Luis seems like a nice, well-meaning guy. But he will let you down. The KitchenAid refrigerator we…read morebought from him (with a 90 day warranty for all parts and labor) stopped cooling after two months. The first thing you should know is that Luis doesn't often answer his phone or respond to texts. But even when he does, he will let you down. After our fridge stopped cooling, he said he would call us the next day--he didn't. Then he said he would show up to repair it the following morning--he didn't. He blamed it on a flat tire and sent me a photo. Unfortunately, he didn't realize that iPhone photos are time-stamped. The photo was from two weeks prior. So that's the second thing you should know: when Luis inevitably lets you down, he will make up a story to save face. I didn't say anything about the photo being a lie, because I figured the guy just had a bad day. You gotta give people some grace, right? After many more calls and texts over the next few days, we eventually got him out to the house six days later. We already had to throw out the perishable food by that point, but it happens, you know? Unfortunately, whatever repair Luis made only lasted about a week. I'll go ahead and spoil the ending here: we never saw Luis again. As the next round of food went bad in the refrigerator, our calls and texts went mostly unanswered. Eventually, Luis offered to replace the fridge. It was overdue, but we thought it was a nice expression of good will. Unfortunately over the next three weeks and many unanswered texts and calls, Luis never found time to get here. On Aug 12th, Luis said he could get a replacement to us by Aug 14th. We had family coming into town to stay with us and no working refrigerator. The day came and went and we never heard from him. So we had to rush out and buy a mini-fridge. I looked up the number to DLR Appliances directly and spoke with Gustavo, his brother. Gustavo was sympathetic and offered to help--he actually got Luis to call me back and make a plan. Unfortunately (and unsurprisingly at this point) he never followed through with the plan. Eventually Gustavo stopped answering my calls, too. On Aug 26th, after two more weeks of trying to get Luis out here, he said he'd refund us in one week on Sep 2nd if he couldn't get a replacement to us by then. The day came and went and we never heard from him. Luis eventually answered the phone on Sep 4th and said he needed a few days and that he'd refund us in two payments, but we never heard from him. On Monday Sep 9th, Luis said he would come pick up the fridge and refund us that weekend. On Thursday Sep 12, he confirmed 12pm to 2pm on Saturday. Around 2pm on Saturday, after multiple attempts to contact him, he said he was running a few hours late. Then we never heard from him. On Sunday, he texted that he wasn't bailing and would call me in a few, and then we never heard from him again. Don't buy anything from DLR Appliances. The prices are tempting, but you will regret it.

I worked with Gustavo to purchase our Maytag XL Bravos Washer Dryer set. DLR's employee was very…read moreprofessional in delivering the new Maytag set and hauling off our old set. I am very happy with my new set and they even purchased my old set! I will be returning to their facility soon to purchase a larger refrigerator.

Jorge fixed my oven! I was really grateful to have it back. It wasn't cheap, but I appreciated that…read moremost of the cost was the part and not the labor. The part took awhile longer to come in than expected, but that was not Jorge's fault: once he had the part, he came back ASAP to install it. I would absolutely recommend Jorge and would call him again if (ok WHEN) I have another appliance problem. Very professional, polite, and trustworthy. I'm grateful to have my old oven up and baking cookies again, rather than having to pay a few thousand for a new double oven to fit (along with all the problems of the "advanced electronics" in new appliances) Thanks, Jorge!

Our dishwasher stopped working and it wasn't any of the obvious electrical issues we could fix…read moreourselves. I called Jorge and he was able to come out the next day and assess the issue. He gave us the pros and cons of fixing the dishwasher vs buying a new one. He was upfront about the cost of labor and the replacement part, and was able to come back the next day and fix our dishwasher. It's working as it should and we know who we will call for the next appliance repair job we have. Highly recommended!

Good Service the first time they came out right away. Same day…read more I was at wits end. With trying to get my machine fixed. I was in a Hurry.. No Clean Clothes kinda thing.. Thanks. yah;l

As a new resident to Texas, with virtually no referrals for service repair people, I have had my…read moreshare of "hit or miss" experiences. I am happy to report that ASAP Appliance was definitely a hit! Chase and his asst. spent almost 2 1/2 hours trouble shooting a brand new washer/dryer unit that I had two other repair people out to service. (neither company was successful). At the end of the day, Chase was meticulous in his diagnostics and eventually found the culprit to our issue. The problem was solved, machine reassembled and all is well in the world of laundry!! Thank you to both these guys for doing what so many service people don't do---taking pride in their jobs. You made my day!!

So glad I found this company! Requested service through their website and they got someone out very…read morequickly. Johnathan was very friendly, knowledgeable, and professional. Will definitely use them again.

Kitchenaid icemaker not working…read more Jesus came out quickly, diagnosed and fixed it in 2 hours and I would use again for any appliance including Subzero and Viking ones.

Update after I posted the review I received a call and a check was placed on my doorstep due to me…read morenot removing my review this asshole put stop to the check and the money was sent back to him. I will be filing a lawsuit as of today. If I could give a lesser rating I would. I called this company out to look at my washer it was having a small issue they came charged me coming out fee on top of the repair fee which was over $300. Never fixed the issue after the 1st visit they completely broke my washer giving it issues it never had. They kept sending the same repair guy out and it still was not fixed, by the 4th visit I demanded a refund the supervisor then said he'll come out which he did said he found the issue he would go get the part the next day comes he calls and gives me the most bogus story about having to order the part so instead he will just go head and issue the refund but guess what it's a over month later no refund I have a busted washer I only had for 2yrs by the way. The supervisor isn't returning my calls. And I have to go out a buy a washer because this company completely destroyed my washer. I would never recommend this company!! By the way this has been going on since January/march it's now may smdh!!! Quality Repairs (Owner) 22 hours ago We're truly sorry to hear about your experience and deeply regret that our service did not meet your expectations. However, we would like to clarify that a full refund was issued via check. We take great pride in our customer service and would never intentionally ignore or fail to return a customer's call. We value and respect our customers and always aim to resolve any concerns as quickly and fairly as possible. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to contact us directly at (281) 793-9791. We're here to help.