I've had a great experience working with Christi Leibleat Shanks Towing. She is very communicative and responds quickly to any of my homeowners' questions. I also appreciate the before photos included in every Shanks towing report I receive for my communities, it adds great transparency and professionalism. Highly recommend! read more

I have had to deal with Shanks on 3 different occasions And all three times, horrible service. They scam, unprofessional, does not work in a timely manner. One of my 3 times dealing with them, they left me in a parking lot for over 3 hours in the heat. They state you have to make an appointment to take care of your business but fail to get back to you after hours of me communicating with them. Most unprofessional group of people I have ever had an experience dealing with. DO NOT EVER CHOOSE SHANKS! But I can assure you at some point they will get you and gouge you, charge you a day of storage as soon as your vehicle arrive. read more

Horrible ! That's what their attitude and their towing is. And these were two women, one who drives the tow truck and other at the front desk window. They are angry, hateful and all the rest that comes with such a people. And then they damage badly what they tow away . And when told about it the woman , the tow truck driver says " I don't care" Basically fraudsters and liars with no decency. Some people call it Karma ! I say God's Wrath comes to this kind of evil one's. Accountability ! they don't believe in such things but then no one can escape from God holds you accountable. read more

First of all they left no phone number to call and find my car Second they charged extra 30 dollars less than 24 hours plus 6 more dollars These guys are thieves n God will judge they're not a business Bad phone ethics Predators Evil read more

Horrible experience for my friend. I rescued her when her car broke down in the middle of the road. AAA took too long so the police called for towing. Shanks drove off with my friend's car while she was trying to get payment figured out, impounded it, and then tried to come up with every fee imaginable for her to get her car back. $50 to try to jump it, $90 to tow it across the street to Toyota, $125 less mileage fee... they have a horrible reputation for a reason. Meanwhile and her 2 yr old child are stranded trying to figure out how to pay for all this on a 90° day. Shanks ended up keeping it half the day because they wouldn't release it then charging extra because of that... in total around $260 for theft. Insane this business is still allowed to operate. read more

Shanks towing is a shady company they damaged my trailer over a month ago. I have reached out for the last month with no response in return. I've asked for their insurance information and I am about to sue them and go after their fucking license. They are doing illegal shit they refuse to pay me for the damage they did. read more

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It should be a ZERO, Predator and towed car even when it was parked for 503 Sophia St which is their address. Towed 5 of us at Brock's while there for a birthday party. Transmission damage to. 2024 car with less than 14,000 miles due to improper tow. Handicap permit clearly shown. read more

Predatory. I was parked on Christmas Eve at Brocks in a reserved spot dor an office that was not open. Was towed with 20 minutes of being there. I have parked there many times on weekends and after hours when the bus essentially was closes. According to them, the office personnel called. Nope, the have a car running around looking for action. BS company. Should be illegal. Zero stars. read more

Crappy service crappy yards , would never recommend using this service. The employees are rude and yards look terrible.

This bastard in cohorts with James Wright and his employee Amanda sold her a mini van they swore worked. I had to buy a battery to get her sisters and was rushed to sign the papers because it was snow and a Saturday. When I got the ice off the truck the windshield was broken in several places. As I backed out I thought I was spinning but the truck had issues. I took it for inspection and it was a turn signal and the windshield that failed. James drive it for me. The dealership said it had a bunch of codes. James tried to the dealership messed it up. NO WAY! I drove to Advance Auto and it was a transmission oil control sensor. They gained to make good on their promise to replace the car or things my money. A week later while driving to the shop to get the repair the car died. Chris Shanks picked it up. A week later they still gave me no money! another car choice so I drive the truck until they found me one. A week later they stopped answering my calls and blocked me. Then they proceeded to buy the car for another$500. Then when I failed to accept that, they told me the car was being taken because I abandoned it. Trashiest people in the world! Trash! Progressive insurance was taking them up court for the same thing. Stole someone's car and wouldn't answer the phone. read more

People are straight theives.... they opened my work truck and moved my air freshener infront of my park permit. Lady answers the phone and tells me I didn't have a visitors parking pass, which my apartment complex doesn't have. Then leaves and says my air freshners are in front of the permit........ I can see where they opened my car door....... They need to be closed down. read more

Shanks Towing - Towing Near Me - Fredericksburg, Virginia

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Rude, bad customer service, money hoarding scumbags. They won't even listen to you, hung up on me, towed a car that was legally parked and charged me 200$ for it. Was going to sue them but hopefully this review will do justice. If not might actually sue. read more

If I could give a zero star I would this company is predatory they towed my car that had been parked in the same spot for years they also assault there own customers they don't know if yet but there screwed but to anyone who deals with them they are the definition of scammers read more

Absolute joke of a company, receptionist is argumentative. My car got towed and its undriveable. I can't push my car out and I cant put the part in to ensure I get out the lot safely. ( receptionist relayed, how do you expect me to get my car then?) No empathy, absolute joke of a business, management comes and goes. No wonder they have women only staff, they are scared of confrontation for the scammers they are. Tow was $300, kept insisting i 'waited' to get the car and kept upping the price then said it was my fault i didnt get it earlier. I cussed management and receptionist out, they sat down and/or walked away. Have a drive thru window to prevent harm done because they KNOW they are scammers and someone will gladly drag them by the singed and fried hair they got. Cannot stand to be confronted or called out on their bullshit. Maybe if yall ran the company LEGALLY and LIKE YOU SHOULD, then y'all wouldn't have to worry about endless putrid reviews. read more

To shank (verb): slash or stab (someone), especially with a makeshift knife. This business definitely lives up to the dictionary definition. My car was illegally towed from a marked "visitor" parking space at a townhouse complex in Fredericksberg, Virginia. I was visiting family from out of state, where my brother died the day my car was sniped. I tried to explain the situation to these people, but they did not show one ounce of empathy. The "manager" asked me how he was going to make money if he helped me. What a disgusting example of a supposed human being. I hope whoever plans to sue these people (from the other reviews) does so. I hope the judge shows as much empathy to this revolting company as they have shown me during one of the most vulnerable periods of my life. read more

A bunch of money hungry thieves. My vehicle is always targeted while they're 6 to 10 other vehicles without inspection stickers, flat tires etc. The amount of times they have towed it is crazy I've had a few things go missing from my vehicle. My vehicle was towed in gear and with my parking brake up and the funny part is I take a essential part and a sought after part out of my car and they start to ask questions on why I do that. One last funny thing is my friends mom use to work there and there's been a few people who tow older vehicles to take parts off of them according to her they're 2 lawsuits away till they're bankrupt so bye bye shanks I'll be coming in strong with all the proof and hidden cameras I had in my vehicle lol. read more

These Scum bag pieces of shit stole my car right in my neighborhood at 3:00 am said I didn't have a parking pass when I did. I called them out on there bullshit and they laughed in my face. Other residents in my neighborhood have also complained about their predatory towing practices and rude customer service. About a month later, I saw them in my neighborhood as I was pulling in. I told them that what they are doing is illegal and that they are common thieves. The driver laughed at me as I was about to park my car. He backs his tow truck into the hood of my car and lifts me in the air while I am in the car with the engine running. Mind you, this is my neighborhood, my car has good tags, good inspection, and a parking pass. I am yelling out my window for him to put my car down. I finally get out and bang on his door. I ask him what he thinks he's doing. He then lies and says I am double-parked. I called the police as well as my insurance company. Finally, I give up, he takes my car, and I call and follow him to their tow yard in an Uber. I got there, went around back where a few of their employees were, and told them that their driver hit my car with his tow truck and stole my car while I was in it. They became aggressive. They surrounded me and I became pissed and said I want my car now at that point one of the Shanks employees punched me in my eye which I have on video. The cops showed up and told me that my car being towed was a civil issue, even though it was straight up theft, and if I wanted to press charges, I would have to speak to the magistrate's office. Are you kidding me? My car was stolen in my neighborhood with me in it, and I was assaulted by a Shanks tow truck driver, and not one thing was done about it. I still had to pay $180 to get my car back. read more

Seedy business practices where they don't show you their face or any reasoning as to why you were towed in the first place. Want to get rich? Just own a towing company and charge struggling people $185.00. In cash. What a joke. read more

I'm a manager at papa John's and I was there late night. My driver was on a delivery and came back CRYING! I was like hey what's wrong! She said SHANKS TOWING almost towed MY CAR! Later that night I left two of my other employees car were towed as well! The value of shanks is THE WORSE! Idk how they even still have their jobs if everyone is giving them bad reviews. My driver has autism SHE WAS IN A PANIC ATTACK! Cause of they did! read more

Already started the process for my lawsuit but today just added more icing on the cake. I went to my mom's residence and there was someone parked in her parking space I got Out to knock on the door to ask them to move so I can park by the time I got to their door. I turned behind me and they tell me that Shanks is picking up my car, I'm still outside less than a foot Away from my vehicle. My hazard lights were on because the neighbors were about to pull out so I can park my car as he's hooking my car I start knocking on the car before he drives away telling him I'm right here I know he saw me , he proceeds to speed through the neighborhood like a maniac to hurry and get my car had cars in front of him pull over because he's just flying through stop signs then he goes and takes my car to giants shopping center where I follow him and tell him, sir I know you saw me back there my hazards were on he tell me he's not arguing with me and drives my car all the way to Shanks I proceeded to follow him the whole way to Shanks while my hazard lights were on . They don't release my car because he said I was double parked and I wasn't even parked yet. He claimed he didn't see Me I asked for that gentleman's name She wouldn't tell me told me the manager will be in at 9am. I called the Stafford county police, but they told me this is a civil case and I would have to take it to court after I pay to get my car out. I'm really disappointed in the officers because I proceeded to tell them that he sped through the neighborhood with my vehicle just trying to avoid me nearly hit other vehicles, but we do have neighbors door cams, and people who were outside recording and I did let the lady know to get my car out, but I will be seeing them in court and I will be pressing charges against that gentleman who nearly hit me and my little brother just trying to take my vehicle, knowing we were outside with it. read more

Disrespectful. quite accurate to their name. Shank. like being prison stabbed. $180 to be towed from a visitors space that I'm at 6 days a week with a pass. then argumentative about cost saying "it's cheaper elsewhere" as if that even fkn matters lol. straight evil. no business on google to avoid further harsh reviews. I hope they go under. karmas not kind read more

I've had my car towed and my visitors have had their cars towed. I've asked two people about the visitor parking rules and I was told that visitors can park with the pass 3 times a week. So I ask when the "week" starts. "I can't tell you that." is what I was told after asking. So you can tell me my visitors can park 3 times a week but not tell me when the week starts? How does that work? What's the point of even saying visitors can park 3 times a week when you won't say when the week starts? Oh right, they just want to tow our cars! They're money hungry and will do anything to tow your car and take your money. These people are disgusting read more

My car was towed this past Saturday by Shank's towing in Fredericksburg, VA and I'll admit, there was a sign warning me. My beef is with the rude customer service, lack of signage at the impound lot and confusing signage on the door (PLUS when you google this establishment, the address is totally different from the address that the rude employee gave me). I'm already upset that my car was towed, so having to locate this place was tricky (no sign and the number was on the mailbox, but not anywhere near the road and visible). I finally knocked on the window near the door that was locked and the shade went up and there was this "lovely" lady (insert sarcasm). You would think HER car had been towed with her bad attitude (I was perfectly cordial and accepted my fate, since it was my fault for taking the risk of parking there)!! PS - I don't live in California, not sure why yelp thinks I do, lol! read more

Definitely get paid to steal from people. Rude customer service. They have no empathy. I understand tow truck companies do a job but they just get anyone and everyone. Any one in stafford watch your cars cause they will be quick to get money from you. read more

Absolute scam of a "company". Will make fake reasons to tow your vehicle and then try to harass or intimidate you when you call them on their BS. read more

Their website claims "our staff is polite and courteous." ABSOLUTE LIE. My wife and I were standing next to our car, getting ready to leave after visiting a family member, and the tow truck driver backed up his hook at high speed up to my car and tried to take it.... AS WE WERE STANDING NEXT TO IT. The driver was not at all polite, courteous, or professional. He even claimed that he owned the road and he had every right to take our car. My wife is 7 months pregnant and she or the baby does not need that kind of stress. As we were leaving the premises, two of their trucks purposely blocked our way so we couldn't get out. Professional bullies are what they are. No thanks, Shanks. read more

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Worst towing company ever! Vanessa who works in the office is completely disrespectful, rude and ill mannered. They illegally towed my sons car (video proof from a neighbors ring camera) they lied and said he was double parked which he wasn't. Then called the cops on us saying we were 1. Trespassing, 2. & that 3 black people were causing ruckus and she felt threatened. Smh! Then they sent out 6 cops. 2 of the 6 were verbally aggressive. Vanessa then tried to jump in her truck and leave stating she had another appointment and the deputy made her ass go back inside and wrap up this fraudulent transaction. We will see y'all in court. The neighbors videos prove everything we stated! read more

They are complete towing sharks, they tow my vehicle from my apartment center while having a visitors pass in it all the time !!! the lady who runs the payment center has a stick up her ass 24/7 like I asked to have my shit towed and nobody does anything about it read more

Old white lady came through saw my car and was ready to load it up im glad I heard her truck through my window I ran to go get in my car lol no watched her leave looking crazy lol u won't get my car today maybe next time lol read more

I was visiting friends in Fredericksburg, va And park behind the giant by their home . there were no posted towimg notifications or trespassing signs on the property and luckily I checked on it. I had a notice of vehicle abandonment on my truck door stating if I did not remove it by 245 pm the following day it would be towed. read more

0 stars. They towed my car from MY OWN PARKING SPOT. Completely unprofessional rude woman at the desk. Their towing practices are predatory to say the least. The old woman at the front desk informed me I dont know what predatory means and I should look it up, I double checked Karen and yes your practices are predatory, your entire business is filled with low life's, and you are an uneducated twat. read more

This is the absolute WORST place of towing business. Towed our vehicles 4 times from in front of my home. Three times with a parking pass on a car parked daily. They have moved cars from in front of parking spaces and moved them 1:30-4:30 in the morning. Also towed a handicap vehicle when there are no handicapped parking spaces available. Illegal towing over HH in Stafford this will be reported to the BBB, Also the HOA, we are getting a attorney for disabled rights on this as well. Don't give these people any of your business. read more

On 1/25/20 about 11:20pm my car was towed and yes it was my fault because i was parked where I should've been but they towed my car without the flatbed and my car is AWD and we tried to tell him that but he wouldn't listen he kelp yelling that hes 20 yrs strong meaning he knows what hes doing so we called the police just to have a police report on file just in case there is damage to my car because of improper towing i have probable cause to sue come to find out he not only towed it without a flatbed but also he didn't have my back wheels strap in so the police gave him a citation and now he has to pay a ticket and go to court isnt GOD good he was so in a hurry to take my car he didn't do his job properly and got fined I paid the towing fee now i have my car back I guess the jokes on him this is one car he should have just left alone read more

So my car was towed out of my assigned space (paid for) space. Offered proof in the form of security camera footage that the car was in my assigned space and they had made a mistake... they refused to look at the security footage at all. Told me it could be faked. When i asked why their person was taking a picture of my driver license i was told for their copy. I asked if they delete it from the employee PERSONAL cell phone and they became offended and said it is not my business. I had to pay $135 to get my car in cash. Because if i wanted to pay in debit or credit card i needed my registration (located in my car) that they wouldn't let me get out. However, if I pay cash they do not need my registration at all. That is kind of funny to me. The lady was very rude and offended that I asked any questions. So, i will never use these guys if my car breaks down. I would go with a better tow company. Where maybe my photo ID isnt on someone's personal phone. read more

This company is ran by people who don't value customer service. Getting your car towed is stressful in itself, dealing with a secretary with a terrible attitude makes it even more stressful. Must be family owned because from other reviews the same trash attitude has been presented to other customers and there is obviously no consequences. read more

I mean, do I even need to? Look at their ridiculous operation.... their building is barely standing.... I've driven trucks for 16 years and I was embarrassed to have to speak to these folks. They don't provide any real service and are taking full advantage of the new law that lets them overcharge victims. And they mostly operate from 5pm to 8 am? Yeah, wonder why... a horrible business... I will definitely only use Waggies for any towing needs.... and I will make it my mission to let everyone from Alexandria to Richmond how worthless this company is. read more

Biggest scam in the Stafford/Fredericksburg area.. they will illegally tow your vehicle These guys are under investigation for towing vehicles illegally claiming they are parked in "towing zones". They are crooks. Report them so they are stopped from stealing from the local community. The city is aware of the fraud and has promised to take action. read more

To be honest, I wouldn't even rate this piece of trash towing company a star. They are the WORST. If you have ever had the pleasure to drive past this shit hole you would know that they don't care about what their outside surroundings look like. My car is currently sitting in their parking lot and I came to get it. I called because I was standing outside waiting for service. A woman answered and I asked where she was, she said "Oh... I am at another location I'll be there soon." But earlier I called them and they claimed that they don't close. I really DO NOT recommend calling these assholes for anything. To all that live in Cobblestone Square Apartments, if your car gets towed, expect this service. read more

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VERY VERY UNPROFESSIONAL I was visiting family when my car was towed for not having a visitors pass in an area that didn't need one. Called to get my car and told her we were on the way, got there to confirm it was the right place for her to say "Oh I forgot to tell you, you need an appointment because I'm not there". I stated that I needed my car I had to leave and go to work she said she would be there with in 20-25 mins depending on traffic. Get there she isn't there call back and she says she came and no one was there so she left. She was VERY rude and stated that she wouldn't be back until 12, it as 10:45. We get there by 12 she pulls up taking her sweet time. My aunt is there telling her that she was rude and the lady is ready to fight her exact words were I wore jeans today for a reason. The funny part is I wasn't even mad my car got towed. I was mad at the simple fact I was inconvenienced. You towed my car, inconvenienced me by having me come there 3 times within 4 hours and I still had to pay 185 to get my car. Lol Not once did she apologize for leaving or not being there. THE WORST ! read more

THIS COMPANY IS PREDATORY. They go around and randomly tow people out of visitor parking spaces (there were 25 empty spaces next to it by the way). Then when we go to get the car they are late to show up to the spot where they put it, and din't have change for cash. This place should be put out of business very unprofessional. Get a fucking life and a better job maybe something you can be proud of instead of towing people cars late at night, this should be illegal. read more