uI have given them numerous chances. The dog cuts are good, the service is not. Using their online booking is difficult. You fill all the questions areas and leave a note and they still book the wrong time. You eventually have to call to make it clear. After about four appointments the next one has an "in heat fee". An understandable fee. My issue why was this mentioned after 4 appointments and after this appointment was done. My dogs always come back extremely thirsty. I asked if they were ever given water during their stay and was told "if the dogs are thirsty they can drink the bath water during their bath". The last straw.........I was late for my appointment today(dog escape). They called and I missed it, but called them back immediately. No answer. I finally caught the escapee and we went to the appointment. I was told it was given away. (My spot. 8:00 arrived at 8:25.). They said if they don't hear from you they give it away. I said I called right after they did and no one answered. She said it was hard for her to answer the calls because she was the only one there. How does that make sense and how did you get two other dogs there from 8-8:25 to fill those spots? And have time to call me at 8:15 to see if I was coming. read more
