If I could give them a zero I would. If your insurance company requests them to do any work, decline and find someone else. If you have no other choice make sure you watch every worker like a hawk. read more

Sara and her crew of Jen, Kala & Ashley were SO professional! They took pride in their work and I only wish I had been referred to SM sooner! They truly transformed my overly lived in home to a house we can be proud of when it goes on the market. Actually, every single person we interacted with in the company was top-notch and it makes me sad to move away from their service area. They went above & beyond in making sure we were happy with results. For example, where their instructions from the estimator said to only dust ceiling fan, if they noticed that wasn't good enough, they washed the blades. And the bathrooms, well, let's just say Sara is my hero! Years of hard water abuse on a glass shower door were. I match for her tenacity! And the teen bathroom looks as good as new. 5 stars plus for each of them! read more

See all

Driver was at my station this morning trying to get gas. Apparently his card wasn't working so he asked me what was going on. There was nothing on my screen so I told him that it must be an issue with his card and that he should call the company or bank. He then proceeded to become very rude and belligerent with me over something that was out of my control. If he acted like that with me over something that had nothing to do with me then I can just imagine how rude he gets with customers who have issues. I will NEVER use this company's services now after the way I was treated. If I could leave a negative star I would. Service Master needs to teach their employees manners if they are going to be dealing with the public. read more

As a homeowner for 25 years now, I've been lucky enough to never have any home emergency to deal with especially any where insurance was involved. That changed this winter when I came home to a wet floor. Long story short, floors were completely ripped up, sections of walls needed replaced, cabinet replaced and then of course putting it all back together and paint as well. Brandon and Stephany could not have been any more helpful in explaining the whole process and walking me through everything from the beginning. Honestly, way more informative and helpful than the insurance company! They both put me at ease right away up front. Next came the demo and repair. I was extremely nervous at the fact I wasn't even going to be in the state during this while people were in my home. Well, after the first few days of being there while Joe and various other crew members were there, I was much more confident that I could just walk away and leave it to them. He is one of the most professional people I've had do work in my home and I could not have been more at ease when I left. Fast forward to me coming back home to a completed house! It's beautiful! They did a great job and I appreciate the attention to little details I didn't even think about before that needed done. I cannot recommend them as a team enough not only on the front end when disaster hits but the follow up and restoration as well. Thanks!! read more