When you first walk in (the restaurant was completely empty)...
First thing you're greeted with is a stern sounding - "Do you have a reservation??"
How about a nice hello first? You know, something to make you feel welcomed in the restaurant...
Then they seat you.
Second thing that comes from their mouth; "If you don't finish your food, we will charge you extra per piece."
Ok...
How about explaining the menus with excitement and happy vibes first? Why start off with the whole "YOU SHALL BE PUNISHED!" Vibe?
Jeesh... the manager made everything feel so awkward. She was not friendly.
The employees looked abused and unhappy. I've never seen anything like it before. Their spirits completely broken. Probably due to toxic management.
The food is mediocre sushi as best. I've traveled all over the world for sushi... and there is no way this stuff is worth what they are charging. It tastes like generic grocery store to-go sushi, to be completely honest.
It's not horrible, but it's not great either. Just basic and overpriced.
Just disappointing.
I've spoken to multiple people who've had this same experience at this particular restaurant.
My solution- Improve staff training and interpersonal skills. Also I'd focus on improving the customer experience. read more