Had an appointment for 8:00 am and we stood around outside for the good part of an hour waiting for…read moresomeone to show up. No one did. Finally got a call from the general manager who apologized as the employee who was supposed to come forgot about the appointment.

In 2012 there were some terrible summer storms and a record breaking snowfall in North Dakota. Our…read more80 year mother Glory Ebertz needed 911 kind of help in a basement that had expectantly become a "swimming pool" from all of the spring melt!! Jesse Trebil Foundation Systems/Safe Basements came to the rescue and installed their drain tile systems inside and outside the foundation, plus a series of sump pumps and more that thankfully protected us from black mold before an almost a permanent disaster for our Jamestown family home. My mother Glory couldn't stop talking about how respectful, kind and professional the Jesse staff were that literally saved our bacon for a planned reunion of 7 kids, 23 grand children, and 6 great grand children! Our Mom died last year, but the peace of mind and family reunion memory fun lingers in what would've turned into a family reunion swamp if not for the customized solution to her home foundation water leak problem. That was one of Mom's happiest memories in her final years. She taped a letter to her refrigerator that was sent and signed by Jesse Trebil asking her to call him personally if any future nature problem arose after the excellent work that was done to restore her finished basement. That phone call was never was needed. However, the letter is still there and will stay on the fridge as we're keeping Mom's home in the family for future reunions with a dry, warm and safe basement! Thank you sincerely! Pat Ebertz, St. Cloud

These guys were wonderful! If I'd only known in the past how easy it was to have this company come…read morein and remove my junk I would've done it a long time ago. The guys were super accommodating and friendly. For not much money - in my opinion anyway - they carted away my junk. Good riddance, junk!!

Hector and Henry (or harry) were so good and efficient in removing our used leather couches. They…read morewere also reasonable in negotiating the prices.

They had fixed some water damage to my place but it took them over 4 weeks to finish and they had…read moremissed several little things. Like not putting the cover over the sprinkler back on, putting door stops back, cleaning up, etc. The project was too big so they had to hire contractors that they never monitored and broke rules consistently (using bathrooms they weren't supposed to for example). When the project started and they were tearing out the walls, they never covered anything so all my things got covered in dust and debris. Which they never apologized for in person, just left a sticky note (that was mine and not one of theirs) saying "sorry". They had damaged my trash can and left dents in the walls, missed several spots of paint, left small holes in the walls or even entire scratches. Not to mention after everything, they did a horrible job of cleaning everything up; barely touched a thing after it was all said and done. Overall they were unprofessional, way above their heads, had horrible communication, and did very little to make up for it. If you have another choice, I would highly suggest it.

My husband and I experienced a broken water pipe (from the ceiling) on February 16, 2021 during the…read moreTexas Icemagedon which damaged about one third of our home.  ServPro sent some of your people to Texas to help. There was a LOT of need. Not long after we contacted ServPro your team - BJ, Kevin, TJ and Adrian arrived around March 17th and went right to work.  To say that your people were friendly, efficient and courteous is an understatement.  We actually enjoyed having them dismantle our home and rid us of mold. We would recommend ServPro to anyone needed remediation. P.S. Our home has been restored. Kudos to your guys! P.P.S. Friends here in Austin recently had a plumbing snafu and a flood in their casita. Our first words were "ServPro"! The Susan T is right, but Austin, TX. Not San Francisco!

Very very helpful! Had an issue with a pipe below the basement floor. Went the extra mile to try…read moreand locate where the pipe ran so I could jackhammer!

Typical story, drain backed up in our laundry room and our basement shower so of course we hopped…read moreon Google to see who could solve the problem. Roto-Rooter is all I'd ever heard of but mostly because of their commercials, not reviews. Looking at some online experiences, people were estimating $300-$400, my jaw dropped! Instead, I first called a local company who didn't give me the time of day and was very rude so I decided against them as well. (A little side note here, I can't stand when you tell someone that you just want an estimate and when they give you one, and you say, "I'm gonna call around and get some more, thank you" they go on the defensive and start bashing every other company in town. To me, that's just childish; tell me what sets you apart from other companies in the area and be dignified about it.) Ok, back on point now... I called A-1 a little past 10:00pm and the man I spoke to (I wish I remembered his name because he was great) gave me an estimate and explained what he thought might be the issue. He answered all my questions and said he could have someone out at 8:15am the next morning. I was surprised because the last place couldn't even get me in the next day. Morning came and Tyler from A-1 showed up on time, assessed the situation and within 5 minutes, was laying down drop cloth and rolling in his machine. About an hour later, he was done and now everything drains correctly. The best part, the price I was quoted, was the price I paid! I won't give specifics, but let's say it was probably a little less than half of what I would've paid with Roto-Rooter. Bottom line, a great local company that knows how to talk to customers on the phone, show up on time, and get the job done at the price that was quoted.

Highly recommended! They were able to schedule an inspection right away, they were courteous and…read moreprofessional, and the process went smoothly. Their report was comprehensive and included photos and recommendations and I appreciate their color-coding rating system for how soon they recommend repairs be made. Great service!

Ben did a thorough inspection and noted a number of items for my wife and I to explore further. We…read morewould definitely use Nordic again. We also appreciated our initial contact person who walked us through the Nordic process and got us signed up. I chose Nordic as my son used them last year and they saved him from a really tough house situation.

Very rude manager/owner and office staff, very disorganized service staff. Owner hung up on me…read moreseveral times and after I called back he said to me "we can do this all night." Then hung up again. Full review below: Called to get our washing machine repaired that we purchased from them. A lady in the office who was rude form the start stated they would call to set up a time for service. They never called, one morning a tech just showed up and called from our driveway. I watched and listened to him on our cameras complaining and talking/mumbling about how we weren't home. We were told they would call back to schedule another day. After a week they didn't call, so my wife called in and was instructed that they would call to schedule a day. They did the same thing again calling from our driveway. The service tech was frustrated/annoyed that we were unavailable when I talked to him on the phone. I called into the store and was told I had to speak with the service manager but he was away from his desk. 5 hours later he called back. His name was Gary, who is by far the rudest most unprofessional manager I have ever spoken to. After explaining my frustrations with this process now taking almost three weeks he started talking over top of me and down to me. He would not let me say a word and started to yell at me and then he hung up on me so I called him back and he said to me, "we can do this all night." Asked to speak with the owner and then he told me he was the owner and hung up. Do not go to this place or call them they all have horrible customer service, which is driven and taught by the owner.

We purchased a Whirlpool dryer from Home Depot with the extended service protection plan. We had an…read moreissue with our dryer, called up Home Depot, and they issued out a claim with the service provider being Homemakers Villa. Part of the process was that Homemakers Villa was to call us back to coordinate times they would visit but we had not heard anything from them. My wife decided to call them and ask about the status and to get a better estimate of when they will come provide service because she wanted to get laundry done. What she faced was the most incompetent and rude people in all of the Fargo-Moorhead area. The service rep, Lisa, was getting after my wife because the order they received was not complete. She constantly berated my wife in telling her that everything is all wrong and that it was up to us to figure it out. I could hear the nastiness spewing out the speaker of my wife's phone and I had enough of it. At one point Lisa said to my wife, "it just says concession on this. What are we supposed to be consesshing?" Wow....just wow. I then spoke with the manager, Gary, who proceeded to tell me that it's not their job to qualify and validate their order and it was up to me and my wife to go back and get everything squared away. Mind you, they never told us what actually needed to happen. They were hostile and rude and straight up said that "big box stores screw up everything." I informed Gary that I will suggest Home Depot remove them from their service provider list and he said that is fine. Apparently they don't care about their clientele. They don't care about the work that they do. They don't care to do what is needed, let alone go an extra mile. How in the HELL would I EVER trust a company like that to perform any sort of service? In my 20+ years being in or around retail, I've never experience such a terrible experience. If you have to have services provided by this company, do yourself a favor. Call wherever issued the service provider and recommend someone else. Otherwise you are going to be dealing with a situation that is going to make you frustrated and angry. It's remarkable that a company like this still exists in the FM area.