Love this store! Everyone is masked up, knowledgeable and friendly. Beautifully curated and quality…read moreproducts. A must stop every time I'm in town!

I never do this type of thing, but if you are ever in Great Barrington Massachusetts, do not go to…read moreOne Mercantile. I spent the weekend in a small town in Massachusetts, and on the way back to the city we decided to stop by a town called Great Barrington. I researched ahead of time and saw an article from Vogue magazine of places with what we should visit when we are there, and among vintage stores and crystals shops there was this cute home decor and gift shop on the list. I was the one who wanted to go there. And made my friends go there. When we get there, the shop had all these interesting knick knacks and plates, and it resembled a West Elm. They had a section of candles. Now if you know me I LOVE scents and candles. I browsed the candle section and there was a lot of the scent combinations that I never heard of, and to be honest, I do this everywhere with candles because you are buying the scent you have to make sure you like it. I picked up a small travel sized candle that was priced at 8.95 but I was on the fence about it and continued walking around the store and caught up with my friends. I showed them the candle and asked what they thought and they were neutral about it. I was really considering buying that candle, but me and my friends went to a huge Target the day before and spent an ungodly amount of time and an embarrassing amount of money there. Have a huge problem shopping and it is very easy for me to go overboard so I am trying to practice self control. I thought "Milly do you NEED this candle?" I didn't. "Will this candle spark joy?" It won't. No candle would. I set the candle down and continued walking around but I felt the two store employees (a man and a woman who I can only assume are the store owners) eyes on me. They didn't greet me and my friends but they would not stop staring at us. Even when I went up to the register to look at the products they said nothing. Me and my friends were headed towards the door and I saw the woman whisper something to him and he started to follow us, rearranging the shelves near us and circling us but still not saying anything. When he went back the register I talked to my friends "Hey is it me or are we being watched?" My friends confirmed that the vibes were indeed very bad and we decided to leave the store. As we were walking out the door the male store clerk aggressively walked towards me and said "Hey do you have that candle you picked up?" "No I put it down" I said. "Can you show me where you put it?" This dude made we walk through the whole store looking for the candle. It was so humiliating my heart was beating so fast and I was sweating. I went right to the area to where I left the candle and the candle was actually at the FUCKING COUNTER THEY WERE STANDING AT. Had they checked their surroundings for 1 minute they would have saw it, but instead they choose to embarrass me and my friends. If they were really concerned about me stealing they could have approached me. "Hey do you have questions about the products?" "Do you know what scent you are looking for?" Or even a more aggressive "Did you want me to ring that up for you?" All of those things would be problematic but at least it would still have the guise of good customer service. Which brings me to another point, I am the epitome of a dumbass millennial. I drink oat milk matcha lattes, I go to yoga at least twice a week, I live in WILLIAMSBURG, and I have spent lots of money on "crystals" (rocks) that will "manifest abundance." Needless to say I am fiscally irresponsible as fuck. Had they given me the slightest bit of attention and talked to me about the brand story of any of the candles or the sustainability of their 40 dollar salad bowls I would have bought so much shit because to be honest I eat that shit up for breakfast and ask if it's gluten free. Outside of the store I was so angry and embarrassed I couldn't stop crying. My friends were visibly upset and shaken too, I couldn't stop crying so much so that the woman store owner came outside. But instead of listening or asking if I was ok she immediately defended her actions towards me "I just want you to know we do that all the time to everyone, people steal from us all the time" Then it became crystal clear to me why the store owner was outside. It wasn't to check in on me or apologize for bad customer experience (for the record neither the man nor the woman apologized) it was to make HERSELF feel better about the situation. Spend your money somewhere that doesn't make people feel terrible.

I hadn't been here in about a year, and upon a new visit found the staff to be as unhelpful as…read moreever. And why is there a solar system mobile hanging from the ceiling with a price tag on it if it is totally out of stock, unclear if more will ever arrive, and the floor model is not for sale? "Because it's high up," she said!

With the extremely long wait times for new furniture due to supply chain problems, I was thrilled…read moreto walk into the GB Hammertown and see a sofa that was the right size, really comfortable, and reasonably priced. When I inquired about lead times for that sofa in the color I wanted, the manager told that they were expecting such a sofa in a month or so. Today I got a call saying it arrived today and could be delivered as soon as it was convenient for me. What great service and from a local store! I plan to shop at Hammertown again soon. Lovely people and great products.

Love his designs!! We just purchased his beautiful, artistic porcelain that has really transformed…read moreour table.

From the owner: Michael Wainwright USA provides unique gifts and tabletop with excellent customer service. From one…read moreof a kind functional art pieces to great gifts, dinnerware and barware, in a range of colors and materials, Michael Wainwright USA is your one stop location for all of your table or gifting needs.

This is where I learned to sew, mend my own clothes, and where I buy all my sewing notions, yarn,…read moreetc. I bring all my friends who visit town here--they have all kinds of sewing/knitting/weaving classes, great for an activity if you're visiting the Berkshires, or to grab a local present for yourself or friends or mom! Super artsy & fun.

From the owner: Hart GB is a place for textile enthusiasts of all levels to learn new skills, build on existing…read moreskills, and find a community of people who share in the joy of making things with their hands. We carry a selection of weaving, knitting, crochet, rug punch, basket making, and embroidery, and sewing supplies. The Hart retail space carries art + objects made in the studio as well as work other local artists, including ceramics, textiles, clothing, and artwork.

I want to like this place. They carry the beard oil I like and the candles my fiance likes. However…read moreit seems like they prefer customers who are 50+ in age. On several occasions we have been ignored while older/richer looking customers were in the shop. We have spent hundreds of dollars here and still don't feel appreciated. I would avoid this place if you are under 50, tattooed, etc.

GREAT store with a huge variety of items and price points. Gorgeous custom made leather…read moreChesterfield sofas made in the USA. Beautiful serving pieces, perfect for entertaining. Local artists displayed on the art wall. Hand crafted wooden furniture including pieces made from reclaimed wood from the local area. Decorative, rustic metal pieces to compliment a wide range of decorating styles. An assortment of quick, easy and budget friendly gift items. I especially love the sprinkling of vintage rustic and authentic mid-century items throughout the store. The inventory changes as they find new craftsmen and women and vintage finds. This a store that needs to be visited often as not to miss out on that item you can't live without. The owners and staff are friendly, informed, fun loving and take great pride in bringing interesting made in the USA items to Great Barrington!

Really cute store! Connie (the owner) was so lovely and recommended a few places to shop and eat in…read morethe area. I bought a vintage Coach bag for a great price! I would have bought more if I could, I'll hopefully be back!

Beautifully curated store with an awesome mix of vintage, new and "WOW". If I lived closer, this…read morewould be my go-to spot for gifts and a little something good for me. Connie is a GEM; I look forward to visiting (and spending $ there) again!

I can never leave Familiar Trees without buying at least five books--while the specialties are art…read moreand architecture, my finds come from the small but perfectly selected fiction and poetry shelves. The quality and taste are exceptionally high. A treasure.

First time in to the store today. Super cool! Honestly could not decide what to buy since I wanted…read moreeverything. Left with a bunch of mint books on 1970s alternative architecture.

The clerk refused to honor the return policy clearly stated on their own receipt. They claim this…read morewas a "custom order" despite the same item being available on Amazon (with free shipping and returns!). The folks at scout gave no indication the item was non-returnable when we made the purchase. I would recommend avoiding this store.

Great place, quality plants, awesome service! Beautiful coleus and hanging baskets. Eva is my…read morefavorite !

Their service is excellent. I was given a gift certificate 18 months ago and lost it. The woman who…read morehelped me didn't make me feel badly at all. she was able to research the certificate and give me full credit. I love to just smell their orange trees. Their prices are a little higher than I am used to, but that's the Berkshires!