We had the privilege of being helped by your agent JULIE WYATT yesterday afternoon at your Cranston…read morelocation. She was super pleasant, very helpful, and knew her stuff but more importantly made us feel very comfortable. She is an asset to your organization. Maybe the one thing that she said hit me as the most important. Since we had a few things to take of at AAA, I mentioned that maybe I was taking a little too much time away from her work or other customers. She said no, it is fine.....and YOU ARE MEMBERS!. Julie, that's the spirit. Hope all your co-workers share the same dedication to the members. Thank you

I came into this location Saturday after making an appointment to update my license address. The…read moreservice was straightforward, I waited less than 15 minutes for the entire process which included filing out the firm given to me at the counter, to taking a new picture for my license and payment. The branch is small but inviting. Everyone was super nice it sure beat going to the dmv and taking time out of work. I like the sign that pets are AAA members. The price is the same as it would be at the dmv. Great service and great experience. I recommended this location

Paula never lets us down! She books the most amazing cruises for us !!! She makes sure we are all…read moretaken care of from insurance, itineraries to food allergies while on board !!!

I took a cruise back in January 2009 and booked with Lauren from CWUN. I had a fantastic…read moreexperience and a great time. They took care of everything and let me go on my vacation and relax. I would highly recommend them if you're in the market for a good vacation.

Yes, I know what you're saying: "Why do I need a travel agent when I can do everything on-line?"…read moreWell, the reason is sometimes we all get weary of living in a world with less and less actual human contact. Couple that with the need at times to deal with someone who has a particular expertise. Enter travel agent, company owner Maria Carpentier. Maria has been in the travel business for at least 30 years and really can help you design that special vacation, honeymoon, cruise, family reunion, whatever. Years ago I went to Atwood Travel for help with my first trip to Italy. Everything from my flight, to my hotels, to rental car, to recommendations for restaurants, shopping and everything else was taken care of and perfect. I have also gotten excellent assistance with trips to the Caribbean. I have been relying on Atwood Travel's experience and ideas for vacations ever since. Let Maria do the research for you relying on her years in the field and having sent hundreds and hundreds of people all over the globe. She is super-nice, honest, incredibly organized and efficient and great at what she does. Give her a call and you can definitely start relaxing even before being on your actual vacation.

Great customer service! Got a great auto rate!read more

From the owner: We sell car, home, and commercial+ business insurance. We…read moremake DMV (department of motor vehicles) runs for our busy customers, we go beyond for our customers. We are bilingual (English and Spanish). We want to make sure that everyone is aware and understand their coverage.

I was a guest to a destination wedding to the Hard Rock Resort in Punta Cana. The bride and groom…read moreused this company (Sue in specific) to try to lessen the stress of wedding planning and getting everyone accommodated at the location. However, it was the COMPLETE opposite for everyone involved. Speaking on my experience, Sue was not very responsive until it came down to collecting the money. Didn't really have or give any other information in regards to the hotel. Fast forward to the travel day & the experience of the stay. We arrived and was not aware that there was a requirement of a major credit card or a debit amount in a checking account for a $400 hold. Some did not travel we credit cards or did not have it. When we finally got our room, we had two separate beds. We tried to get the hotel to get us a room with a single king bed but they told us that our travel agent was supposed to specify. The hotel notified us that Sue has used this hotel several times and should have notified us about all these inconveniences we experienced at check in. None of this was asked to us and was automatically assumed by Sue that we were okay with. I emailed Sue about the bed situation and she basically put the blame on me when she was the one who knew how the hotel operates. Every hotel/resort I've been to (and I travel A LOT for work & pleasure) are able to accommodate you at check in. If you can imagine 2 people sleeping in 1 double bed for 5 days, it was extremely uncomfortable and frustrating. If you are looking to book anywhere, do not use this agency. This was my first time using an agency & I've done a lot better booking directly with the resort or on my own. If you are looking to use this agency for a wedding or any other large group event ... LOOK ELSEWHERE !!!!!

I did not have a good experience with this agency and I don't recommend it to anyone.I booked a…read moretrip to Iceland which was the agents suggestion knowing that i was unvaccinated and wasn't going to get the vaccine so I was looking for a vacation that wouldn't be a hassle and she reassured me it wouldn't..the trip was booked and paid in full in December and the trip was for the end of January...the agent emails me in January, weeks before my trip and sends me a link for travel restrictions, I click the link and it brought me to the website and it stated Unvaccinated would either have to be quarantined for 5-6 days(which is how long im going for) or wouldn't be able to enter the country at all!!! I thought to myself what???!! Theres no way I just paid for a trip and im either going to be confined to a hotel room or wont be able to go at all..what kind of trip is that???? I expressed my concerns and told her if I cant go I need to be refunded unless you can help fix this and plan another trip, she then says to cancel its $800!!!!!(btw I wasn't canceling i was being forced out of my trip) and if i wanted to avoid that fee she gave me the option to choose a different date but same destination and I would have to have an answer by the end of january and I couldn't be refunded after that...please tell me how im supposed to know when that restriction is going to be lifted to give her an accurate date??? I feel like she set me up for failure , her emails took way to long to respond and she showed no concern at all

What a great place! Friendliest service worked with Nancy for 2 years, and just worked with Tracy…read more They go above and beyond for us. From start to finish, they were able to get us (4) what we wanted and needed. Nice attractive place, plenty of parking. Best of all, there for anything we need. Highly recommend them. Getting ready to think of our next trip (4th) through them.

I don't know how else to say this aside from the fact that I've been coming to Tracey here for…read moreyears and she is excellent! The comfort of her honesty, availability, and patience is a 10 every single time! The assurance of having her as a resource when traveling outside of the U.S. is worth whatever fee above and beyond an internet Google vacation deal. When she helps my family and I book, she is just as excited as us! She needs to come with us next time. Highly recommend!!

This Travel Agency - Colette Vacations - is located on the East Coast…read more Because I live in Hawaii, I called at 4:20am (Hawaii Standard Time) which is 9:20am in Rhode Island. My roommate and I booked a tour (for June 2025) online. Their system wasn't user friendly and my credit card was charged five times for the deposit. It was like paying for the entire trip. We ended up being on the waitlist anyway. That was in December. Now that it's February, I called to get an update and see if I could get a refund for at least four of my deposits. I spoke with Kariya who was very polite, professional, and patient. She sorted through the information and found out that my roommate and I are 4th on the waitlist. If I cancel now, I can get a full refund. If I stay on the waitlist, I would lose my deposit if I don't get go on the trip. I decided to cancel, but they can't refund me until my roommate contacts them with her decision: 1. stay on the waitlist, change her reservation to a single room, and lose her deposit if she doesn't get to go on the trip... 2. get a refund. We shall see the results...

Keep looking for another Agency. They are horrible w/ their money management and should REQUIRE…read moreinsurance, as they cannot support travel changes - even for a single working mother. Lost $2,000 and it was an "oh well, that's on you" attitude. If you book with them, make SURE you are covered by Travel Insurance. Horrible experience.

I am tired of being ORDERED to 'pay tips and donations' every place we go and to every person we…read moremeet. We travelers are being ordered to pay tips on all included activities. Tour guide tells us how much we 'owe' and who to pay it to. Which is EVERYBODY. This is not acceptable behavior from tour guides or the Collette company. This is the second time in a row this has happened to me. Egypt 2024 and Thailand 2025. Tour guides constantly asking for money makes the entire tour stressful and uncomfortable. Tips are not OWED. It is inappropriate and rude to ASK for tips, much less to ask for 'prepayment of tips.' Collette needs to change these tactics.

Very poor customer service. Took months to receive any type of feedback regarding a baggage…read moreovercharge of $200 that this travel company entered incorrectly when we were checking in for our flight. I had to pay $260 for 2 bags In order to make our flight. They did not care, response was minimal and then they brushed off the responsibility onto the airline. I have yet to see this money returned. This is the first trip I have taken with a travel service, the cost is already outrageous and aren't we paying them for the assistance if we have travel concerns? I would hate to think how they would have been if my travel need was more urgent or serious. If possible, look for another travel service if you are going to travel. I would not have confidence in their ability to get you through your trip if a situation were to occur.