Mint sundae...10/10 silky smooth.. and just the right crunch of chocolate cookie bits. Service 2/1 I expect it to be quicker especially with self-serve check-out lines. Costco can probably use a better work flow. read more

Costco Wholesale - New! New! Double Mint Chocolate Chip Sundae $2.99 - Tires Near Me - Moreno Valley, California

My goodness! Victoria P. at checkout was certainly in a mood today. We stopped by to pick up dishwasher detergent. It's our first time shopping at a Costco and my partner and I don't know our stuff quite yet. I try to pay at checkout and she gets very snappy with me. Apparently I can't pay because the membership card is in my partner's name, nevermind that we are a single household and that we signed up together... She told me Costco isn't open to the public, kind of suggesting that I needed to leave the premises. I am very confused and try to explain, and she cuts me off to ask me if in another situation I would be able to "use his driver's license." Wow, I didn't realize this was such srs business! Okay, so he ended up using my same card on Apple Pay via *his* phone. What a difference you have made. Did the power trip feel good? If that's Costco's policy, fine, I accept and will learn for the future, but I would have appreciated being informed normally. The sarcasm was totally uncalled for. So thanks for gracing me with your wisdom Victoria; I know that Costco is a lot more annoying than Sam's Club now. read more

This Costco is crowded, no matter what time you go. The parking is so bad, there are people who actually just park in front of the store and wait. The line to exit the warehouse is always long, and sometimes it ends up crossing into the line for the food court. I've been to several Costcos, and this one is really bad. The employees look miserable and not at all helpful. read more

Located in the TownGate Promenade on Day & Gateway near the 60 & 215 FWYs. There's plenty of parking but can be difficult finding an open spot near the entrance during busy hours. The warehouse is consistently well-organized and fully stocked, making it easy to find everything. Food court inside by registers. I visited specifically for a cake and appreciated the wide variety available. While the staff is always helpful, my recent visit was exceptional. A huge shoutout to Lafayette F., who noticed my hands were full and went above and beyond to grab me a cart since I hadn't taken one at the entrance. It is always a great feeling to land in a checkout lane with such friendly, attentive service. Overall, this location consistently delivers an excellent experience. read more

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I love Costco. I am biased. I've requested my husband throw me a Costco themed birthday party. If they would hire me, even for a part time, I'd do it for free. That's how much I love Costco. Now, they're not perfect, but I am forgiving. For example, their Greek Yogurt is not always in stock and the renovations at the food court took much longer than they originally stated. Also, there was a phase when the staff working self-checkout were raising their voices in people's face demanding to see their Costco card and checking their photos against it. I get it. Costco became stricter, but the staff could have done a better job with customer service. But I digress. Nearly everything we own comes from Costco. I own 5 dogs and foster 2 for a total of 7 so it's convenient to be able to get a lot of their stuff here in bulk. One of my absolutely favorites is the dehydrated salmon treats they always sell out, but are now being inexplicably removed from shelves. I am devastated. But Costco always has me coming back. I was born and raised in Los Angeles so let me tell you, parking here is incredibly easy in comparison. I've always managed to find a parking spot and a shopping cart at this location. Even when the check out lines are long, we manage to get through fairly quickly. read more

Costco Wholesale - Food court will be closed for renovations during a six week period - Tires Near Me - Moreno Valley, California

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This location is not execute member friendly. The store is never ready to be opened when I walk in. I usually purchase ground beef and multiple times they've had none. At times the aisles are full of pallets so they close off entire aisles so I have to wait to get items that I am there to purchase. read more

The good is I can buy in bulk and reduce trips to the market. The bad is I paid for chicken thighs and one package mixed in a drum. I'm sure the weight probably equaled what they wanted, but I didn't want drumsticks. At least mark the package correctly and let the consumer choose. read more

Costco Wholesale - It said thighs I got a drumstick mixed in. - Tires Near Me - Moreno Valley, California

Worst Costco Gas Station. The employees that are watching the gas station need to be reviewed. They are standing around and not getting the lines to move to the pumps. read more

They should send their management to Costco in Corona to learn how to run the store. This is an absolute joke. Street registers open on Wednesday afternoon nobody pre-scanning items in the cart. read more

The costco food court is located inside the building so there isn't too much space to wait in line. Luckily, I grabbed the opportunity at a short line and decided to try their calzone. I was not expecting a hardened cheese layer on top. Too bad it wasn't gooey but the cheese flavor was prominent. The calzone itself wasn't that great and I wouldn't get it again. Stick to the hot dog and chicken bake. read more

Costco Wholesale - Combo calzone - Tires Near Me - Moreno Valley, California

+ Ample parking, easy to find near entrance. + Thank goodness Costco food court for ample ice water. Lifesaver around dry climates. - Few ready sample stations. A bunch of the sample preparers were just standing there staring about. Dealbreaker for me. + Conveniently located near the freeways. read more

Bought some salmon slices to put on my bagels with all the goodie's! The place was crowded but I was in and out real fast! read more

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I came to this location on the way home for a road trip. It was so hot in Riverside that I needed to check my tire pressure before getting on the freeway. The way that this location is set up is a bit awkward. If you try to enter the location from the gasoline pumps to get to tire center, you must wait in the gas line. There is no way around the gas line to the tire air machines. If you come for just air, I recommend driving around to the back of the Costco building and then entering near the truck loading dock, where the tire air machines are just over the wall at the loading dock. Only one way in and out for the tire air machines. After the long 10min wait in the gas line, there was only 1 tire air machine working so I had to wait another 3-5 minutes for a young man to finish his truck tires. This 15 minute total setback and the 1 tire air machines broken is why I have a 3 star rating. Makes me appreciative of our San Diego Costcos, fully functional air machines and several ways to get to the tire air machines. read more

Food court: The vanilla ice cream is literally always out of order. Who wants chocolate ice cream with strawberries jam? Gross. read more

Costco Wholesale - Ice cream menu - Tires Near Me - Moreno Valley, California

When you call, after being referred by Costco.com customer service, and try to speak to someone for assistance with returns, they never answer at the warehouse. Seems like they just let the phone ring until you hang up. read more

Daniel at the tire center here has no respect for people's time. I came in as he was finishing up with the man before me and he asked me to wait while he delivered his paperwork. Understandable. After 10 minutes, he came back and started helping others who came in after me and kept asking me to keep waiting. 15 mins after my arrival he still had not asked me what I had come in for or anything. I left at that point. read more

Parking is difficult to find and very busy. Staff is friendly club is nice organized and filled with stock however knowing where things are is difficult. read more

Costco is always awesome! It can get a little crowded, but it's totally worth it. Definitely recommend!

Busy store! I was taken aback at a force by the long lines at 9am. Mind you, it was Saturday. Costco has a new to me policy where they scan your photo and membership at the door. Be prepared for the line! Most greeters were nice. However, a couple clearly needed coffee to welcome the nice of their morning. Spacious, plenty of products and easy check out process. Self-checkout was also easy. Parking is a bit of a Easter Egg hunt. You must search, be ready and prepared to swoop in when you see a space! Overall, will return. Highlights to the optometry department. Staff will receive flowers in their own review! read more

Worst experience ever at this location. I get the location is Moreno Valley but I'd rather be shopping at Sam's Club. Parking lot is horrendous, gas stations are zig zagged up and generally locked up by a gas tank always filling the place. The lines for food court are ridiculously long and exceessive waits. Customers are not friendly and employees can be short tempered with the rush of people. Just bad vibes overall. Winco is across the street too if you need a new spot to shop. read more

My son and daughter had a very uncomfortable experience at this Costco. They were playing with the Lego set on display (which everyone was touching) and put it back, but a "secret shopper" started following them for no reason. She wasn't even trying to hide it, pretending to be on the phone with an AirPod in, but showing up in every aisle they went to. At one point she hid behind a set of toys, pretending to browse, but stared at my kids while on the phone for almost 10 minutes. My kids tested it by purposely losing her, and sure enough, they caught her speed-walking aisle to aisle looking for them. When she spotted them, she immediately stopped and pretended nothing happened. She only left when they did. The whole thing lasted about 30 minutes and made my kid feel extremely uncomfortable. It was unprofessional, weird, and unnecessary. We thought you were good costco, we will be cancelling our membership cause this is not the first time this has happened. read more

Costco Wholesale - Lady following us - Tires Near Me - Moreno Valley, California

What's up: Needed to fill up before our trip and this Costco Gas Station was the most convenient one, right of the 60 fwy in the direction that we were heading. Environment: The place was pretty organized for a gas station. They had dividers/cones lining the route to direct you into two lines. There were a couple curves that were a bit narrow, so be sure to leave room for people to back up if needed. All three methods of verifying membership works! So you can totally pull up your membership on your phone and get that scanned. Yay/Nay/Meh: Yay. Overall, for a Costco gas station, this place was pretty good. The wait was not too bad and the separate lanes helped keep the cars moving. Credit cards and ApplePay are accepted. read more

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Took my car in and it took longer than they had said. They were closed when I came to pick up the car so they just pulled it out the shop and just handed me the keys outside the shop door. It was night time and I headed home. Come the next day I see a scratch on the top of my car. They have you place these magnetic cones on the top of your car when you drop it off. Well I guess the worker who was working on my car didnt notice my roof is all GLASS. There was no way that cone was going to stay up there. As they drove the vehicle into the service bay the cone must've slid off scratching everything in its way. I have scratches on my glass roof and on my sunroof windscreen. Its a shame that they didnt bring it to my attention instead of me taking it home to find the damage myself. Shady business ethics. Not even going to try and deal with having them fix it as the time arguing with corporate and their insurance is not worth my time. Lesson learned, take your vehicles elsewhere! read more

Costco Wholesale - Scratched Sunroof and windscreen - Tires Near Me - Moreno Valley, California

I love coming to Costco and shopping. They have a lot of great merchandises and food here. Being single, I wish they would provide things in smaller quantities. I mainly get gas here and a few food items and the hot dog bargain on the way out. If you have a large family, this is the place to shop for for groceries. Gas is always cheaper than local gas stations. I recently purchased 4 tires here and got a great deal on 4 tires from their online store. Great place to go but always crowded even on the weekdays! read more

Food court wasn't too bad today. The lady that gave me my food had an attitude because I asked for cheese. Didn't know they were stingy here. How many times do I need to ask nicely before you give me some Parmesan cheese? read more

Your employee was rude i asked if there were sizes of a certain clothes and she said stop unfolding all the pants . If you don't see it we don't have it. I did not get her name but she is a blond lady and around 12 pm. Please costco train your employee on customer service. She could have been more polite and maybe even gave us options on how to get the item i was looking for. read more

Costco is known for having one of the easiest, most customer friendly return policies in retail -- yet this location (Moreno Valley #455) acted like processing a basic return was an unreasonable demand instead of standard customer service. Their behavior goes against everything Costco claims to stand for. Costco literally states, "If you are not satisfied with a purchase for any reason, we will gladly accept the item for a full refund." Clearly, this store did not get the memo. They should be ashamed of the way their staff treats customers. One of my employees went in for a basic return, and instead she was mocked, belittled, and humiliated to the point that she was crying at the counter -- with her small children watching. The staff refused to issue the return and spoke to her in a demeaning manner, condescending manner. Even the manager behaved unprofessionally, dismissing her concerns and walking away laughing. That is a complete failure of leadership and basic human decency. This is bullying, not customer service!!!! My employee stood her ground -- in tears, and only then did someone finally call the counter and authorize the return. Even during the transaction, the staff continued laughing at her and making belittling remarks. That is not "poor customer service" -- that's hostile, unprofessional, and completely unacceptable behavior. What makes this even more alarming is that when I came to write this review, I found that a witness who saw the incident firsthand had already posted about what happened to my employee. That confirms this was not just her perception. When a bystander feels compelled to speak up, you know the behavior was outrageous. We have already contacted customer service and will be escalating this to headquarters. Our business will not step foot in this location again, and we will not be renewing our membership. After this experience, it is obvious this location has zero respect for its customers. If this is what Costco considers acceptable, then they have lost far more than a return -- they have lost a loyal business member of 20 years. read more

I just witnessed a situation at Costco where they berated a woman over a return! They made her her cry in the store while they laughed at her. I can't believe what I saw. I don't know what exactly happened but even the manager was rude to this lady. Costco has an excellent return policy and I honestly don't know what the return was but it was such a sad thing to witness I can't believe any human would treat someone so rudely over a return. I hope Costco does better in the future and I hope that women reaches out to corporate. So sad! read more

Rude staff! No customer service whatsoever! I was waiting my husband whose the membership card under and they (2 ladies whom I did not get to remember the names) did not let me in and 'kicked me out' No courtesy whatsoever. read more

My appointment was scheduled at 1:45 p.m. It's 2:40, almost an hour later, and it's still in the parking stall waiting to be serviced. When I questioned the individual as to why my vehicle was still parked, he was dismissive. I fully understand why this location receives such low marks. Terrible customer service. read more

I love shopping at Costco but I wish they would limit the number of people who enter at a time. The store is overly crowded and people's spatial awareness is nonexistent. I actually preferred how it was during COVID. They limited the number of shoppers. It was a more pleasant shopping experience. We are not all walking all over each other. Overall this location needs to be redesigned to meet the growing population. read more

This costco does have apple pay for anyone wondering. The food court is also inside and it's self service. You order at a kiosk then pay, and afterwards you wait in line to get your food by presenting your receipt. I like how close this Costco is for the surrounding neighborhoods. The gas station here is also significantly more affordable than the competing Chevron's and other gas stations around the city. Parking is as expected for any Costco. Overall no issues. read more

Beware don't come to Costco to make any tire service. I went to Costco to have all my 4 tire changed, they make a mistake on model number of the tire and end up the tire flat on the road I have to ask to tow my car and find the way to make it to Costco and they refused to change the new tire for me and ask me to pay. read more

Unfortunately I don't have a membership, so I only go when I tag a long with someone who does. I like their selection of products, especially the 3-piece salmon with garlic butter. It's pretty expensive, so I don't purchase it often, but when I do, it's definitely worth it. I ordered a coffee drink from their cafe and that thing was TERRIBLE! I wanted so bad to like it, because it looked quite appealing on the menu. I really need to try those churros....they seem to be a customer favorite. read more

Costco Wholesale - Tires Near Me - Moreno Valley, California

Improvement needs to be at the front entrance , where greeters are telling costumers to form a line that leads directly out to the parking lot . Handicap people literally out in the sun while cars trying to back up to leave . One particular greeter very inconsiderate to the elderly and handicap . Hopefully management will do better at directing customers to a much safer area to form a line . No structure regarding the new times that allow different card members to come in without the drama . read more

The lines are usually extremely slow at this location because they only have 16 pumps opposed to 32 (other larger stations have). The gas techs do not help at all or direct traffic well. To alleviate this issue they need to make more pumps by knocking down the parking lot near Tire Center. Also people should utilize mobile app it's so much faster. read more

Costco Wholesale - Gas station - Tires Near Me - Moreno Valley, California

As others have said, the employees here are extremely rude. I've been a customer here for 5 years regularly & it seems to get worse every visit. They never want to help, they all have attitudes. Idk who's running the show but clearly the employees know they can all get away with being rude and providing the bare minimum. read more

Employee so rude, especially the optometry department. service is so slow. Customer service needs to be improved, the " help" to help you load to your car not really there to help you read more

What more do I gotta say , it's freakin Costco who dosnt love Costco, I'm definitely a frequent flyer here and no not just for the free snacks as you Mob around scouting what new items your gonna try and stocking up on endless water , (when they have it lol) lately I have been irritated with the Dam gas line it's like every one and three mama gets gas here now ! But all is good . Stay golden PS. check the photos I got some one hit the fire hydrant one morning lol was a cool site ! read more

Costco Wholesale - Current situation - Tires Near Me - Moreno Valley, California

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The store here is always nice and organized. Usually come here for gas, and since it gets pretty packed with long lines, I always go early morning during the week to fill up. I never wait more than 10-15 min in line but once I made the mistake of going a bit later afternoon and waited around 45-1 hr wait. Never again! Their gas prices are great that's why I continue to come here whenever possible. read more

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