Dear Dr. Nguyen, Let…read moreme begin by saying that we absolutely love you as our children's dentist. This message is not a reflection of you but rather of your front desk staff, whose behavior today was both unprofessional and deeply concerning. I attempted to provide feedback regarding their communication, specifically their use of all caps in texts, which came across as unprofessional and dismissive. I simply asked for our son to be referred to as BJ in your communications to avoid confusion, and while we understood that his legal name cannot be changed in your system due to insurance requirements, the staff repeatedly ignored this request as if I was an idiot. Instead of addressing our concerns respectfully, they escalated the situation, made condescending remarks, and accused me of saying inappropriate things I do not recall, which I found unwarranted and offensive but the icing on the cake is when they dismissed our kids from the practice. I still don't believe it was warranted from my actions but it's clear they want to win an argument vs. build rapport and deescalate the situation. Deny me but to deny kids is petty and super unprofessional. Even I still don't feel as if me being dismissed from the practice was warranted if they went that route. When I expressed dissatisfaction, I was met with hostility, accused of violating HIPAA, and dismissed from the practice without justification. Your staff even brought up personal anecdotes unrelated to the issue, further aggravating the situation. It felt like they were ganging up on me during the phone call, which was extremely distressing and unprofessional. Even other low scoring reviews on here for your business you can see in their responses that they like to battle with customers. They meet people with hostility instead of trying to resolve the issue. I am deeply troubled by how I was treated, especially since my feedback was given respectfully and in good faith initially I admit I was frustrated but still never disrespectful when your staff called me. Which is very normal with conflict. Their responses, both via text and phone, were dismissive, argumentative, and lacked basic customer service etiquette. They have left me feeling unheard and unfairly targeted. I would appreciate it if you could contact me directly to discuss this matter, as I was denied the opportunity to speak with you despite multiple requests. My phone number is on file. This has been a very upsetting experience, and I feel it is important for you to be aware of how your staff's behavior is affecting your patients. Thank you for your time and attention.

Terrible experience with this dentist. I went in to fix a filling that had broken off. The gap that…read morewas left from the fallen filling was on the side of the tooth. Dr. Nguyen immediately recommended an amalgam filling or preferably a crown. I chose the amalgam due to the fact that i was paying out of pocket and was cheaper. When the filling was done, the contact with the other tooth was terrible and there was no floss line left. I came back to ask them to fix it a day later and he proceeded to tell me that the adjacent tooth is needed to support the amalgam filling and that's why there is no floss line left. He told me that if he tried to fix it, the filling would fall out and i would have to get a crown which was about 10 times more expensive. On top of all this, the injection of the Novocaine was terrible. The injection site has been hurting for over a week. This dentist functions like a used car salesman and sells you junk work. Do yourself a favor and don't fix you teeth at the junkyard.

This is the second time I chose this practice for my dental needs. The staff is excellent from the…read moreoffice to the team who performed my procedure. I felt cared for and respected.

The care was fine. Dealing with the office staff is the issue. No one answers the phone. They…read moreoverbilled me and I have been waiting for the credit for 10 months......

For the past two weeks, I have been dealing with the most horrendous tooth pain I've ever…read moreexperienced in my life. Honestly, a 10/10 on the pain scale. Let's face it, I haven't met one person in life who says they looked forward to going to the dentist. But nervously I made the appointment on a Monday begging for them to please squeeze me in asap to remove the tooth. They very kindly were able to get me an appointment the very next day with Dr. Sheeran. My tooth was infected, so they had to give me Anesthesia to remove the tooth. I have to say, I can not thank Dr. Sheeran enough for what he did. The man is no less than a miracle worker! He is very kind, courteous, with excellent bedside manner. I felt completely at ease from the minute I met him until the time the removal was done. Not only that, but he inserted the greatest IV I've ever had in my life! I Could barely even feel a pinch. We joked a little, talked about golf, and next thing you know what felt like five seconds later I'm wide awake and the procedure was complete. Here we are less than 24 hours after the tooth removal, and I have ZERO pain. No bleeding, no discomfort, nothing. Words can't even begin to express how happy I am to have met Dr Sheeran and have him work on me. Believe me when I tell you, the man is extremely gifted at what he does. I also have to say how friendly and professional his entire staff is. The 2 ladies at the desk were a complete joy to deal with, as well as Dr Sheeran's assistant that aided him with the surgery. From start to finish, everyone was amazing. I hope I never have to experience this type of tooth issue again, but if I do, I'm definitely going back to Dr Sheeran.

I don't often require the services of an oral surgeon. My recent treatment by Dr Sheeran was very…read morepositive. I would highly recommend him. He is a great communicator. From a technical standpoint, his work was top notch. I am pleased with Dr Sheeran and his assistants in Collegeville.

I just want to start by saying how great the staff was. They walked me through everything about my…read moresurgery. Especially Lizzeth who helped me the most by explaining the surgery and everything that came with it. It was an amazing experience!

I want to the office in Plymouth meeting Dr. Kern He is…read moreamazing I know my mouth he numbed it in a matter of minutes my wisdom tooth was out thank you

You can't find a more superb dental office!…read more I'm a super nervous & uptight patient, and Dr. Marc Baker and his staff always do their best to put me at ease. Their front desk staff is friendly, the dental hygienists are gentle yet thorough and listen to your concerns and/or fears, and Dr. Baker is a home run personality and good with the teeth.

Brought a tough oral situation to this practice. Dr Baker examined and suggested implants and…read morecoordination with an oral surgeon. His office got flooded and were unable to send a treatment plan(?) Which is hard to believe. Took 3+ weeks and we got an indecipherable spreadsheet. Now infection is set in and I'm considering finding a more competent office that doesn't continually promise to get back to you, then just leaves you hanging.

I got my mucocele removed there. I have no insurance and they give me great price…read more The doctor and staff are really nice. The place is really clean. I recommend people who need oral surgery to this doctor. I'm very satisfied with their service.

I made an appt within two days and it was not an emergency just a wisdom tooth that needed to come…read moreout. The tooth was impacted but the Dr. did a great job. I was in and out within an hour. They gave me instructions and sent me on my way. I definitely would suggest this office they women who work here are SUPER sweet! The made me very comfortable and the woman who went back with me even held my hand. They also cleaned up the tooth and let me take it home to show my son. Anyone who needs Oral Surgery should give this office a call.

Used to love this practice but sadly haven't been able to afford dental care for three years. I now…read morehave a chipped tooth and called in hopes to make an appointment but was turned away because I'm apparently now considered a new patient and they are not taking any new patients. I'm not struggling to find a dentist to help me with my chipped tooth. I would be happy to go regularly but with how the world is right now I just can't afford it. Sad that they don't care. They used to be a great practice where I was as comfortable and not shamed

Everyone at Trappe Family Dental always makes the experience really good. The office is a…read moresoothing environment with friendly and professional staff. Both dentists are caring, kind and provide superior dental care. I have been a patient for more than 10 years and highly recommend.

Honest advice & great work. I followed his instructions 20+ years ago and my teeth are still…read moreperfect!

This was not the first time I have had a tooth pulled but it will be the last time I ever visit…read morethis oral surgeon. I have a fear of dentist. I told the girl who made my appointment this. I asked if he would be nice and patient with me. He was not nice nor patient. He was rude and rushed through my procedure. With me shaking like a baby. Not one word came out of his mouth. He never spoke to be directly other then to tell me to move my head. My stitches are lose and I would rather bleed to death then go back there. He took my whole gum with the tooth and didn't stitch me up correctly. I truly feel sorry for anyone who is that miserable.

Really great work here on a broken cavity and part of a tooth. Finally found an experienced and…read morethorough Dentist.

From the owner: All phases of general and cosmetic dentistry including:…read more Oral Hygiene Care Preventive services CAMBRA Carifree Dental Cleaning Sealants Bonding Fillings Cosmetic dental treatment Sedation Dentistry with nitrous oxide anesthesia (laughing gas) Non-Surgical Gum Treatments Crowns & Bridges Tooth Extractions Root Canal Treatment Dental Implant Restoration Dentures Nightguards & Mouthguards TMJ Treatment Tooth Whitening Veneers X-rays