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Shanahan & Luff Construction

5.0 (2 reviews)
Open • Open 24 hours

Services - Shanahan & Luff Construction

Plumbing inspection

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Kniese's Plumbing

Kniese's Plumbing

(37 reviews)

So my hot water heater died today, March 3, 2021, at the tender age of 4 years. I went to the…read morebasement and found water leaking from every connected pipe and seal from the top of the water heater. I called Kniese's immediately at about 1:45 p.m. A team of two was at my door by 2:30 p.m. They were loading the old hot water heater into their van to leave at exactly 3:30 p.m. The two guys were polite, efficient and respectful of my home, my family, my dog and this COVID world we live in. All of which was appreciated. They worked quickly and quietly (like everyone else, I work from home on numerous video calls all day long). The clean up was excellent and they were in and out in a flash. In an emergency - these guys! Thank you Kniese's Plumbing!

Spray head broke off the faucet on my kitchen sink this morning. I called Kniese's first thing and…read morewas told that they were booked solid until next Wednesday (the day before Thanksgiving.) The person answering the phone was very understanding and we arranged an after hours emergency call for that same day. Imagine my surprise when I got a call at 10:00 AM informing me that the plumber was on his way. The plumber (Carter) arrived , evaluated the situation, and made the repair quickly, efficiently and cleanly. In fact, the repair was much less expensive than expected. Thanksgiving saved! We have used Kniese's in the past and have never had any issues with their work. I highly recommend this local family-owned business for all your plumbing needs.

Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup

(14 reviews)

I want to take a moment to thank Roto Rooter for reaching out to me. I truly appreciate the…read morecustomer service and the time he took to try and ease my concerns. I want to clarify that in no way was I disappointed in Billy. He was professional, knowledgeable, and efficient. He was at my home within an hour of my phone call, thoroughly evaluated my situation, and with ease unclogged my drain. My issue was never with the service that Billy provided. My issue was and still remains an issue with standardized, blind pricing from Roto-Rooter and throughout the plumbing industry. While I understand, every situation is different and a true quote cannot be given until the issue is evaluated by a professional, the fact that Roto-Rooter uses standardized, flat rate pricing I believe that some sort of transparency could and should be made available during the initial phone call or even on their website. During our conversation I was informed that Roto Rooter uses a standard flat rate pricing system. I was also told that discussions about pricing occur almost on a daily basis with customers just as shocked as I was. I personally feel if this same issue is repeatedly raised that it seems like an opportunity for corporate leadership to improve transparency and set clearer expectations for the customers before the technician arrives. Especially since, as in my case many of us are calling in duress over an unexpected repair. I believe this would build consumer confidence, strengthen trust, and ultimately build customer loyalty. Once again. Thank you Billy for your service. Thank you to RR for taking the time to address my concerns. Now, it's time for corporate to incorporate a few changes of their own.

To snake a drain they quoted me over $600!!! When I said no they offered to reduce it by $100…read more When I refused to pay that outrageous sum they tried lowering another $300. Too shady for me. I told him to leave and got another reputable plumber to do the job for $250. I will not ever use or recommend Roto-Rooter! To add insult to injury the response below claims they have no record of my service call in their system. Baloney! Maybe it was conveniently deleted after I sent you and another rep at Roto-Rooter an email on August 6th at 11:00 a.m. - which was never answered. I notice a lot of the same responses you give to people who complain. Here it is - ***Pat S. Business Manager Thank you for sharing your feedback. We're sorry to hear that our service did not meet your expectations. Unfortunately, we weren't able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is Pat.Swanson@rrsc.com. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.*** I suppose we're all making this up? BEWARE OF THIS COMPANY!

Shanahan & Luff Construction - plumbing - Updated October 2026

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