I called to have my refrigerator repaired. I informed them it wasn't cooling. Travis informed me…read morethat the problem is my compressor. I asked them to fix it and the office informed me they cannot do this repair due to them not having a technician that is licensed to work with refrigerant. Initially they told me that my $125 could be applied to my repair, but now I am out $125 and had to pay a different company to come fix my refrigerator. Upon asking for a refund I was told they refuse to refund me, but will apply the $125 to a different service (which I don't need). I am a newly divorced single mother and this company made my already difficult situation worse by costing me more money than I needed to spend on this expensive repair. I was upfront with them about the problem, but they were not honest upfront about not being able to fix the issue. They sent the technician anyway and charged me for nothing. Had I known they couldn't fix a refrigerator I would have called someone else who could.

Diagnose and repair non-operating dishwasher. Work quality…read moreexcellent. Service technician, Travis, provided exceptional service, pleasing personality, respectful interactions with my wife and me, answered all my questions. Travis knew what he was doing, and he did it efficiently. Value - I probably paid close to what a new dishwasher would cost without installation, but the work quality, the pleasant personality, the timely responses to get repair completed, made it all worth the cost.

I've used this repair service for 23 years and have had great service. I appreciate their honesty…read morewhen an appliance cannot be repaired & it would be a better value to purchase a new one. I find them reliable & knowledgeable.

I called to get service on my refrigerator. He came out and said he didn't think he could repair…read moreit and had watched several YouTube videos and how to fix my ice maker. He charged me $80 for this visit. Told me he would return in a few days to see if he could find a fix for the ice maker. He came back and took a hair dryer to clear ice in the ice maker and then used a tube of silicone to seal around the unit. Told me he didn't know if this would work and not to buy Samsung refrigerators. I was charged $65 for this visit. I told him I had already paid for the service call and didn't think I should have to pay again. The first time he came out he didn't do anything except open the freezer door and close it after telling me he probably wouldn't be able to fix it. I spent $80 for a ten minute visit. Sorry to say I will not be recommending this repair service.

Nice family owned and operated business with fair prices. Helped me with all my sewing machine…read morequestions. Would definitely recommend to friends and family. Very nice employees.

Jorge fixed my oven! I was really grateful to have it back. It wasn't cheap, but I appreciated that…read moremost of the cost was the part and not the labor. The part took awhile longer to come in than expected, but that was not Jorge's fault: once he had the part, he came back ASAP to install it. I would absolutely recommend Jorge and would call him again if (ok WHEN) I have another appliance problem. Very professional, polite, and trustworthy. I'm grateful to have my old oven up and baking cookies again, rather than having to pay a few thousand for a new double oven to fit (along with all the problems of the "advanced electronics" in new appliances) Thanks, Jorge!

Our dishwasher stopped working and it wasn't any of the obvious electrical issues we could fix…read moreourselves. I called Jorge and he was able to come out the next day and assess the issue. He gave us the pros and cons of fixing the dishwasher vs buying a new one. He was upfront about the cost of labor and the replacement part, and was able to come back the next day and fix our dishwasher. It's working as it should and we know who we will call for the next appliance repair job we have. Highly recommended!

Great job. Dependable and kind. Highly recommend. Provided details on what he was doing and why he…read moredoing it.

Very flexible. I screwed up, and he walked me through everything I needed to do to fix…read more It with the vendor. Then came back out an and did a great job installing!

Francisco has been a lifesaver with regard to my washing machine. He came over one evening when my…read moremachine wouldn't drain. He diagnosed the problem (it's what I was expecting baes on the code my washer was displaying and what I found on Google) and he was able to get the part the next morning and get us up and running again. It's such a pain to be without a washing machine and he had us back in the game in just a few hours. The price seemed reasonable. He was also very friendly and respectful of my home. We've saved Francisco and Cisco Elite as our new go-to appliance service contact. Thanks so much!!

I had issues with both my washer and dishwasher. Before calling Cisco Elite, I had two other…read moretechnicians take a look, but they kept trying to charge me for unnecessary things. Then I contacted Cisco Elite, and I'm so glad I did. He quickly diagnosed the problems, had the necessary parts on hand, and gave me a fair, honest price. Great service from start to finish--I'll definitely be calling again if I ever need help with appliances. 10/10!