Always a great experience no matter which job you go to people are kind and helpful and they're willing to take time out of their busy days to show you what you're looking for in the right direction make suggestions it's just one of those stores that people really like their job. It's never very busy even around the holidays. I still get a little congested but not crazy busy. And they always have what you're looking for in stock in the way of food groceries if they don't, they'll give you a rain check. The best part about the Shaw was I was out of town. I had gone the night before to get ice cubes and stuff for a party I was going to and I've forgotten to buy my prime rib that was on sale so I called him back up that night and wasn't man just said just come right back in tomorrow, dear bring your receipt and will let you get the prime rib at the same price. You would've gotten it last night if you have remembered to put it in your car . So I thought that was very nice to accommodate me like that cause most places would not be that generous. Really nice group of people not a big Shaws more of an older model type shots but really hands-on and very kind. I was only traveling so when I get back up that way again, I will probably stop in in season one read more

Big thank you to the fucking idiot that just threw all my groceries into bags like a careless moron. I especially enjoyed the 2 bags of frozen peas that she split in half and then burying under other items. Turning my yogurt into an inedible sludge by throwing them in any which way she felt like. Thank you so much for wrecking my groceries. Get fucked, all of you read more

It's very disappointing when you make a special trip to the store to shop the for you deals and they are sold out of all of the big items on your list. Total waste of time read more

Don't EVER bother trying to place a pickup order with this store. Every single item was IN STOCK when I handed over my money via the internet. But lo and behold, I got only half of the stuff in my bags because they DO NOT SHOP when you have paid your money. They shop after the store has been bombarded with other customers. A website chat person told me to return and ask for fifteen dollars refunded because 'our website never works and it does not accept the promised code' so I did today and was told they would not give me that money due to so many things being out of stock, thus lowering my eligible total. what a joke. will NEVER shop there again. read more

A + Customer Service With a Smile and Ability Not only was our Cashier DANIELLE more than capable she was honest. Cash stuck together and we would have never known we paid too much. She did her job and with a smile made sure we completed our day with savings we would never have known. WELL DONE read more

Yeah. Check expiration dates, folks. After telling an employee on TWO SEPARATE DAYS (several days apart) about the SAME expired food, I've lost patience with this. Before I realized how bad this is, I got home with expired products (by several days to a week) - which they're good about exchanging or refunding, at least. But holy shit, whoever is managing the deli department (and their employees) needs a refresher course on the concept of best-before and sell-by, since apparently comprehension & compliance is low-to-none. To contrast, I found a case of expired creamer in the dairy department, let someone know, and they pulled it off the shelf right there and then, with a "thank you, sorry about that". As far as I know, the expired meat in the deli department is STILL ON THE SHELF. YES I AM YELLING, BECAUSE THIS IS APPALLINGLY STUPID BEHAVIOR FROM A GROCERY STORE. read more

On a recent trip to Shaw's, we were pleased to have AJ as the checkout person. He was kind and respectful to the woman in front of us and to us as well. He made shopping for groceries a pleasant experience. The young woman at the service center was also very pleasant. Keep up the great work, Shaw's! read more

Still happening. Corporate still treats you like a suspect. Too bad, the employees don't deserve this review, but food isn't supposed to smell "Mountain Fresh" read more

local store, local people, I shop the sales and stock up, minimal difference in pricing when you factor in time and gas to go elsewhere, still my go to store. Friendly, accommodating staff read more

Definitely the best supermarket in Springfield, but given that it's the ONLY one in Springfield, that's not saying much! and it's not as good as either Hannaford or Market Basket in nearby Claremont, NH. Product choices are often not as extensive as Hannaford. The store plays the game of overpricing products on the shelf, then charging less at the checkout, and telling the customer they've "saved" money. (Unfortunately I've encountered a number of people in the area that actually fall for this smoke-and-mirrors nonsense.) There is rarely enough checkouts open, and while they have 2 express checkouts, most of the time (even during the busiest periods), only one is open. And their slower, less trained cashiers are generally assigned to them. Parking is rather crowded in front of the store, but there's always plenty of parking in front of the Advanced Auto Parts and the Peebles right next door. UPDATE (As of 9/16/18): If you use a debit card for payment. Watch the screen carefully. If you want cash back, you may be tricked into making a charitable donation instead. The screen pops up right when you'd expect a cash back screen and is designed to look almost identical to it. Read before clicking. read more

You absolutely must check the expiration date on all products- even when a batch of expired (sometimes more than a year) items is pointed out, it remains on the shelf. Buyer beware! read more

I think the food and selection are better than other Shaws around. However, when using the women's restroom I noticed a big ceiling tile missing (6ft long by like 4 ft wide). I looked up into it and there were many places where people could be. There was wood looking scaffolding etc. I was appalled and left. I couldn't believe that they would be so negligent as to leave an area open in a women's bathroom where anyone could be up in. read more

Shaw's is overpriced which is why most locals go to Claremont NH to go to Market Basket. Since this Shaw's is the only supermarket in Springfield sometimes I am forced to go here in an emergency. With their current sales promotion, I went on 10-02-15 to take advantage of their "mix and Match" program (but 6 items in a certain category and get $3.00 back). Got the items and put them in a separate pile on the counter and informed the cashier these were for "mix and match". She rings them up and no refund appears. She calls over 2 other employees who can't figure out why the refund isn't ringing up and end up just giving me a credit on my bill. SO, my concerns are as follows: No one knew about the sale. No one knew how to fix the computer. No one attempted to find out how to fix the problem and the biggest issue is "how many folks came in for this sale and didn't realize the refund wasn't automatically credited and thereby losing out on the deal???????" The web site does not have a way to e-mail the manager so I wrote him a letter and am waiting a reply. read more

Don't know if it is all the Shaws stores but the Springfield store is this way. They some what faulse advertise. I have had on numerous occation this happening to me. They wwill have a sale and never have it on the shelf. Examples, this week pork sholders on sale $1.19 a lb, a sign at the meat counter but they didn' t have it and behind the sign different cut for 1.89 a lb, they said they didn't have the 1.19 stuff. This also happened to me before St patty day, The first day of a sale on corn beef. it wasnot put out only the more exspenive stuff was out behind the sales sign. Same thing with pork chops had to wait 20 minutes for them to wait on me and cut them. Simalar incedent with country style ribs. Usally shaws meats are way high and the butchers don't know how to even cut meat peoperley ( I know thsi because I have cut meat for 20 pluss years) Hopfully Someone a Shaws will get back to me on my concerns or staighten this store out, because I am sure this is not protacall. read more