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    8 years ago

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    Buc-ee's

    Buc-ee's

    (550 reviews)

    $$

    Any true Texan knows this is the pre road trip stop. Yet now many families can enjoy it daily for a…read morequick bite, tasty snacks, bbq or home decor. I stopped in with a friend in town who never experienced this place and they were amazed. From the world's largest car wash to a wall of jerky. We spent about 20 minutes in here exploring each side and left with beaver nuggets and a shirt.

    If I could only give a 0 STAR RATING I would: Today's visit…read morewas a very disappointing experience which may keep me out of Buc-ee's forever! I received a Buc-ee's dog leash as a gift, and the very first time I used it, it broke. Luckily, I have a good boy and didn't run off, which could have easily turned into a dangerous situation. For something as basic as a dog leash, I would think the quality would be more reliable, and this clearly wasn't. I went back to the store looking for an exchange, not even a refund, and that's where things got super weird and frustrating. I was told by the Manager Miah that without a receipt, nothing could be done. But, in the same conversation, she told me the item would also need to be in "resellable condition." .... HMMMMM.... wait, that doesn't make much sense. Let me get this straight, if the product is defective and broke on first use, how would it ever be resellable? BUuuuuuut if I did have a receipt, suddenly the broken leash is acceptable for exchange? The logic just didn't add up. Miah then insisted on stressing "store policy" and that she could lose her job for making an exception. But isn't store policy to satisfy your customers and provide them with an experience that makes them want to return. That's hard to believe that taking care of a customer over a clearly defective $20 item would be a fireable offense. Come on guys, where is the use of basic common sense. The most disappointing is that I've been a loyal Buc-ee's customer. Every year before visiting family overseas, we spend $100's of dollars on Buc-ee's merchandise, snacks, and gifts to take with us. It's been a tradition, one that ended today. Completely shocked that a company valued at over $2 Billion would choose to stand firm over a $20 defective leash. How about you guys do a better job training management to handle situations like this with a little flexibility and customer-first thinking vs. scaring them into losing their jobs, which loses customers! I used to enjoy shopping at Buc-ee's, but after this experience, I def. will not be back!

    Buc-ee's - Only 3...11.4.23

    Buc-ee's

    (159 reviews)

    $$

    This Buc-ee's location in Cypress, Texas is considerably smaller than the much larger stores we're…read moreused to. In fact, this is about the size of your average convenience store, maybe slightly larger. It's immaculately clean (store and bathroom), gas pumps and car wash onsite. They've got a smaller deli/hot food selection than usually but carry all the popular items. Same goes with the snacks and beverages we're used to. Service is friendly and fast.

    This review is for Carwash service at Bucc-Ee's. This location…read more Gas door lid of my vehicle was broken during the blower stage or last stage of the car wash at Buc-Ee's. I noticed that the blowers were too strong while in the vehicle. After that, my gas door lid flew outside the tunnel. I went to complain, and the attendant politely asked me if I wanted to fill a claim! I filled the claim, and days later, I got an email from Ariana Ramirez, " claim adjuster" for the company. After a few emails exchanged, she decided that even when she accepted that their equipment was at fault or miss adjusted! To Decline my claim. I have been in more than 3 different car wash companies, and none of them have had broken any part of my vehicle. The gas door lid has a lock that locks the lid and is part of the vehicle. The blower system at Buc-Ee's is really strong, and they claim that they have a sign that says they are not responsible if anything happens to your vehicle. Now I have to pay for the damages on my own!!! I just imagine how many claims they deny.

    Shell - convenience - Updated May 2026

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