The folks in this store are great folks! This is about the person they use to service your machine! I took my machine to him because the piece of junk embroidery machine would not turn. Lights fickering! The man said there was nothing wrong, just electrical current! Clean it and did a few other things and cost well over $100. He knew the machine needed major repairs and he had to make some money off of it! When I took it to Columbus and it was serviced by a certified Viking man the machine is shot! $750 to repair! This is my last trip to that store! Is this man certified to work on Vikings, I doubt it! read more