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    Shell

    1.8 (10 reviews)

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    1 year ago

    This place is pathetic. The buttons to select fuel grade on almost all of the pumps are missing. Ghetto. Avoid this place.

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    Costco Wholesale - Strawberry Cream Pie

    Costco Wholesale

    (412 reviews)

    $$

    Jenn, Thanks for your Great Customer Service, You are a Breath of Fresh air, I truly miss going…read moreinto a Business and feel welcomed when i arrive. Service with a Smile is So Appreciated, Thanks again JENN

    I purchased alcohol for an event and later realized we had purchased far more than we needed. The…read morealcohol was completely unopened, intact, and in the same condition as when it was purchased. I attempted to return it, only to be told that they do not accept alcohol returns. What was frustrating was the lack of any clear policy to support that decision. I asked the manager and the employee at the register to point me to the store's written return policy or explain the specific rule prohibiting the return. Instead, I was essentially told, "That's what they told me when I started working here." When I asked the manager for clarification, the response was essentially, "Because I said so." I even contacted corporate, and they gave me a different answer--that alcohol could be returned and literally did a Google search to tell me it could not be returned. However, my understanding is that California law does not categorically prohibit a retailer from accepting a return of unopened alcohol. I also contacted the California Department of Alcoholic Beverage Control (ABC), which confirmed that licensed businesses can return alcoholic beverages to distributors under certain circumstances, such as when a business closes. At the end of the day, if the company has a policy prohibiting returns of unopened alcohol, that's their choice. But customers should be able to see or be directed to an actual written policy rather than being given "they told me" or "because I said so" as the explanation. The issue isn't necessarily the refusal to accept the return--it's the lack of transparency, knowledge, and professionalism when a reasonable customer asks a straightforward question. That experience told me quite a bit about the level of customer service and management at this location.

    Shell - servicestations - Updated September 2026

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