1-Star Review Extremely Unprofessional Experience I initially thought Shane Baker Photography was going to be a great choice. He seemed talented and professional at first, but everything changed the moment I paid. He couldn't even shoot at his usual location and I went out of my way to accommodate by offering my own pool so the session could still happen. But the real problems started after the shoot. He completely failed to deliver on what was promised in our agreement no edited photos, no photo book, nothing. Every message, every email, every attempt to reach him has been ignored. This level of unprofessionalism is absolutely unacceptable. When a client pays for a service, they should receive exactly what was agreed upon, not excuses, silence, and unfinished work. I gave patience, flexibility, and respect throughout this process, and none of that was returned. I would not recommend Shane Baker Photography to anyone. Save yourself the stress, the disappointment, and the wasted money. read more

Shane is a smooth talker, but when it comes to time to deliver your photos, he takes forever to edit them and get them to you in a timely manner. I highly recommend you go somewhere else. read more

People may want to do some research on Shane Baker, before hiring him or giving him any money. Had a horrible experience with him. He took half the money down, and he took like 2 months to get our images, after constantly emailing and calling him. Just seems disorganized. Cost us a lot of Business and just an overall hassle to deal with. read more

I gave this Photographer a Deposit for my photo session, and he never followed through on anything he promised. So, after 2 months, I finally gave up. Save your self the trouble and use someone else. read more

I own an interior design firm and have hired Shane many times to take photos of my projects over the years. The edited photos have always been great and returned to me within a week or two, until a few months ago. I hired him for a photoshoot at the end of March 2024. It took him about a month to edit the photos and he only returned half of them finished. My Operations Director emailed him numerous times reminding him we were still expecting photos. Since I had never had issues with him before this, I scheduled him to photograph another project at the end of April. We had the same issue. It took a month and a half to receive only a portion of my edited photos. Almost 40 images were missing and nearly 20 images needed more editing. My Operations Director and I made Shane and his assistant aware of this but still have not received all of our images. They both assured us he was working on the photos and we would receive them. Even though we were still missing edited photos from 2 projects, I gave Shane the benefit of the doubt and hired him for a photo shoot in mid-June. We spoke at the shoot about everything and I expressed my disappointment in his service and communication. He apologized and assured me he would communicate if there were delays and that he was almost finished editing the photos he owed me. I asked for 2 images to be edited from the June photo shoot and given to us within a couple of days, which he promised to do. He also promised he would give us the rest of the edited photos from that project within 2 weeks. He did send us the 2 images in the timeframe he promised. After receiving the 2 edited photos, we had a few minor notes. That's when all communication from Shane completely stopped. We still have over 50 photos that require editing between the 3 photo shoots, mind you, Shane requires payment in full before each photoshoot so I have already paid for his service and the finished product. We have sent countless emails, and texts, and left many voicemails. The only correspondence we've received is from Shane's assistant, always promising that we'd hear from Shane or receive our edited photos by a certain date, only for the promise to be broken. We have been told Shane is going through health issues and a slew of other excuses, which we completely have sympathy for. There comes to a point in which the frustration of broken promises, lack of communication, and having to rearrange marketing efforts because we don't have the necessary photos, that we are at our breaking point. At the end of August, after months of chasing Shane and his assistant for the remaining edited photos without receiving them, I asked for a refund for all 3 photoshoots. I told both of them that I didn't trust that I would ever receive the edited photos and instead of giving them to me, I just wanted a refund. His assistant told me she would talk to Shane and let me know when they would refund me. I have yet to receive a refund, after reaching out to both of them numerous times about it. And, I still have not received a call, text, or email from Shane this entire time. As a business owner myself, I would NEVER not contact a disgruntled customer to attempt to resolve the issue and believe his behavior is completely unacceptable. I have no faith that I will receive the edited photos or my money back. I have never written a bad review for anyone, and am EXTREMELY discouraged, saddened, and disappointed in Shane and this situation. If I could give 0 stars, I would. read more

One of the most important characteristics, that will either be your wings to success or a weight that will follow you, is your level of professional integrity. Please note: this is the last thing I ever wanted to have to post about someone (especially someone I considered a friend) and it really sucks that it has to come to this but I hope that by being transparent, others can learn from this situation and my experience. I had hired Shane Baker's company back in May to do work for one of my businesses. They screwed up several times due to poor leadership and direction. NOTE: Their mistakes created a negative impact on my business and loss of revenue that I am still trying to repair. During this time, Shane's business partner/manager suddenly quit working for Shane as well. With no leadership and multiple mishaps it was clear they were not capable or have the competence available to follow through with what I had hired them to do. Like the review below, Shane 'pointed the reasons downstream on to others' and also promised to refund my company's money. When the refund was not received, I notified Shane and he would again promise to "get it taken care of 'this' week". Shane has made this promise to me directly a half dozen-ish times over the past 4 months and he still has not refunded the money back to my company. The holidays have come and gone and I have again reached out to Shane directly - email, text, Facebook.... The nice thing about Facebook is you know when your messages are read. I do know for a fact he has seen my requests for a response and a refund. I received neither. Shame's total lack of any response creates the impression that he never intended to honor his word in the first place to refund the money owed and is now avoiding all communications. Again, it sucks to have to share this. I had at one time considered Shane a friend but if you treat your friends like this, how do you treat clients/customers? There is that saying: How you behave in one area of your life, will show up in all areas of your life. Reputation and integrity is everything in business. Avoid something... and one way or another, it will catch up to you in many more ways that just one. read more

Sadly one of the worst modeling experiences I've had in a long time with Svetik Sambell and Shane Baker. Models were extremely uninformed (most not even aware there was a runway show) they were unable to find a dress that fit me despite me having sent my measurements in twice (once to Shane and once to the designer), once I got there, told me my heels were not high enough even after I had sent in photos of them prior and Shane left before taking photos of all the models as had been promised in the job description. Needless to say I WILL NOT be working with either ever again. read more

I was very unsure of whether or not I should get professional pictures taken. WOW!!! Shane was amazing and the photos have helped me put forth a much more professional image than I though possible. I changed my profile pic on Facebook today and have received over 100 likes on the new pic already. Worth every penny and so much more!! read more

Shane took personal attention to the issue and issued a full refund. There was an employee that wasn't passing on my communications to him and once Shane discovered the employee was doing this, he separated from the employee and called me immediately. He empathized with my situation and didn't make any excuses. He owned the issue, made it a top priority and I definitely respect his commitment to getting it resolved. read more

Working with Shane Baker Studios is such a pleasure. The owner, Shane, is not only a great photographer, but a great person. You really feel like it's a collaboration when you work with him. His level of creativity and energy is boundless. I would recommend him as a photographer for anything from portraits, to weddings, to editorial images. The atmosphere at his studio is relaxed, but extremely professional and his prices are reasonable. read more

Shane did an amazing job capturing our annual October "costume" event which happened to be a 50th B-day party too! This was the first year we used a photographer and we are glad we did. He was able to capture fun expressions as people arrived with what were very creative costumes. He was super engaged, very professional and had fun suggestions, most importantly the quality of his work is exceptional. We plan on using Shane again in the future. Shane thank you for doing a great job capturing the essence of our event. read more

the photos shane took to help us sell our home were beautiful and professional. He was very particular about the time of day to shoot, location and camera positions in each room were exact. His attention to detail shows in the finished work. He is an amazing individual who is so talented and personable. I am lucky to have found him! read more

I've been a professional model for over 3 years, am a designer, stylist, partner with a local fashion brand and an aspiring photographer myself. Needless to say, I've worked with a lot of photographers in the past several years and working with Shane Baker Studios was a great experience. I personally feed off of vibes and positive energy during photo shoots. They just don't go as well if there is not a rapport of some sort, flowing creativity and positive energy between the subject and the artist. Shane and I met on Model Mayhem where we ironed out the details and set the date. I had responded to a casting call he posted for a music-themed series. He told me to bring a CD of the music I liked and felt would enhance our shoot. When I arrived, he had the studio all set up and we got right into it, immediately finding a common creative direction. (And I did bring the CD - listened to it the whole time!) When we were just about finished shooting, my ride home showed up and Shane welcomed him in, sharing the photos we had taken with him. I ended up receiving 4 or 5 photos (which is the high end of the industry standard as far as models receiving photos goes) and was extremely happy with them. Shane does amazing work. He is a very talented photographer and has amazing editing skills. Definitely get in touch with him for any kind of photos you are considering. He is creative, prepared, very talented and it will be worth it for the end product. read more

Absolutely shocking customer service, was spoken to like a child after THEY mixed up my order, the missing item was apparently being sent out first class but still has not arrived!!! The manager didn't even take the bother to speak to me personally on the phone! Will definately not use again ! read more

Shane was awesome!!!! I came to a Meet and Greet at Rob Rutledge's in Glendale AZ and was a little nervous to meet so many new industry professions outside of a studio setting. Shane came a greeted me in the MUA room shortly after I had arrived. He was really friendly and approachable. We exchanged contact information and have since been in touch! His edits are clean, sharp and professional quality. As a makeup artist its extreme important to have a good photographer to showcase your artistry without lots of airbrush/enhancements/filters. All of my models were extremely pleased with his product. I would work with Shane again and again! read more

I've only been modeling for a few months now and I'm still trying to learn a few things here and there, but working with Shane Baker Studios put me at ease and I had an awesome time! Shane is a lot of fun and very personable and an excellent photographer! Not only did I have an awesome time but the results came out fantastic! I hope I get to work with him in the future! read more

Being in a service industry (as REALTORs) I know the value of a professional and more so, an expert in their craft. Shane is exactly that, from start to finish! He made my team feel comfortable and even helped us have some fun in the midst of the shoot. Obviously someone who continues to learn, grow and share which was evident in the many questions he was willing to answer even after the photos were complete... his technical skill and ability to teach are invaluable. In the future I would use his services and look forward to introducing him to as many people as possible that could use his vast skill set. read more