Doc is knowledgeable with great bedside manner.
However, the front office staff doesn't understand how insurance deductibles work. We've met both of our OOP Family max and OOP Family deductible max. The staff insists I still have to pay my individual copay because my individual hasn't been met.
I called insurance. They confirmed since we me Family, I don't have an individual copay. They asked me to have Doctors office call them. I did and the woman just argued with me. She said, "I've heard enough. We have over 40 years of experience in the front office..." I interrupted them hung up on her. They don't listen.
Doesn't matter how great of a doc he is front office staff killed it for me. Never again will I go to them. read more