We were met with very friendly staff who kindly showed us in the right direction, telling us…read moreexactly what we needed. Only issue was that the hand sanistizer smelt like vegemite, which knocked off a star, but it was great!

I don't know that I have much more to add to the other reviews, but in case you need the TL;DR…read moreversion: short waits and friendly staff make this Service SA stand out from the crowd!

Now this may sound a little uninformed of me but I had never heard of Service SA until a few days…read moreago. Having to deal with an expired drivers licence that required a new ID photo, a friend dropped me off at Service SA Mitcham. Its not so much that I never knew about them, its just that I'd never had the need to use their service before. Having done so now, I'm impressed. I can't speak for other Service SA offices but the one at Mitcham is efficiently run with helpful staff and its easy to get to. I walked in through the front doors and was greeted by a lady who asked what I was there to do. She printed a ticket for me from her machine and directed to the seating area. I sat down for 5 or so minutes and was promptly taken care of - too easy! I fully expected to have to stand in line for 30 minutes or so with a whole bunch of other impatient people. If like me, you've never used Service SA before apparently you can do all sorts of things there from SA Water, land tax and emergency services levy payments to renewing firearms licences (not my thing but there you go). You can also take your test for a driver's or boat licence, renew your rego or driver's licence or register for your recreational rock lobster licence. Service SA, who knew?!?

Realising that you have to go to Service SA to complete a random odd job generally induces internal…read moresigh and groans. Luckily though, with a revolution to the queuing system, a wait at Service SA generally only takes 5 minutes, sometime more but not too often, which is a solid relief. At the door the welcome person (my title for them) says hello, asks what you're here for, gives you the required forms for whatever the task is and then helps you out with the forms if you get stuck. The counter staff are also helpful and I also like that they are quite personable with their customers and still get through things in a reasonable amount of time. Parking can be difficult but as the branch is opposite the Mitcham Shopping Centre you can easily park in their car park.

The new office is more efficient, but I still can't understand how a SERVICE centre can only keep…read moreoffice hours. It's always busy, however the times I've been here for license transfers, L plates, drivers licence renewals etc the staff have been quite accommodating - doing their best to be pleasant in a hectic environment. Give yourself time to be processed, and don't forget the 4.15 cut off for L platers (and probably other tests)

If you're trying to get your Ls consider going somewhere else. I was told three different things by…read morethree different people about what ID I needed and then was told to book another session after I had gone through the trouble of getting everything they wanted. They took my $38.95 and didn't let me do my test! They didn't even attempt to help me (in fact it seemed like they were doing the opposite) and I left feeling like they lied to me AND ripped me off. (Seemed like they were just making the rules up as they went along) Never got offered a refund for the test I never got to take. Bad customer service.