I would not recommend this place if you expect a high level detail…read more We chose the "Showroom Detail interior only" for $200. They told us the showroom detail takes 8 hours. I was expecting my vehicle to be pristine (showroom!) and smell nice. The good: It is cleaner than when we brought it in. The bad: There are still dirty, crusty spots on the seats, I can see dust/dirty spots in the cracks/vents, the carpets are still dirty looking, there's still glitter on the dash and inner door panels, and it smells like dirty mop water.

DO NOT go here if you drive a diesel. They charged me $500 for an oil change, new filters and a…read more"detail" but they didn't even do any interior cleaning. I've had the exact same services elsewhere for less than $200. Seriously, this place will SCALP you. Nice workers, but extremely overpriced.

My tire was low on my drive in from dallas and pulled up to Vavoline and received exceptional…read moreservice from Dalton and William. What an amazing team and extremely efficient and helpful, I felt safe and comfortable getting back on the road. I appreciate the service and going above and beyond.

This is the second time I have had an issue with Valvoline…read more This time, I went in for a standard oil change, didn't need anything else but they offered the filter replacement. I got home and noticed a strange smell but thought my neighbor may have been burning something. I told my spouse about it and they checked beneath the car that night when they got home. There was an oil spot. Valvoline was closed and we live about 30 miles away. That morning, spouse checked my oil and it was completely dry and was saturated under the car. I immediately called and reported it to Valvoline. I have a full time job and kids and needed a car that was functioning so we had to get a local mechanic to look at it. He pulled the oil filter that Valvoline had put it in and it was busted/cracked. The air filter box screws were stripped and forced in so he took it off to check the air filter. It was tore up and bent as well. The undercarriage of my car was absolutely covered in oil. Multiple days later, I finally got a call back from Valvoline. I sent them all the pictures and mechanic reports. They decided they would not reimburse for the oil change, the mechanic cost to get my car back running, etc. Minorly - the time before this, I noticed a plastic piece hanging down from the bottom of my car. Told my spouse. He opened the hood and was able to fish it out. It was a filter grabbing/tightening tool. I asked Valvoline if it was theirs, they proudly said they used them during oil filter changes, I told them they left it in my engine. Very very upset at the cost of this mistake and how they are refusing to take responsibility and make it right. Very poor customer care.

The staff is friendly and know what they are doing. I am always pleased with the work. I would not…read morego anywhere else in the Texarkana to get my vehicle worked on.

Pricing and customer service,they over charge and the workers talk to yoh like you're stupid unless…read moreit's a "Race" thing but I don't think so

Update!! They are very responsive and seem to be concerned about customer service. I just had a…read morebad experience, but that's not typical. The "tap to pay" option wasn't working. The backup payment method is old and insecure. The receipt machine was broken as well. Good gas price though.

The actual plaza is okay, the gas price on the other hand is similar to the prices inside the…read morestore...a little too high.

The place where I get my oil changed since I've bought my truck. Normally have been good but today…read more(4/9/25) my truck sat on the ramp with no one touching it for over 40 minutes.

I came in Oct 16, 2025 at 9 am and was not serviced until 11:00. There were 4 cars before me. At an…read moreaverage of 10 minutes per oil change (double the advertised time) and 3 bays I would expect a 20-minute wait AT THE MOST. 2 hours is abhorrent and completely shameful of the company to allow. No discount, no apology for the wait. This is unacceptable.

I needed an oil change & inspection in Texas, came all the way from Memphis, TN to get it done. She…read moretold me on the phone they'd have a spot for me when I came no matter what. Got there and was no wait, never thought I'd leave an oil change place 5 stars but darn they are good. Even when I came in they got off their phone and walked outside as to not disturb a waiting guest. I mean, snap!!!

I absolutely love the customer service here. So helpful and wonderful people. Cody in services is…read morethe absolute best. Helped me do an oil change and was extremely considerate, even went above and beyond doing a wash for my car.

They came out within 30 minutes and towed me to where I needed to go (and on Easter Sunday)…read moreEverything was so smooth and fast, I highly recommend. Cameron was my driver and I appreciate the kindness and professionalism he showed.

In a very bleak and dire situation, Prescott Automotive was incredibly helpful and accommodating to…read moreus after being stranded in Prescott for two days. They had to deal with awful customer service from a company we rented from and handled it like true professionals. They made a bad situation hurt far less with their kindness and professionalism. Thank you, Prescott Automotive!