In 2015, Chad's A/C installed 2 units (a Mitsubishi mini split and a regular unit) in our new…read moreconstruction home. Upon installation of the regular unit, it was installed incorrectly and caused a leak. This leak caused the entire den ceiling to have to be replaced prior to our initial move-in. After this, the company realized the mini split was installed incorrectly and needed the entire exterior wall removed in order to connect to the outside unit. Chad's A/C delayed returning to finish the HVAC system. This stalled our construction for thirty days while we repetitively reached out to Chad's in order to get them to return to finish the job. Once they finally returned, they had terrible attitudes as if it was our fault the units were installed incorrectly originally. We were invoiced for the repairs via mail. We contacted Chad's numerous times asking for Chad to call us in order to discuss the house repairs they had caused. He refused to call me back over a span of four weeks. After all this time, Chad finally texted and stated that he was not going to pay for the repairs to our home since he claimed that the damage to our home fell under typical construction costs. Furthermore, he stated that if we deducted the amount for the repairs that he would not warranty our air conditioner even though a ten year warranty was discussed within the original quote. Finally, we were able to reach out to Dana Whiswall who came to my business to discuss the damages. We went over everything that had taken place and she agreed that the damage costs did not fall under typical construction costs and deducted this amount from the bill. We wrote her a check for the remaining amount and believed that these issues were resolved. Since 2015, every year, if not more than once a year, the mini split required service calls. Chad's A/C requires a $79.95 service fee that has to be paid prior to schedule of service. We paid this every time in order to get our unit serviced regardless of the fact that this was a new unit in a new construction home that was recently installed. In 2022, we called to schedule a service call. Once Doug Moncrief, the repairman, arrived he stated that there was nothing they can do to fix the issues and the seven year old unit needed to be completely replaced. We reached out for a second opinion from Myer's A/C who agreed that the unit was in such disrepair that it did need to be replaced. They quoted $6800 for the job. We began to contact Chad's A/C again in order to use our warranty and replace the unit. We originally spoke to Mary in Chad's office who said that the unit would be replaced. After this, contact from Chad's A/C was abysmal. We called, texted, and reached out on Facebook Messenger numerous times. Mary would either not return our phone calls, or she would call to state "I said I would call. I have no information. This is your call" and hang up. Chad finally sent a message on Facebook stating that he would not be replacing the unit as he had only warrantied our units for 5 years since we deducted the repair costs. We, then, sent a certified letter to Chad's with no response. At this point, we realized our hand were tied. We realized that we had made a grave error. Upon giving Dana the check, she never gave us our warranty certificate. There is nothing we can do at this point besides warn others against this scamming, untrustworthy, unprofessional company. We are now using Myer's A/C for the replacement and having to pay out of pocket $7K since we have no documentation the warranty ever existed.

With the temperatures rising and people needing Freon added to their units, I thought it might be…read morehelpful to post my experience for others that might need an HVAC technician. I have an older unit (12 years) that was low on Freon. It is an R22 system- for those of you unfamiliar, R22 has been phased out and the R22 liquid refrigerant is quite expensive compared to the newer freon. I called Chad's A/C direct and asked them what they would charge to fill up my unit with R22 freon. They told me their price for R22 was $98/ pound + a $75 service call fee. That seemed on the higher end so I called a church friend who's an HVAC tech. He said that R22 ranges from $50 - $100 / lb. The wholesale cost (what Chad's is paying) is about $20/lb. He also recommended asking them if they carry an R-22 alternative like R407c or R421A as they are less than $10/lb wholesale and most HVAC companies will only charge $20-$50 / lb for it. I called Chad's back and asked them what their R-22 alternative price was and they started stammering and backpedaling...they put me on hold then finally got a manager on the phone who told me they don't use R22 at all- all they use is the R421 cheaper knockoff and they still charge $98/lb for it! When I confronted them that it was dishonest to pass off a cheaper alternative for the real thing and have the audacity to charge full price for it, the manager apologized and then blamed the mistake on a "new employee" Regardless if it was an honest mistake or not, charging $98 / lb for a knockoff R22 freon is highway robbery. I called 5 other companies and got drastically lower pricing which I will list below. When I told them I knew that their wholesale price was under $10/lb they got super defensive and sarcastic saying, "Well if you know where to get it at that price, please let us know." So I called 2 supply houses in Montgomery and confirmed that you can in fact get R421a for less than $10/lb. (Feel free to google R421a or R407c to confirm this) Below are 5 HVAC techs I called & got pricing from that will save you $100s: 1. Robert Wood (334) 531-2580 - Call for pricing, but he's the cheapest 2. Quality Heating & Air (334) 277-7778 - R22- $50/lb. - R407c $23/ lb. 3. Grady Air (334) 850-2472 - R22: $75/lb. - R407c: $65/lb. 4. Pinson Air Conditioning & Heating (334) 567-2347 - R22: $50/lb. 5. Zach Reese (334) 430-1299 - R22: $65/lb. Bottom Line: Avoid Chad's unless you want to get ripped off

My gas stove stopped working all of a sudden. Spire came out said it is not the supply. Had some…read morecheck my stove not issues. Called Hank's Plumbing on Sunday expected the voicemail but got a person. Couldn't get a guy out until Tuesday at noon. He did some troubleshooting in the house and outside. Asked if it was okay to dig before he got the shovel. Didn't want to mess up my grass. Called for help. The 3 men dug up the about 20 feet across. Ran compressed air through to find the leak. I kept adding up the hours and manpower but it was much less than expected for digging up the yard. I highly recommend.

I reached out to them in the morning to request service and they needed to come out the next day…read morebecause my location was halfway between Montgomery and Troy, which makes sense as it wasn't an emergency. The service team was actually a couple of hours earlier than expected which was wonderful. They did call 30 min before arriving to make sure it was ok which I appreciated. The problem with the leaky sink was identified quickly and the team explained the work necessary to repair it. They also pointed out a cheap fix for a minor problem with the end of the faucet that I hadn't even noticed and I was grateful for that. They emailed me a link to the invoice detailing out the work completed. Using my credit card did incur a small additional fee, but I'm seeing a lot more of that lately and I understand the need to pass these small costs on to customers for the convenience. I didn't have any checks with me so I didn't have a choice about the method of payment. First time using them but it won't be the last! Highly recommend.

Kameron replaced a tub drain for us after coming out to determine what we needed. The job did not…read morehave any complications and the cost came in in the estimate. Another quality repair by Caldwell.

Great communication, hard working at a fair price. I contracted with Caldwell and Son's to have a…read morenatural gas line installation completed. The Men that performed the installation were polite, hard working and courteous. They did journeyman work for me and cleaned up the job site before they left. This company only hires honest people. I highly recommend them.

I called on a Saturday afternoon regarding power over usage which might have been caused by my air…read morecondition unit. Nick inspected the outside unit and then did an internal inspection. He found and fixed the problem of a heating strip. He was prompt, courteous, and professional at all times. I appreciate the service that he gave and hope that the over usage of power is corrected. Sandra L

Luquire does all of our plumbing and air condition and they are always so reliable, dependable and…read morereasonably price!

Learn how to drive. You were speeding and cutting people off in rush hour traffic. Not a good look…read morein a company vehicle.

If you want quality service, in every aspect, this is the company you should use. They show up when…read morescheduled, complete the work in a timely fashion and clean up afterwards while being courteous and professional throughout their time on site. Harrison also offers great prices and a nice selection of equipment, if needed. Conversations are informative and pleasant and the company is very responsive to requests. The best company I've worked with in this field.

The staff at JC Electric were very friendly and helpful. The service was very professional, and I…read morehighly recommend them to anyone that needs electrical services.

I highly recommend to anyone looking for a pleasant experience with an electrical company to call…read moreJC Electric. I have called on some other electrical companies before and was disappointed with the initial call, the pricing,the service itself...for example sending out an inexperienced technician by himself before he was ready, no eye contact, no good explanations of job process, just wham bam thank you mam attitude and out the door. Calling JC Electric was the best call I could have made, it was the difference between night and day! I am an older woman who lives alone and I was anxious having a strange man in the house. When they knocked on my door, the first thing I saw was good eye contact, a smile, followed by a greeting, an introduction and a firm hand shake. That little bit of extra effort goes a long way at putting you at ease. Every step of the process was professional starting from the initial contact with a very pleasant receptionist, to the extremely quick turn around time, to job completion.I was very impressed with the excellent customer service of all the team members working together efficiently like a finely tuned machine. JC Electric is an amazing company that has everything going for them, excellent customer rapport, efficient and timely service calls and very reasonable pricing. I must say the entire team went above and beyond to meet my needs in a friendly and pleasant manner. I couldn't be a happier customer!!! I will definitely be calling on JC Electric for my next project.

Quick to return my call and worked with me to find a mutually agreeable time. Angel Plumbing…read moreshowed up when they said they would. They replaced a leaking tub spout promptly and cleaned up before they left. Will use again if I need a plumber .