Purchase date: 8-12-2022 Car was service by Nissan on the 4-12-25. Went out of warranty 2 months ago and the clutch broke honestly I would understand if it had 100k+ miles on the meter but 22391 miles and this is what happened. I Called them and they explained that the car will be picked up by the RAC because anyone who is serviced by them get free recovery so I called the RAC as instructed and the car wasn't even registered with them so they wouldn't pick it up. Spoke with the dealer and they want to charge me £160 a hour to find the problem was told that this could take a few hours and then charge me time and parts so the bill could easily rack up. Honestly worse customer service is have ever received. this is the second car I purchase from them and I would recommend you avoid them only interested in getting your money then will leave you high and dry. read more

Nope. Not for me. Well, this certainly is the place that you want to go if you would like to be ignored, but when in the market for a car you generally would like some info on the cars they have in stock. Or am I asking too much?? On asking for details of a particular model, I was met with, ummm...ahhh I'm not really too sure about that you would need to ask someone else (who never appeared) I think they looked at me with suspicion when I had the nerve to ask about mileage, and what the engine size was....phew it must have taxed the brains somewhat. A big showroom, and a huge selection of vehicles but the sales staff are as dumb as a post. read more

Shelbourne Motors sold me a car with the wrong miles with a discrepancy of 21,000 miles. They sold me a car stating there was 8,000 miles on it. The odometer was changed after 21,000 miles by a nissan dealer and was recorded in the log book, They didn't do a check and I noticed it after only 2 days. During the handover I enquired about servicing and the salesman took out the book and noticed the first service was carried out after 17,500 miles and scribbled out the 7 to make it 1,500 miles. The servicing was also not completed as the car needed a wiper blade and during the test drive I commented that the brakes were squealing and was told this would be fixed. They were still squealing. I was told they would rectify this and replace the car but after nearly 2 weeks the only car they offered had 38,000 miles on it. Minimal contact was made after I informed them about the discrepency unless I initiated it. When I went for a refund they took me into a side office and tried to convince me that keeping the car was in my best interest. I refused and they said the money would be in my account. I caught a train to belfast as they had left me with no car and no way to get to work, I was going to purchase a car from another dealer as I had no time to shop around, I sat most of the day waiting for my refund it was only when I phoned looking proof did the money finally show up in my account. THIS IS A BAD COMPANY THEY HAVE EVEN CLAIMED THAT THEY DID A ROUTINE CHECK AFTER SELLING ME THE CAR AND INFORMED ME ABOUT THE MILEAGE. I HAVE E-MAILS TO PROVE THIS IS SIMPLY NOT TRUE. I WISH I HAD NEVER STEPPED THROUGH THEIR DOORS AND SAVED MYSELF THE STRESS read more

Well this company bent over backwards to sell me a car sales pitch perfect but once car was purchased didn't want to know after haven't even had the car a year and it needs a new clutch service team are so rude. Was told before I got the car there was one year warranty yet when something goes wrong there's only 3 months very poor aftercare with customers seems as long as they get their money what do they care I def would be very careful going to this dealership they can talk the talk but don't follow through very disappointed and angry read more

Went to Shelbourne Motors Tuesday week ago with my mum who was looking to buy a Dacia Sandero Stepway. We saw a few online at Shelbourne and decided to pay them a visit, when we got there the Sales Advisor came straight over to ask if we gad anything in mind. We told him the requirements and he asked us to come over so he could check what was available. After about 10 mins he had a range of options including all the finance details. My mum settled on a lovely ex display model which had all the extras included but without the extra money to be paid and only 12 miles on the clock! Ashley Stevenson was the Salesman and he was very friendly, polite and explained everything in detail which was really good. The car was ready for pick up 2 days later and when we went to collect he went through all the things on the car in detail, excellant service and I wouldnt hesitate to recommend them if you're thinking of buying a car read more

What an experience, I have bought quite a few cars in my time but these guys really know how to look after you. From the moment we arrived we were treated brilliantly and the staff were so polite. The staff really knew what they were talking about and we were very happy with the deal we got. I would recommend this company to anyone I know. read more