc. They are truly inclusive and make accommodations for all the residents to enjoy and live their best life. The activities are a major focus for us, and this is very key to Mom's happiness. There are loads of things scheduled all day long and they do their best to keep the residents engaged both mentally & physically, with ability-appropriate activities, or just inclusion for those unable to participate. Stimulating music, sing a longs, dancing, bingo, arts & crafts, decorating, garden club, nail care/manicures, pet therapy, bowling, axe-throwing (a BIG favorite), movies and so many more keep the residents engaged and active. When my mom sees the activities director and walks away from me to hug HER it warms my heart. Additionally, Jodi goes and gets Mom and the residents she knows want to participate, plus encouraging the others to come today to check it out. Inclusive, fun, joyful, and engaging. As well as summer picnics, dinner dances, bus rides, lunch outings, the facility also has special events planned around the holidays. These always include getting the residents dressed up and groomed just a bit more special...whether the families are there or not. They go to great lengths to make this 'home' for each person. They check on mom two to three times each night, often two CNA's together, changing her if she needs it and making sure she is comfortable and resting well. The dining room is lovely and set up well, the food excellent, and they serve as if you are at your favorite restaurant. And while memory care needs special considerations in their dining room and isn't as 'fancy' it is still wonderful and completely appropriate for the clientele. The residents are given appropriate choices, and yet their preferences are noted, so if they are unable to answer they are still served as if they did. IF someone has trouble eating, the staff will feed them, gently and with kindness. And if someone is perhaps ill or just needs a little special treatment, a different meal, Burger, BLT, grilled cheese, is provided. We researched quite a few places before deciding on placement. Mom has thrived under the care provided here, as have so many of the residents, and I am grateful I found this place at this time in her life.

My Husband was in the memory care unit for one year at The Windsor in Cape Coral called…read moreReflections-- he passed away 2 weeks ago. I am so grateful that he was in this facility-- everyone on the staff knew the residents and their families. The caregivers and nurses was caring, competent and worked wonderfully with Hope Hospice when they came in to also provide care for him. I felt cared for by them too, as I moved through this end of life period with my husband. I will be forever grateful for the loving care that was provided at Reflections. Mary Cobb

* My father has been there for 3 months and had to be taken to the hospital for bed sores. They…read moredouble billed for medication, they're all about collecting the rent. The facilities people are lazy there's still a hole in the wall where they ran the cable TV line, the box is just hanging out. *