I have been living in the Langtree area over a year I go to this gas station every day to purchase gas and products. My daughter went in the gas station to purchase dog food unfortunately she purchased the incorrect food. The purchase was a total of $3. My daughter went back in the store to make a exchange for the correct food. In which cost about .25c more. The guy was rude and told her that since she didn't have a receipt then no she could not exchange. Eventhough she had just purchased. The store do not give you receipts unless you ask and who ask for receipts for purchases that small. My daughter advised me of what happened. I, the next day took the cans to the store took them to the counter along with the food I wanted I explained how rude they were to my daughter and that she should not have to have a receipt to make a exchange for something that they knew she purchased. I paid the lady the difference and took the food and left. It is has been over a week latter. My daughter went into the store today and the manager went ballistic on her did not even want to serve her and stated if she tried that again she would call the police and state she theft the store. My daughter explained that it was her mother that came not her and she should not be attacked as such. My daughter advised me of this and I can see the manager at the front door still yelling at my daughter as she left the store. I entered the store asked to speak to her and asked why did she speak to my daughter with such anger on such a small purchase. The managers name is Fran and she started to yell at me saying I came in there and slammed cans and took the others and left in which never happened. She started being rude with me and at that point I demanded her corporate number. Another customer interrupted and said I want to calm you down don't let this ignorant manager cause you to be the same. You want to set a better example for your daughter, report her and just understand Customer service is not how it should be anymore. Ms Fran got even more rude and balled up the paper and never gave me her corporate number then stated she was calling the police and stated we could never come in the store again because of her being belligerent not anything we did. We left the store as asked. She then followed us out and I assume took our tag number. This was very childish and very unprofessional. This is the only store that is close to our home and for us to be banned from a store that treated us as criminals is. I have never been so embarrassed. I hate to say this has anything to do with race but I really wonder is I was Caucasian would I have been treated with the same expressions. I have nothing against Shell gas station but Ms Fran is not a leader and should not be working at this establishment. read more