Horrible customer service for a "5 star" hotel. We had to spend 5 nights in a room with no AC. No…read moreupgrades, no change of room, no discounts or credits. The manager explained that although the AC wasn't "cooling to my liking" it still functioned. I would stay away from this spot, definitely not worth the money. There are many other hotels around much cheaper and I'm sure the AC works.

Stayed here for 3 nights while in Ibiza. My boyfriend booked on Priceline, so the night that we got…read morein we were given a small room with no windows. The decor was nice, but the no windows situation made it feel like a small dungeon. The next morning, we asked for another room and since my boyfriend is a gold member, they were able to provide us with an upgraded room facing the inner walkway. Free breakfast was also included with his benefits, so we were able to choose from a nice selection of items on the breakfast menu. The only thing that we did not like about the hotel was the strong perfume smell in the hallways. It was very overbearing

5 star from top to bottom…read more Great rooms, great staff, great food. Within walking distance to everything...

This is absolutely a 5 star hotel from the moment you enter the lobby…read more The hotel entrance is quite grand, smells great (is that a weird thing to point out?), and staff is super friendly and welcoming. They have a concierge desk where they help you plan out your entertainment, food, drink and whatever else you want to do on the island. The hotel has an open spa (gym, spa services, hair, nails, etc), two swimming pools (one adult only), and plenty of lawn chairs for sunbathing in the beautiful Ibiza sun. All the rooms are facing away from Pacha so you don't hear any of that club noise. But bonus is, if you want to hear what's happening at Pacha, it's literally across the street. All the rooms have beautiful sizeable balconies overlooking the pool. We were able to get one that overlooked the pool and had a great angle of Ibiza Cathedral and the rest of that part of town. We had a junior suite which had a queen sized bed, in room jacuzzi bath and separate toilet/shower set up. There is a small entry area that can be closed off to make sure you have a very quiet night/privacy. For those who like to sleep in, they come with blackout curtains. I didn't check out the casino, but looked like it was busy and popular. Overall, great spot to just relax and hang out by the pool OR have fun and party across the street at Pacha and sleep in all day. :)

- The hotel has a few other locations on the beach in Ibiza which they allow you access to use all…read moreof their properties and amenities. - When your addicted to your cell phone like I am it is amazing to have free wifi at all of there locations. - It's only about a three minute walk to the beach. - They provided free sunblock behind the bar all you have to do is ask. - It is a quite hotel so if your looking to relax a bit without having a ton of people around you it's great. - They make excellent cocktails with fresh ingredients and they look good as well. Cons: - On Saturday in front of the Santos hotel ( there sister hotel ) a women was collecting 10€ each to lay on the beach chairs. If you lay around the pool it is free - Bring a bottle of water with you to brush your teeth. The water in the rooms are salt water. It's kinda like showering at the beach! - They don't offer much as far as food. They have light snacks such as a hot dog and popcorn for 8€ which was not worth the price. - If you are looking for a full continental American breakfast with eggs and meat this breakfast is not for you! It is a very light breakfast and in my opinion not worth it.

GREAT place. Beach property. Nice pool area with Dj. Near the clubs and nightlife. We loved our…read morestay here. Would come back!

Thw best in the world, athmosphere and people are rhe best. Two years in a row I have spent my…read morebirthday here

I'm honestly devastated to be writing this, but our recent stay at Ushuaïa on 1st August 2025 was…read moreone of the most stressful, disappointing hotel experiences I've ever had--particularly upsetting given the high cost (over £1300 for one night) and that this was meant to be a special anniversary trip. We booked the "Anything Can Happen Suite" expecting a seamless and celebratory experience. Instead, what happened was a cascade of failures that left us feeling ignored, degraded, and frankly shocked--especially in a hotel that markets itself as luxury and inclusive. Check-In Disaster: We arrived at 3:15 PM and were told our room wasn't ready. Fair enough--initially. But no follow-up, no communication, and no apology. I had to chase four times at the desk, only to be met with robotic, dismissive responses and rude attitudes from the front desk team. No manager was ever made available to speak to us, and we didn't get access to the room until close to 6 PM--almost 3 hours later. False Promises About Accessibility: Before booking, we called multiple times (myself and two friends separately) and were explicitly reassured that our disabled guests could move between the room and the event area throughout the night. This was a key factor in our decision to book. When we arrived, we were abruptly told this was not allowed. My disabled partner and friend were essentially trapped--unable to re-enter the event area if they left for rest or toilet access. This left them distressed and humiliated. No one--not reception, the "experience team," or the box office--offered a solution. The finger-pointing and lack of care was appalling. For a hotel of this profile to treat disabled guests this way in 2025 is disgusting and potentially unlawful. We felt lied to, ignored, and abandoned. Special Occasion? Completely Ignored. This trip was also our anniversary. I had planned to propose but didn't--because the entire day was ruined by stress and mishandling. No gesture, no questions, not even a "congratulations." No support in planning anything. A complete emotional letdown. Sexual Comments from Security: To make matters worse, some of the security staff made inappropriate, sexual comments to our female friends--including "your ass looks nice in that outfit" and "give me a shout later, sexy." This is completely unacceptable, and I am disgusted that this was brushed off when raised with the hotel. In Summary: * 3-hour delay to check-in with rude service * False promises and complete disregard for disabled guests * No acknowledgment or support for a special occasion * Inappropriate, degrading behaviour from hotel security * No apology. No resolution. No refund. If you're looking for a hotel that actually delivers on luxury, respect, and basic accessibility, Ushuaïa is not the place. I'll be pursuing this with the tourism board, disability rights organisations, and legal channels. Guests deserve better--especially in a venue claiming to be world-class

Absolutely beautiful hotel! Nicely located, staff is friendly and rooms are a good size. There is a…read morenight club located inside the hotel. The food offered at the hotel is delicious! You can walk along a cliff on the side of the hotel to overlook the sea and take a scroll down to the center of the island and beaches. It can be family friendly but would recommend for couples or singles mostly since there is a night life. With your stay is included tickets each night to the Pacha night club which opens at midnight and is an experience you must go if ever in Ibiza!

Destino Ibiza is Pacha's new and mindblowing resort with a view over bahía Talamanca, Botafoch and…read morethe city of Ibiza. A must not only for music fans but also for those interested in architecture and interior design. If you are planning an exclusive dinner Destino Ibiza might be the place if you are ok with: a fixed menu (little choice, but excellent quality) and entertainment (exotic dancers and circus like performances are worth your attention). Unfortunately I had to take away a star because the service is slow and not very professional. We even had to correct the bill! Pacha definitely will have to act on that, because on this department it's simply not in the same league as the rest of the resort. And ... of course ... consider that the location and the entertainment are included in the dinner ... it is expensive!

Brand spanking new hotel that opened this summer. Super modern and very attentive staff. They've…read moretaken very great care in helping us feel welcomed and planning out activities for us. Loved the decor and how spacious everything is. Would have been nice if they had a rooftop bar but overall really happy with the place. They have free bikes you can rent to explore the city with and ride the bikes we did!

I picked Sir Joan for my first night in Ibiza. I wanted a beautiful boutique hotel in a safe area…read moreas I was by myself and this place did not disappoint. The staff are cherry and so friendly. The room has a lot of personality with fun board games, beautiful art books, and little details. The food menu is healthy and fresh and with more vegetarian options than meat/fish - which makes me a happy camper. I highly recommend this hotel!

I love this place. I had never been to Ibiza before but I'll definitely be back. The hotel is new,…read moreabout four years old. They shut it down every winter and spruce up the place so it looks new when it opens for the season again. The views of the ocean from the infinity pool area are amazing. The service is excellent and I am high maintenance. You do pay more to get more... The hotel isn't cheap. I think we paid a little over $300 per night for a view of the ocean from our room. The suite had a kitchen area including small fridge, stove top, dishes and utensils, Keurig coffee maker, and microwave. Worth it!

We had a great stay at The W in Ibiza. The hotel is beautiful, modern, and well-designed. Our room…read morewas minimal yet very comfortable, with a great view overlooking the pool and a partial view of the sea. Breakfast was included and had a great variety--plus the staff throughout the property were kind, helpful, and professional. The pool area was surprisingly never too busy, which made it even more relaxing. The location is also a highlight--right on the boardwalk, perfect for an evening stroll. Would definitely recommend and would love to stay again.

Very off brand for W hotels. I travel the world and stay at beautiful hotels and expected a…read morehigh-end experience here. That was NOT the case. It's a dated Middle Eastern looking hotel and the rooms have child like paint splashes on the walls. No beach chairs, a cold pool and more. The staff were nice but whoever designed this hotel missed the mark. If you are American or European with luxurious tastes, this hotel is not for you.

I stayed at Hard Rock Hotel Ibiza, and overall, I had an amazing experience…read more I'll be upfront: this hotel is very expensive. I was honestly hesitant to book it because of the price, especially coming from a small town in Colorado and wanting a mix of relaxation and fun. But once I was there, it completely worked. The property is stunning high-end, modern, and beautifully designed. Friends who stayed at other hotels actually came to ours just to take photos because it's that nice. If you want great pictures, you don't even need to leave the hotel. It really is the hotel. Breakfast was incredible. I loved having fresh, natural juices every morning, and the food overall was excellent. The private beach was a huge highlight, and the private concerts and live music added such a fun, lively energy. It's definitely a vibrant place, but it still felt enjoyable rather than overwhelming. The staff were truly amazing friendly, attentive, and welcoming across the board. They really elevated the experience and made the stay feel special. The only downside for me was the room layout and bathroom. The resort is very large, so depending on where your room is, the walk can be pretty long especially if you're on the pool side. Also, the shower door didn't fully close, so water leaked out everywhere, and the shower area didn't feel as clean or polished as I would expect for a hotel at this price point. Not terrible, but noticeable. That said, I genuinely loved my stay and had a great time. It did feel worth it overall, even with the cost. I'd absolutely love to come back budget permitting and would 100% stay here again if I return to Ibiza. If you're looking for a luxury, lively, iconic Ibiza hotel experience and are prepared for the price tag, this place delivers.

If hell had a hotel, this would be it…read more This place is an absolute disgrace to hospitality. The level of incompetence, disorganization, and sheer laziness on display here is almost impressive - you'd think it was some kind of social experiment on how bad a hotel can get before guests riot. From the moment you arrive, you're greeted not with warmth but with chaos and indifference. Check-in? Hours of waiting for the room you booked in advance. Room service? Nonexistent. The mini bar? Stocked with half-drunk bottles, and yes, they'll gleefully charge you for them anyway. Their restaurants serve food so bland and low-quality that calling it "edible" feels generous. Breakfast looked like a health inspection horror show, filthy, unsanitary, and clearly handled by people who've given up on life. The staff? A masterclass in rudeness and apathy. Ask for your room to be cleaned, and you'll get attitude, eye rolls, and maybe even a verbal lashing from housekeeping. And if by some miracle they do show up, don't expect the bed to be clean, ours had hair and actual blood stains. When we reported it, they refused to fix it. Refused. The water in the tub looked like it came straight from a sewer. It's not just unpleasant, it's unsafe. Whoever manages this circus should be ashamed. Hard Rock should remove their name from this embarrassment before it ruins what little reputation they have left. Final advice: run. Don't walk - run away from this disaster disguised as a hotel.