When Daddy's first opened, it was a fantastic music shop. While I typically avoid chain stores, the…read morecustomer service and selection (especially for used gear) at Daddy's was phenomenal. In the past year or so, however, everything changed. If you order something from another store for pickup, they never contact you to let you know if it's in and they don't respond to emails. In-store service is even worse. I wanted to buy a pedal once and there were three people behind the counter and no one could be bothered to help me. I stood at the counter for 20 minutes along with another customer and we were just ignored. We both ended up just walking out. I'm pretty sure that the store is under new management, and whoever that is should be fired. Daddy's is not the store it once was and I avoid it whenever possible now.

I went in to trade a banjo for a guitar they had advertised in their catalog. They had the guitar,…read moreso a good start. When I went up to do the trade I found there were 2 people working, and a pretty big crowd waiting for service. I brought my instrument for a trade and was told it would take a few minutes. Over an hour later, after checking out and helping about 20 people that came in after me, they got back to me. They had the gaul to offer me $200, for an instrument that sells for $530 (plus $50 for a case). These people are crooks, don't waste your time, go to ebay or craigslist. While I was there they were duping some poor couple into buying a couple of low end seconds acoustics as well, saying how wonderful they sounded, and heaping a ton of extra stuff on them at the same time. If you shop there, do your research in advance, and don't bring in your used gear.

Wow. This place is insane, highly recommend if you want to go somewhere strange as hell and have a…read morefunny story. Pulling up to the place feels wrong. It is as if the parking lot is supposed to be empty, thats just how it should be. Coming to the door it's dark, the big display windows are nearly empty with what looks like trash, and you just get this sense which will be an overarching theme in this store. That feeling is emptiness. The windows are dark and when you open that door there is a clear isle going straight to the back of the store. On either side are the "items" in which you can peruse. The smell is what you sense first while your eyes are still adjusting to the dim light, it's something like a rotting sweat ridden couch or a nice spoiled chili. At the back we spotted what I think is the owner, and old man white a white beard hunched over some album. "You here to buy somethin' or just lookin' we reply we were just browsing. He goes back to reading and we feel increasingly uncomfortable. Behind the half-wall directly after entering is a hidden stacks of trash. A literal pile of trash on a couch. Here are flies coming out from it occasionally. We walk further in and the stores rotting carpets smells grow in intensity and there is about 15-20 total records on the wall. Some have water damage some are pristine. But the smell was getting too much for my friends and I. As we leave the store in quite a hurry I notice two large Tupperware RIGHT BY THE FRONT DOOR filled with some putrid liquid full of dead fruit flys and other insects. Walking into the parking lot I was more than happy that I went into that strange hole of a building and recommend anyone go and meet that store owner. They are open every day 11-6pm as clearly stated in the hand written note on the front door. I'm curious about how he supports himself and remains open every single day. Maybe this mysterious man came into a ridiculous amount of money and lives in an illusion that he runs some successful store. Either way it's a place that exists and I gotta give it that. Cheers

Very strange place. Looked closed but there were handwritten signs all over the door saying they…read morewere open. Inside it was very dark, smelled overwhelming musty and of dirty shoes. There were papers, boxes and instruments all over place. Things are marked waaaay up and they don't take returns. Avoid! Go to Advanced Music instead, much more professional, fairly priced!

Good selection and a knowledgeable staff…read more I came here to buy a bow for my new violin, which I bought elsewhere (Rutman's Violins in Boston). I was prepared mentally and fiscally to come away with a good-enough-for-now/crappy-ish bow for $80-100... But I came away with something much better (and twice the price) The very helpful staff person brought out 3 carbon fiber bows just above my price range and one hybrid carbon/wood bow that was $190. She gave me some really nice rosin to choose from to prep them (I like Melos) Two of the carbon bows felt wicked heavy and skittered and kalumped about. Voted off the island immediately. The third one felt more balanced and had a string, bright sound. It felt good in my hand and got along with my Evah Pirrazi strings, making my 100-year-old 3/4-sized* violin sound vibrant and big. The hybrid bow was much lighter, but it did not feel quite as comfortable as #3, and under my ear it sounded a bit wispy and sometimes almost scratchy -- but in a blind ear test, my husband/violin sugar daddy said it this was definitely the better bow. Hmm. I trust him. I really do. I mean, I exchanged life time vows with him and everything. But then, does his being mostly tone deaf undermine his entire musical credibility? I wasn't sure. So I called upon the good graces of our helpful staff person, playing some scales and arpeggios at the frog and tip; double stops; the aggressive opening of the Haydn concerto; and some sweeter; slower melodies. Like my husband, she also heard them "blind," and agreed with my husband that the more-expensive hybrid had the sweeter, more melodic, yet richer sound. Not as loud, no, but with a nicer depth. She told me take my time. So I tried to dust off the melodies I played 28 years ago (she even tried to find the music for some that I couldn't remember the name of!) In the end, I let my husband/sugar daddy choose. He chose wisely. Apparently, so have I :)

I visited Vermont Violins 3/20 to pick up a contract and to my surprise it went horribly wrong…read more Before I begin I believe and support small business and most importantly customer service. I have been visiting/supporting Vermont Violin for over 4 years and always dealt with a front desk person who were pleasant and accommodating to my needs (5 stars), however on this day I had a chance to meet the owner and she was not nice, actually unprofessional. The problem My wife visited Vermont Violins to return back our violin and accidently left our contract at the store, so I visited the store to grab the contract that was accidentally left by my wife. You would think it would be an easy thing.. was I wrong. Apparently, since we "don't have a contract" with the Vermont Violin e.g. purchased our latest violin from them we are not allowed to get a printed version of a contract we accidently left at the shop?? Even though we have a $500 credit. The outcome - She wasn't going to print a contract. - Despite my professional approach, the owner spoke to me very rudely - I was told to leave bluntly. I was shocked. Also, for the sake of conversation, we received an email that the store was opened however they requested a call before arriving due to COVID-19. Since I wasn't picking up a violin I was told to leave. Final thoughts I just can't excuse bad behaviour especially when it comes to our hard earn money. I understand if she might have been overwhelmed, but that does not excuse her response to me. Even a follow up call would have been appreciated to say "hey sorry with how everything happened and how can we help" Suggestions for violinist and things we learned: 1. The credit you have earned can only be used for a violin purchase not for accessories, we had to learn that the hard way. 2. Do your research online, there are much cheaper solutions. I gave a 2 star because their products and I know the front desk people are hard workers and have been amazing to our family and others, however on that day I was humiliated by the owner and didn't deserve that treatment.

I was looking to buy my grandaughter a keyboard for her birthday. I live in Virginia but wanted to…read morebuy local (to my son & daughter-in-law's house) and called this store. The staff was incredibly helpful, and put together a great package for me. They even loaned us a temporary stand until my son & family move into their new home. I am also a (preschool) music teacher and was very impressed with the selection of instruments and music books in the store. I highly recommend this store.

Great looking store, nice selection and friendly staff. We came in from out of town and just went…read morefor a peek...

I found that David the manager is very responsive to customer inquiries and issues…read more He gets answeres to you very quickly and is always ready to help. Great guy and highly reccomended. If you have had issues here before...please see David to resolve an issue. Thanks David....much appreciated!

If you have ever had to audition for a band, you will know what it is like to shop at this store. I…read morehave bought three guitars at other GC stores in other states and found them to be friendly, welcoming places. Not this store. I have purchased effects pedals, strings and a few other things here and each time felt that I had to pass an audition just to be allowed to buy something. As soon as you enter, the staff is checking you out. If you don't measure in some way that I can't figure out, you're not "in the band" and they seem to be eager for you to finish up and leave. I would give it one star, but they have an interesting collection of used electric guitars, if that's your thing, and you are cool enough to be allowed time to look at them. Not sure what you have to do to be cool enough to get to try one out though. I have lots of money and I am always looking for another guitar, but there are lots of other stores ...