My mom is here currently - in order to visit her I have to schedule my visits through their scatter…read morebrained activities director who seems to be more interested in grabbing a smoke than doing her job. This woman is not at all personable and I cringe when I have to call her to schedule a visit with my mom. She scheduled my last visit on a day they don't normally allow visitors and then turned her mistake around on me! My mom is in hospice, she doesn't have a lot of time left. She's been quarantined twice because of Covid exposures from THEIR employees and I'm not allowed to hug her when I see her. If you're looking for an assisted living - this isn't the place - do your loved one a favor, keep looking!!

The Ashford on Broad is the perfect place for most seniors that want to stay active and involved in…read morethe community. The community bus takes the residents shopping at least once a week. They also go out to hear music, see shows, eat lunch and take part in programs offered at the Whitehall Senior Center and Whitehall Parks and Rec. There are activities within the community like bingo, exercise and crafts to keep mom busy. When mom does not want to be involved she has a nice apartment with most of her favorite things for her home. She never has to eat alone and I like knowing that she is not just opening a can of soup and only eat that. The food is very good and a nice variety. At this point, my mother is not using the nursing services that are offered. I feel good knowing that when she does need help the staff will already know her and she will be comfortable with the friendly staff.

This place sucks to work for Tammy and Andrew suck they play favorites.They keep workers who…read moresexually harass other femal workers Logan starling sucks he does nothing but sit in his office all day and harass the staff

Our family would like to formally express our deepest gratitude to Life Enriching Communities at…read moreWesley Ridge, especially the Nursing & Rehabilitation Center at The Robert A. Barnes Center and the Wesley Ridge Hospice team, for the exceptional care provided to our father over the past two and a half years. Placing a loved one into a rehabilitation or nursing facility is never an easy decision. Watching that same loved one gradually decline--and eventually having to make the decision to transition to hospice care--is one of the most difficult journeys a family can walk. Throughout every stage of that journey, Wesley Ridge and The Barnes Center made an incredibly heavy burden easier to carry. I was present in the facility often, which allowed me to witness the care firsthand. I didn't just observe how the staff cared for my father while I was there--I also saw how they treated other residents throughout the building. The compassion, patience, and respect shown were consistent and genuine, regardless of who was watching. As my father's medical needs increased and his dementia progressed, the staff continuously adapted to meet him where he was--physically, emotionally, and personally. Medical testing, daily care, and moments of confusion were handled with professionalism, dignity, and grace. He was never treated as a task, but always as a person. When the time came to transition to hospice care, that change was handled seamlessly. The hospice team worked closely with the facility staff to provide meaningful end-of-life care, addressing not only his physical comfort, but also his emotional, social, and spiritual needs. The level of peace and comfort provided exceeded anything our family could have hoped for. We would also like to recognize the exceptional activities staff, who went above and beyond to bring joy, engagement, and purpose to my father's days. From volleyball, cards, trivia, pool, and cornhole to church services and faith-based activities, they made a genuine effort to keep him active, social, and smiling. Those moments of laughter and connection meant more than words can express and greatly enhanced his quality of life. I would also like to acknowledge the many staff members who are often behind the scenes but are absolutely essential--the dietary staff and cooks who took care in preparing his meals, and the housekeeping and laundry staff who ensured his clothing and personal items were always clean and cared for. Their attention mattered greatly and contributed to his dignity and comfort. What stood out most was the humanity shown every day--kindness, patience, reassurance, laughter, and genuine connection. We are sincerely grateful to all involved--nursing staff, aides, rehabilitation professionals, hospice caregivers, activities staff, dietary services, housekeeping, and support staff. Wesley Ridge and The Robert A. Barnes Center exemplify what compassionate long-term, rehabilitative, and end-of-life care should be.

They had my mom listed in poor condition for 3 days when we got her to the hospital she was already…read moreseptic and had to have two blood transfusions. Needless to say my mother died five days later if you care about your family member don't put them in this place!

This place almost starved my mother to death and she had a…read morefeeding tube. We dealt with multiple occasions of respiratory distress due to incompetent care. When we finally got her to the hospital she was also dehydrated, malnourished, and had multiple bruises in various stages of healing . If they weren't giving her tube feeding then they weren't giving her medication either which is what probably lead to increased stoke activity Please consider home health care.I wish I had. BTW I had to leave a star or I couldn't comment.

A beautiful warm and inviting environment. Filled with wonderful residents and staff. The staff…read morenever fail to ensure all needs are met and so helpful with any request. When I have been in, and activities are going on there seems to always be a full house and smiles. The meals are delicious and they have two cute restaurant style dining areas now "The Cats Meow" and "Partners Place" such a great idea to break up that daily reptation. They also have a general store with little goodies. They have genuinely thought out of the box on how to improve life for those how may not have the means to be able and leave the facility. Just an all-around caring environment.

The staff here truly do care. They will take care of your loved one like it is their grandma and…read moregrandpa.

This place literally saved my dads life! This is a…read morebeautiful community with caring compassionate and knowledgeable care givers! My dad arrived at Smiths Mill from his 3 week hospital stay incoherent, not able to feed himself, walk, talk and extremely agigtated. Smiths Mill nurses and physicians evaluated him, changed his medications and started intense rehab immediately. My dad is now a walking talking success story because of Smiths Mill. Smiths Mill is a loving community like no other. And trust me, my dad was at 3 others previous to Smiths Mill. They treat my dad like a king, which he says all the time. My dad is so happy living at the Smiths Mill. He will literally say he never wants to leave. The food is amazing! The staff is like family and has exceeded all of our expectations! I feel so relieved and happy knowing my dad is happy and content in a well cared for, safe loving environment! Thank You Smiths Mill!

My mother has Parkinson's that is accompanied with occasional delirium…read more She developed a UTI which increased the delirium and temporarily decreased her physical strength to walk and stand. We had spent five days in hospital prior to being discharged to this facility. Our Social Worker at the hospital was horrible. She gave us five choices of facilities. This was the only one with beds so we came here. I would not recommend this place for a patient that has advanced Parkinson's or even moderate Parkinson's, especially if they have delirium and they cannot stand for themselves Why? They did not have a sensor on the bed that alert support staff that their fall risk patient might try to stand up without supervision. Many rehab places do you have this monitoring,by the way, we've been in two of them so far Also, the ratio of support staff (meaning aids and nurses) is kinda high for the number of patients I witnessed. I'm not sure what they will quote but what my I saw and what my mother experienced. There were a lot of delays getting care simply because there wasn't enough bodies to provide the care what needed often there were long waits. They have physical therapy, occupational therapy, and I think speech therapy here I feel my mother regressed from the point. She was admitted to the point that she was discharged. She was there for 4 to 5 weeks. She also didn't enjoy it, which is unusual. She usually looks forward to her physical therapy as for some weird reason that she thinks she can beat Parkinson's. I do not feel that her medication was given to her within the proper timeframe that are a medication dictated. With Parkinson's it's very important to stay within a strict timeframe of dopamine otherwise it's ineffective and managing her delirium. There seem to be a lot of activities. My mother did not partake in many of them. She did enjoy bingo. They do have two dining rooms for the residents to dine in. all serviced by the same chef. chef does a wonderful job with the meal preparation for such a large number of residents I did not like the way my mother was discharged. I am power of attorney and they had her sign discharge papers without her POA present and just left me a voicemail. Discharge was abrupt. It didn't need to be. This place has lots of potential -so much. I just feel like it needs different administration and may be a bigger budget so that they can hire some more staff. They definitely need that.

The facility is beautiful but otherwise lacking in care and interest of the residents by staff and…read moremanagement. Food quality is poor and servings are extremely small. Don't base putting your mom or dad here based on looks only!! Very few activities and since Spectrum has taken over management it's all about what 'cuts' they can make! Very few activities and limited interaction which is not a good setting for our elderly parents.

The staff are very caring at Westerville Senior Living. The building is very clean and it's clear…read morethat they take pride in their community. The residents are involved and happy. The care team does a great job of communicating with residents and families. I would recommend WSL to anyone looking for their loved one.

I am a volunteer at McNaughten Pointe. I have had the opportunity to interact with a number of…read moreemployees and residents. I have been impressed with the professionalism and the genuine caring for the well being of the residents. If considering this facility I would recommend looking at their website to see what activities are provided.

Severely Understaffed - Lack of patient attention. Most of the employees at this facility are…read moregreat and try their best. It is unfortunate that this facility is ran so lean (UNDERSTAFFED) that the patient care quality is diminished and suffering. The workers try their best to provide the best care they can, but with their load of patients it is just not possible. My family member is not able to do anything for themselves, no talking, not much movement so it is really up to the facility to help rehab them. There have been various times when my family member sits in their soiled diaper for over an hour before being changed. They have had 3 infections since they got to the facility in two months. Just the other day I let an STNA know that our family member was soiled. I waited 30 minutes before saying something again to the staff to please come change them. That time I was told that they were finishing handing out snacks to the other patients before they were able to come change them. Now think about this sitting in your own pee and poop for over 30 minutes, and not able to do anything or tell anyone about it. All this happened while I was there, so think about what happens and how long our family member sits when we are not there. It was closer to one hour passed since my first initial request to change diapers before someone came in to check. Even when they were in there giving meds and vitals, they never once checked to see if they had a bowel movement or used the restroom. I would not recommend sending your loved one to this facility if they need rehab, and alot of attention. The staff just does not have the time to care for them. It is unfortunate with insurance companies we do not have the option to move our family member to a different facility. We were told by some staff that they don't actually rehab and do range of motions when they come check on the patients because of the time commitment it takes to do this and their overload of patients. This facility management should definitely look into hiring an agency for additional workers or adding additional staff so that patient care is not hindered. We are currently looking for other facilities that insurance will approve to get our family member out of here so that their rehabilitation is not delayed and they get the care and attention they need and deserve. The staff is doing the best they can, but management has to do better. This is not just a thing of right now, this facility has been like this for over 2 years per previous workers and previous patients families. Something has to change. Our family members deserve good quality and attentive care.

The employees here are amazing. They really care about all the residents. The building is great,…read morefood is great, and activities are awesome! Would recommend to anyone looking for senior living.

The staff truly care. It's heartwarming when visiting. Thank you for the continued compassion.read more