I came into I'll make memorial hospital 5 months ago to receive services. They were quick,…read moreefficient, kind, and empathetic. From the receptionist to the PA, everyone made sure my experience here was safe and communicative. God bless all of you for your dedication to service. And please make sure this review doesn't get lost in the shuffle. Best Drew

They fixed me up and accommodated me and my service dog they are a good hospital they fixed me up…read morewhen I had an ear infection and when I needed a nose job I love Albany med they are the best

First off, I've had major health issues since I was a small child, and I've seen more doctors that…read morealmost anyone else here who's submitted a review. I know what makes good medical and support staff. It seems that people are really motivated to write negative reviews when they've had a bad experience (pain meds, anyone?), but less motivated when it's good, maybe because we're feeling better and we forget it. Although I've had a couple imperfect experiences, for the most part, I've been really happy with Albany Med. I have congenital health issues that have to be managed carefully, and for decades, I lived in NYC, where my doctors coordinated everything. (I have to admit, I was probably spoiled by them.) But at this point, after several years up here, I'm content to shift everything to Albany Med. I've been lucky enough to have caring, intelligent primaries and their teams, and the specialists I've seen have been kind and competent. One staff member in Pulmonology wasn't great, but that was probably more about personality and politics (come on, in this age, who doesn't believe that vaccines are worth the "risk"?!). But I've never seen them again, so I was satisfied with that result. (There must be a note in my chart somewhere never to assign me to *that* person. Ever.) I've seen specialists in pulmonology, immunology, gastroenterology, OBGYN, and of course, primary care. Each of the doctors listened to my concerns, carefully considered my extensive records, and helped me make good choices for my care. No healthcare organization is perfect. By accepting this and allowing them to try their best to support me and my spouse through all my health mess, we've had good results with Albany Med. When you're in pain or really sick, it's difficult to be patient and understanding, but if you can allow yourself to remember that the doctors, RNs, PAs, and NPs are trying to be on your side, it helps. Since COVID, all medical establishments have struggled to get enough staff. We've all struggled. So my advice is to decide you want to be on the same team as the meds, not their adversaries. I DO NOT mean don't contradict them or just accept everything blindly. You have to advocate for yourself and be honest about the problems you're having. And seriously, remember that they ARE trying to help. Work with them to make it happen. (Also, if you want to complain about the physical facilities, maybe you should vote for the kind of funding needed to build, maintain, and staff those facilities.)

They really need to rethink those makeshift "rooms" in the hallways of their emergency room. Having…read moreto lay outside a bathroom for nearly 24 hours was gross. How horrible when you're sick you have to smell someone's poop. LITERALLY! It was disgusting. Just no! Some of the nurses were so unprofessional, bitching and swearing about patients out in the open hallway for us to hear, ignoring cries from people that were hurting. I actually got up to check on someone because they were yelling they couldn't breathe and nobody responded despite being in ear shot. I am not a medical professional and could only offer to find someone for him. The nurse that finally came in was so rude to him that he actually said something to her "please stop being mean to me." Every time she went into his room I could hear her saying things I feel were inappropriate for someone supposedly caring. I was actually stunned at the goings on in this ER and am surprised they haven't been shut down. People deserve better. I understand being short handed and the job is stressful but there's no reason to be rude to the people that you're getting paid to help and care for. Lose the attitudes! Nobody wants to be there! The area where I was stuck was absolutely disgustingly dirty. Blood and puke chunks on the floor for hours. I mentioned the community smelly bathroom. Gross. The patient liaison in the lobby was the nicest and super helpful. There was also a male nurse who seemed to be one of the only ones to care and really strived to be helpful so I'm thankful to those two! The doctors are super scarce and they will get to you when they feel like it. Horrible.

Mostly a good experience in ambulatory Surgery. We got to the check in spot and an aide named…read moreChristina took us back to the cubby where they get them ready for surgery. First off my husband was there to get 3 organs removed...7 hrs in surgery. So we were extremely anxious...and she made us feel worse. First her stringy hair was hanging in her face instead of being pulled back and she had on the worst impossibly long eyelashes. And she was abrupt and rude.. never even smiled at us, just stomped around the room. My husband and I looked at each other and discussed if we wanted to leave because if this was the way this hospital works with these kind of people we will find somewhere else to remove his spleen. Then the nurse Rebecca came in... Professional, smiling, nothing hanging in her face, and she was happy and smiling and put us at ease.. and everyone else was wonderful and understanding.. but first impressions our always the most important one and that Christina chic, made us want to leave...if Rebecca didn't walk in we would have walked out. PS I was a nurse for 50 yrs.

My experience with being admitted through the ER was horrible. There was zero communication and no…read morecare at all.

Amazing care! The pediatricians here really know what they're doing. Their empathy and knowledge is…read moresecond to none, and I'm grateful that we have such amazing doctors in this region to take care of my kids.

I was able to schedule an appointment a few months ago on Christmas Eve. Things went swell. The…read moremale nurse practitioner that took the place of the former doctor in the pulmonary unit, actually was working with our case before we even met. Our doctor was being helped by this doctor, and was hearing our case. And as far as other things go, things are better with neurology too. Thanks. And on a separate note, on a separate day early in November, when an ambulance transported the patient to your hospital, it was thought that the "pediatric ICU" was going to be a somber place. However, that wasn't the case. Things are moving and such. It may not be a lively place, but things are more upbeat than people would have expected it to be.

Healthcare for Veterans is exceptional. Staff is very knowledgeable regarding their specialties…read more Utilized all Oncology/Hematology /Radiology departments. Primary care from the Clifton Park CBOC (Community Based Outpatient Clinic) which falls under the Albany Stratton VA Hospital, is also a much needed and appreciated resource. Very lucky to be able to utilize both for my health needs.

I've been going to the Stratton VA for 25 years now and I see doctors in 5 different clinics, I've…read morealso used the ED there and let me tell you going there is a pleasure. Most of the doctors I see are permanent while a few of them are brought over from AMC. You know they go that extra mile to make sure you're taken care of. I know you read a lot about VA hospitals but not here. This place makes you feel at home. The doctors, nurses, and complete staff are friendly. I'd recommend this hospital to any Vet that needs care.

my son went to the ER last night at 11pm with an ear injury. this morning, I drove down at 7:30am…read moreand he was still waiting to be seen. When I inquired at the ER front desk asking if everyone else has been waiting 8.5 hours I was told some have been here for 24 hours. we left and went to Urgent Care.

Went to the ER for severe abdominal pain and was not treated until 6 hours later... no one checked…read moreup on us or offered us food or water, were promised a doctor and never received one. Terrible service and will be seeking a different ER.

Great staff and facility, sorry to hear they are closing…read more -----------------------------------------------------------------------------------------------------------

The check in process was pleasant, and easy. The receptionist was pleasant, despite it being…read morereally early in the morning. The pre-op nurses seem knowledgeable, and were able to answer all of our patient's question sufficiently. The relevant staff came by to introduce themselves, give an overview of the procedure, and answer any questions we may have. The surgeon, and anesthesiologist, and surgical intern were nice, but the nurse anesthetist seemed nervous. While I spoke briefly with the surgeon after our patient's surgery, it seemed strange that he did not come out to explain how the procedure went. Our patient wanted to see how they did after waking up, but none of the medical staff who attended the surgery was available to answer questions. I understand that surgeons have a very busy schedule, but it should be standard practice for someone to check in on the patient, explain how surgery went, and give a brief overview of the procedure. An extra two minutes of their time is all it takes. The bedside manner for the post surgery nurse could have been better. She seemed indifferent after I explain my concern about the patient's questions being unanswered. One redeeming quality is that she seemed more pleasant the next time she came around, to check in. I refrained from judgment upon reading poor reviews online about their bedside manner as I aim to give the benefit of doubt unless proven otherwise. Well, the poor reviews online were not wrong. Perhaps it's just this specific case, perhaps that's the standard practice. But I expected better.

They refuse to see you, they ask if it's an emergency, they are supposed to tell you if it's an…read moreemergency

They're horrible was stuck there because of insurance they don't want to fix the teeth you have all…read morethey want to do is pull your teeth they cracked one of my teeth during a cleaning and I ended up losing that tooth I had three teeth taken out at once and it still sensitive and that's was in March the dentists and the hygienists are rude and ignorant and very rough I'm left with 17 teeth in my mouth because of them don't go there