After my recent phone conversations regarding a "mistake" by a "distracted" stylist, I wouldn't send anyone to this salon. The client, a family member, BEAT CANCER WITHOUT LOSING HER HAIR because her VERY LONG hair was so important to her. She went in with it below her waist. She trusted the stylist, who our entire family used for years. She didn't even look in the mirror (except at the front) upon being rushed out the door because the next client was already standing there talking to the stylist, which I consider very rude in my opinion anyway. Once home, she realized there was an additional 9 to 10" of hair gone above what she asked and went into severe panic attacks, which lasted over a week. I called several times before getting a response in which the stylist had an attitude with me. I was told the client should just get over it. When you refuse the type of chemo that causes hair loss because your hair is THAT IMPORTANT and you BEAT CANCER... you shouldn't lose your beloved hair to a distracted stylist, who doesn't offer ANYTHING, NOT EVEN A REFUND, after butchering your hair. I had already stopped going to this salon because there is another stylist who I got to use one time and discovered she was VERY talented and I wanted to switch to her but was told I couldn't. So, I hope the one with talent finds a better salon because she deserves 5 stars. The salon as a whole and the stylist who needs to retire if she can't cut hair without getting distracted, does not. read more