Tim came out to put our mailbox back in place!! It was run over by a school bus!!! He was out the…read morenext day, & had it back up in a hurry!!! THANK YOU so much!! Contacted two other companies & no results!!! He even told us, if it gets knocked down again, he will fix it for free!!! Would HIGHLY RECOMMEND this company!!!

Very poor service and follow through. Tech made an appointment to do the job - said he would be at…read moremy job at 10:00 am on July 14th - sent me a text saying he'd be there at noon. Said he had "food poisoning " and couldn't work. Tried to reschedule multiple times. A vague response- said maybe this Thursday or Friday if their other clients didn't need them. Frustrated

After receiving no response to our text and email follow-ups since Thursday, we called their…read morecustomer service line this morning to request a status update and emphasize the urgency. Shortly after, the technician (Jeff) called me back extremely upset, claiming we were "bugging" them, and stated that the owner instructed him to cancel our job and process a full refund. I explained that this was our first phone call today to management and we were simply looking for a timeline since we hadn't heard back all weekend. But he refused to listen, claimed he told us to wait until Monday (which is not in our call recordings or my notes), and canceled the service. Very unprofessional conduct. We suspect this company is discriminatory due to us not sounding like we are from the area and being based out of state. We also paid for our job, but have yet to receive a full refund.

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.

Would give zero stars if possible - scheduled through Wilson Plumbing for a Friday. They called to…read morereschedule for another day, after wife took off work. I called the day before to check on time and they lost the work order... we're going to call back. Never did. I called the following am and they still didn't know if they could get there - wife has now taken off second day. Told me they could get back to me by 200pm... never did and never showed up. Done with them and all the Wilson companies! Note - Downs is now part of the Wilson Home Improvement Companies.

Would give zero stars also if I could. They tell you they are coming at certain times and never do…read moreshow up. No matter how many times you call to ask if they are coming they just don't. They don't call to tell you they aren't coming. Happened both times. You take the day off work and they don't care. They take your $1,000 deposit and don't care to show up. Used to be a great company with great people but definitely wouldn't recommend now.

What stood out about my experience with this company was how courteous…read moreand professional William was with me as well as my tenants. He was very honest and gave different options on how and what the repair work would entail. He was also very knowledgeable and completed the repair quickiy and right on time. I would highly recommend Olivia's Home Services to Landlords or residential homeowners looking for a quality and professional company to handle their repairs. I will definitely be calling them again. i l h

I had the best experience with Olivia's Home Services. I live out of state and needed help turning…read morea rental unit in Cleveland. William answered the phone and my questions promptly and professionally. We went to see the property right away and sent me a quote the same day. He completed the job the next day, and the whole process was so easy and well-executed. He sent me pictures along the way and communicated the entire time. I cannot recommend him enough. He made a stressful situation for me a piece of cake

Jason responded with request for electrical work within 4 hours and scheduled service for the next…read moreday in Lakewood. He arrived right on time and diagnosed the root cause of the breaker not resetting. Friendly and knowledgeable . Pricing was very reasonable. Highly recommend him

I met with a handful of electricians and I really liked Jason. He brought ideas to the table that I…read morehadn't thought of. We spent over $18k on our electrical job with Jason. Jason had a great idea to install remote control pad switches for our three bedrooms to operate lights and fans with one control unit. In the end he couldn't get it to operate correctly. Everytime you turn the power on one bedroom, another bedrooms light goes on. When you go to turn off that second one, the third one goes on. I cannot have all three fans on without one light, so one of the bedrooms cannot use the fan at night if we want it to be dark. Jason tried a couple of times to rectify this but in the end he did not fix it and had become unresponsive. With multiple attempts by my husband and I - We left phone and text messages here and there since December and it's now August. We tried to be patient and wait for him but he obviously doesn't want to come back and fix it. Pretty poor customer service for someone that spent over $18,000 on one job.

Fast and friendly service. We called him first thing in the morning, and he gave us a reasonable…read moretime of when he would be there, and the price it would be for the labor and replacement parts we needed. This was no fuss, and he was very straight forward with us. He also gave us very clear instructions on how to fix our toilet in the future if we experience another issue down the road.

I called Joe after our sink drain clogged and I couldn't get it cleared with vinegar and baking…read moresoda. He came out and was very prompt and affordable in getting it fixed. He even found a wedding band in the p-trap from the previous owners of our house. Just because of how smooth and affordable Joe was, we talked about remodeling our bathroom and what ideas my fiance and I had for it. I'd definitely recommend Joe to any friends and family.

1 STAR -- EXTREMELY DISAPPOINTING EXPERIENCE…read more I strongly recommend that other property owners and investors think twice before hiring this electrician. I own and manage multiple properties in the Cleveland, Ohio area, and this was by far one of the worst contractor experiences I have dealt with. The biggest issue was not simply the work itself--it was the lack of professionalism, communication, and accountability From the beginning, Kevin was rude and difficult to deal with. Despite that, I still decided to hire him and gave him the opportunity to complete the job. Unfortunately, his attitude became even worse afterward. One specific issue involved electrical conduit/piping on the exterior side of the house. Kevin told me that he would disconnect and remove it. The conduit was originally associated with the stove outlets, which he was also supposed to address. The conduit was left in place, and after I brought it up, instead of simply acknowledging that he had forgotten to remove it, he attempted to change the story and make it seem as though I was somehow manipulating the situation. We ultimately had to hire another electrician to finish the work that was left behind. We are also looking into disputing the difference in cost for having another electrician complete the work that we believed was included in the original job. Another major concern was his conduct while at our property. He brought his girlfriend onto the property while working. We have exterior and interior security cameras, and we have documentation of this. Not saying that she did anything wrong, but this extremely unprofessional. We also have screenshots of our conversations that demonstrate the way he communicated with us throughout this situation. I have included some of that documentation with this review so people can judge the interaction for themselves. I also want to make it clear that I received several calls from Kevin that I considered threatening and completely inappropriate. His communication was extremely unprofessional, and the text messages provide additional context. Interestingly, neighbors who were observing activity around the property also independently expressed concerns to me about Kevin's behavior and their impression of him while he was at the house. One neighbor specifically told me that he did not appear trustworthy to them. I'm mentioning this because these observations came from people who had no involvement in the contractor dispute itself. We have documentation, photographs, security-camera footage, and screenshots of the conversations. The photograph included with this review shows the conduit that was left behind. If anyone believes this is a fake review, I am completely willing to discuss my experience and provide additional documentation where appropriate. 786-262-5972 I have worked with numerous contractors across multiple properties in the Cleveland area. Contractors don't have to agree with every customer, but they should communicate professionally, do what they agreed to do, and take responsibility when something is missed. Based on my experience, I would not hire this electrician again, and I would strongly encourage other property owners and investors to do their due diligence before hiring him.

BYD has great communication, and does speedy, first-rate work. We couldn't be happier.read more