After contacting Samsung, they said they would do a complimentary free repair for my 3 year old TV and set US up with Service quick. Out of curiosity I looked up this company and saw outstandingly bad reviews on yelp but pretty good reviews on Google reviews. Fortunately for me it was great service, they came on time, outright replaced the panel of my TV and left. read more

Considering how bad the reviews are, I was expecting my experience with Service Quick to be horrible, but it wasn't too bad. This company was sent out to look at my fridge that hadn't been cooling and wasn't fixed by another Samsung company. Is it weird that they just schedule your appointment without trying to schedule something with you first? Absolutely. Is it odd that all communication is done via email and text? Yes. But it seems to work. Getting the service window the day of isn't ideal either. But the technician that came to my house was pretty friendly. The first time he was late, but apologized for not keeping me in the loop on his timing. I like that they actually come to fix the issue right then and there rather than having to order parts and wait for the parts to come in. And the one time I had to call, I was able to speak to a live person pretty quickly. They were much better than the other technical company Samsung sent out, so I can't complain about them too much. read more

From the beginning, I provided complete and accurate information about my Samsung dryer and the exact issue. I already knew what was wrong and simply needed the repair done. After paying $140 and waiting about a week, I was told the dryer could not be repaired because the drum felt and adhesive were "discontinued." That information should have been verified before taking my money. Samsung manufactures both the unit and its parts, and I later confirmed that this was already known. Even more frustrating, I was able to locate compatible parts myself, yet the company still refused to perform the repair. The dryer is only 8 years old, fully functional otherwise, and had even been serviced by the same Samsung-authorized provider last year, meaning the repair history was already available. Instead, I was essentially told the unit was "obsolete" and that I should buy a new Samsung dryer costing around $2,000. That feels like a classic bait-and-switch situation: collecting a service fee for a repair that was never going to be performed. In California, charging for repair services that are not actually available, or failing to disclose that a repair cannot be done before taking payment, raises serious consumer protection concerns under the California Consumers Legal Remedies Act (CLRA). This experience felt misleading, unfair, and avoidable. My advice: be very cautious with any repair company that works closely with Samsung. If a part is discontinued, they appear to already know this and may still send a technician out just to declare the appliance obsolete after taking your money. All I wanted was honesty and fair treatment. Unfortunately, I did not get either read more

I contacted Samsung after my 3 month old Samsung dryer started making screeching sounds while drying clothes. Fortunately I was still covered under warranty. I selected a preferred date and timeframe for a technician to come out. After submitting the request, I received a text message from Service Quick with an earlier date of service. Although most people would prefer an earlier date, I was instantly annoyed because I needed it done on the specific date when someone would be home. I responded to the text with my preferred date. It took awhile to receive a reply, but it was changed as requested. I later looked up the reviews for the company then became nervous due to the poor ratings and complaints. After a couple of days contemplating, I reached out to Samsung to attempt to cancel, but they assured me that I can trust their provider. On the morning of service, I received a text from technician Sung, who gave me a timeframe as to when he would arrived. Within the timeframe, he texted again to give his exact ETA. He showed up as promised with another technician and they were very quick! Assessed the issue, repaired, then left. My brother said they were very professional and knew what they were doing. Since it was a service covered under warranty, we tipped them! Despite the negative reviews, give them a chance! read more

My Samsung fridge was not working, so I called Samsung support and they referred me to Service Quick, Inc; who is the only authorized service contractor Samsung contracts to. Service Quick requires you to pay for a technician to come out and diagnosis the problem, even though the diagnosis could have been over the phone, because the screen has the error code. When the technician came, they noticed that the freezer was not working and said the freon was broken and would cost $1000 to fix, then recommended to buy a new fridge since all the repairs in total would cost about $1350. All of this could have been done over the phone but they forced me to pay $140 just for them to come out. They should not be charging people to come out for obvious repairs and Samsung should not only providing one contractor. read more

Avoid. I called after I noticed my samsung ticket had been canceled. I had apparently missed a text from this business. I called to reopen the ticket and the operator hung up on me mid sentence. Weird process. Terrible business practice. If I call to reopen a ticket, I'm clearly calling to schedule a service. I should not have to go reopen another ticket with Samsung. The operator was also pretty short and rude as I was just trying to understand (not yelling, level voice) why the ticket had been closed. read more

Avoid this company if you can. If you live in SoCal, do not buy Samsung appliances, because they will refer this company to perform warranty repairs. Wasted three weeks of time, still broken. read more

I would give it to zero Stars always an issue with these people this last one was that the gas dryer safety switch solenoid on the inside won't close letting natural gas into my dryer and into my house which could lead to a full one explosion but instead of the technician looking at the dryer he sprayed the hoses for the two hours of Soapy water. Still unable to use the dryer cuz of a gas leak so dangerous read more

My calls to SERVICE QUICK (Samsung's referral for appliance repair) disconnected three times as I was on hold. I have yet to be able to schedule a repair appointment. Very time consuming and disappointing !! read more

No show, no call for my scheduled appointment?!? HOW RUDE! HORRIBLE business & I haven't even had the pleasure of meeting their tech yet. read more

I experienced absolutely horrible "service". THEY HAVE A WELL DESERVED BBB RATING OF F!!! No response to over 170 complaints. Do not waste your money or even more importantly time. Contact someone who will tell you when they are coming (not "between 9 and 6"), will show up (two no shows after waiting all day), and is able to fix the problem (3 visits and still broken). It appears likely that the only reason they are in business is they are the contract provider for Samsung which is why I was stuck trying to deal with them. Not anymore. Trashed the Samsung Frame TV, bought another brand, and will never buy another Samsung product. Take your business to someone who cares. read more

I'm not sure why these other people are angry my experience with these guys was great! The technicians were not only very kind but very knowledgeable. They did a great job and I'm so happy that they came over and fixed my oven. I felt like it was a tough repair and they work diligently to get it done and I couldn't be more pleased!! The only thing I didn't like is when they schedule they tell you what day they're coming but they don't tell you what time they're coming until the actual day so if you work a job where you have to take the day off you're going to have to take that whole day off. Fortunately for me I work for my home out of the home office so it didn't really matter! Keep up the great work guys you did an awesome job!!! read more

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Just had service done on my Samsung All in One combo washer. All communications were done thru txt messages but it was easy to get an appointment (2 days), it was easy to reschedule it to the 3rd day which was my day off, and I was getting txt confirmations everyday regarding the appointment. JunSeop and Rene came to the house and they were very professional and knowledgeable. Figured out what was wrong in 5 minutes and also ran test cycles to make sure everything was fixed. Good service read more

To think that a reputable brand, such as Samsung, does business with this company is beyond me. They charge $140 for a diagnostic fee already knowing that the product is not repairable. I sent photos of the TV screen, the model number, and the serial number. The technician walks in, glances at the TV, and without looking at the TV's model # or serial number says, "you have to replace the screen." He performed ZERO diagnostic tests. This told me right off the bat that this "service company" charged me a $140 fee for a problem that they already knew would require a new screen. The technician said, "this models LEDs can't be replaced. The whole screen has to be changed." No person needed to be dispatched out. I understand business is business, but this is misleading and just wrong. I like other reviewers will be making a complaint to the California Attorney General's consumer complaint department and to Samsung. Hopefully Samsung will find a more reputable repair company. read more

Terrible and expensive. I can't believe that Samsung contracts with them directly. They charge a large non-refundable fee just to get out there, they tried to charge me multiple times for it, their automated system for confirming when and where they're coming is crap. Avoid them, even if Samsung is referring them read more

1. They charge $140 only for show up. Tap on the smart panel check error code. They don't even check the back of fridge. 2. They don't give you an appointment window time ahead of time. Only on the day they come by. Pretty much waste your whole day waiting on them. 3. Super pricey on the fix. Not worth your money. read more

My fridge stopped cooling so I called Samsung and they gave me this number for Service Quick CSP samsungcare@SERVICEQUICK.COM 877-412-1665 I called 4 times, entered my tix number and they hung up on me all 4 times. What is wrong with these people? They set up at whole circus to take your money or hang up on customers? NEVER AGAIN will I buy Samsung again!!!! read more

Service Quick came to my home to repair a Samsung washer. 2 technicians came and said they could not slide the stackable washer and dryer out to repair it and I would have to hire movers. I am a 74 year old woman who has been without a washer for a week. The Samsung washer is less than 2 months old. Shameful read more

I would like to give them a negative start rating. How these folks are authorized service for Samsung is beyond me. My dryer was stopping before the clothes were dry. The tech, Alexander, arrived for the service. He mumbled the whole time he was here. Did a couple of diasnostic checks, call a Samsung rep and had a speaker phone conversation. He basically told me the dryer was fine. It's not. Called, asked for a refund. Denied. Rescheduled appointment. Today I had an appointment. Without warning it was rescheduled. Why? Because they scheduled Alexander to return to my house. This place is like a nightmare with no waking up. I also suffered through several e-mail and text message screw ups. Run away from these people. read more

My experience was terrible. Customer service representatives are sooo rude and unprofessional. Please take your business somewhere else. I know not to buy any Samsung products because they sure do give Samsung a bad representation. read more

Update: A nice young man, did come and repair my refrigerator. From start to finish, whole process took over a month. Service Quick you have to do better. read more

Terrible Service - Avoid Service Quick CSP Samsung Authorized Service. l bought my Samsung Washer/Dryer combo from Costco 100 days ago and It failed. I had an extremely disappointing experience with Service Quick CSP Samsung Authorized Service. They confirmed service appointments, and I even took time off work to be home--but the technician never showed up three times. Every time they missed an appointment, they simply rescheduled for the next 5 days without any explanation or communication. There's clearly no coordination between their office and technicians. I wasted several days waiting with no results and no accountability. This is some of the worst customer service I've ever experienced. Completely unreliable and unprofessional. Avoid SamSung washer/dryer combo if you can. read more

Terrible customer service, the rep called me during an appointment twice didn't leave a voicemail and when I called back was very rude. He made it seem as though I was bothering him on his "busy" day and that I must answer the phone or he will skip my house. So I returned his rude demeanor and he scoffed and was offended. Then not only he did he NOT call me later in the day he no showed the appointment. Good thing I haven't paid anything for their terrible service. But I most definitely would not recommend them to anyone! read more

They have such a horrible service!!! No time frame information on appointment No answer whatsoever in any form of communication! It's very frustrating !!! Stay away from them!!! read more

This place does not even deserve 1 star. I do not know where to start. Samsung needs to remove them from being an authorized dealer. Samsung requested service from service quick to check my fridge which another company had stated that the compressor was not working properly. All the technician did was check the error code on the smart screen without even checking the temperature from the back of the fridge. Not even a week later I had to call them to come back. Keep in mind that you have to block out the entire day for a tech to come out. They call you 30 mins before they arrive. Such a waste of time. This time technician deemed my fridge unrepairable. Samsung needed a 7k ticket in order for me to even talk to the replacement department. It's been over a week and half and calling daily and promises of a manger calling me back has not happened and now Samsung has set up a different company to service my fridge. This company is very unprofessional beware before you set up an appointment or pay any down payments. They will not complete service read more

Absolutely the worst and most dishonest company you can use. They will charge you $140 up front and not disclose costs until they are due to show up within 24 hours. I told them to cancel as they were not up front about costs. They canceled then told me my 140 was non refundable. I told them they might as well send somebody out then since I'm not getting my money back and they refused! This was within 10 minutes of canceling. They kept my money and refused to send somebody. Do not use them unless it is 100% covered by Samsung read more

Horrible experience. We paid a non refundable fee of 140 for a serviceman come out and try to scam us to buy an entire new freezer door instead of fixing a loose door handle . the wordt read more

This company took my money and never checked the problem. He hooked his cell phone to machine and said nothing was wrong. I still have the same problem and they want me to pay again. DON'T EVER USE THIS COMPANY!!!!!!!! read more

This is the worst place I have ever encountered. They have broken my $3,000 refrigerator. And hang up on me when I call to complain for them to fix it. read more

Cannot begin to enumerate the many ways in which this company is shady, difficult, dishonest, incompetent, and absolutely insane. They don't answer their phone (but they do let you wait 15 minutes and disconnect the call... over and over and over) or their emails. They no show for appointments. They close your ticket without doing the work. Do ANYTHING to prevent being assigned to them. It will not be worth it. Set your appliance on fire and start over, that is preferable to interacting with this terrible, time wasting company. read more

This is one of the worst service organizations that I've ever worked with. They don't show up for appointments - they no-show, no-call and then can't reschedule for a week. As others have mentioned they also don't answer their phone when you call and when they promise to return a call you don't get one. All this while your fridge is down and you can't keep food in your home. Samsung should be ashamed to be associated with this incompetent organization. read more

I was scared to try them from reading the recent reviews, but they were the best of 4 authorized service providers for Samsung in the area, so I decided to give them a shot, just had them serviced our family hub, and I was surprised, they were actually very good in terms of of service, especially communication, they pushed my appointment once for a day, but when they showed up within 2-3 hours were done, and now our hub is up and running, fixed cooling issue and replaced the screen, I would definitely recommend them. read more

Service Quick - Refrigerator - Appliances & Repair Near Me - Rancho Dominguez, California

They are extremely unprofessional. They don't answer their phones, don't return phone calls, schedule appointments without actually telling the person who has the appointment what day or time that's happening and then the document to Samsung that they actually had the appointment when they never did getting paid for it and then screwing over the customer. It just goes in circles and they have almost great one reviews from all of the same experiences so that being said it's pretty cut and dry it they are fraudulent, manipulative, and very, very creepy/unprofessional. read more

I will never buy another Samsung product again after having one of the worst experiences OF MY LIFE. Samsung does not give one shit about it's customers. We have a Samsung Refrigerator (Model # RF24FSEDBSR/AA) which has never had a properly working ice machine because its not in the freezer, its built into the upper part of the fridge so it cannot maintain it's temperature. It rarely makes ice for more than a day or 2 then a big block of ice freezes up inside clogging the ice from dropping down, then also leaks water all down the machine and onto the floor which is a safety hazard and a mold risk. We are constantly having to steam out the block of ice every week and have to leave towels on the floor and inside the fridge to collect the drips. We are slaves to our fridge and rarely have ice in the summer, we have to buy bags of ice from the grocery store all summer - why?? It's ridiculous. This refrigerator is a LEMON. We had this ice maker replaced entirely at least once by Service Quick and they have been out 3 times in full. Both Service Quick techs told us this was a known issue with this model and after 2 repairs that Samsung should be replacing it. I called back to Samsung to get a new repair ticket on Monday June 2nd, 2025 (spoke to Tyrell), was told an agent would call back, so I waited. Texted back on June 3rd, 5th, 6th, 7th and 8th and made calls to request help. Their AI bot was not functioning correctly, kept saying a human was coming on the line, never did. My case was finally assigned to an agent, 'Kelly - Employee #5084131585', who left vm on Tues, June 10th, said she was the only one assigned to my case and that she couldn't give me a direct number so I cannot get help from anyone else (how is this helpful?) Her vm said she would text a link to schedule a call, but she never did (more unhelpfulness) and said they were having phone issues. I called back 7 times and texted over 75 times over the last 3 days, trying to get ANY HUMAN to help. Cannot get anyone to transfer me to her or pass her a message to call me back after trying all day to reach her for multiple days!! Their text chat does not work, there is no human response. I called Service Quick directly since they have been the ones to come out and are a local company, thinking that perhaps they would repair their repair or take some responsibility for their work or prior statements. Spoke with Belinda G. who said she could have her supervisor, Andrea, call me back but otherwise could not help or even fix what they already replaced on their past 2 visits, even though they told us about this product being faulty. Still waiting for Andrea's call. Andrea of Service Quick also is very unhelpful and never called. Today, again there was no ice so I went to call Samsung back again around 1pm and again was told nobody could help but that Kelly would call back. An hour later, the ice maker started making a loud whirring sound like an engine. I recorded a video, checked inside and it stopped. Closed the door, it started again. Couldn't figure out what it was doing other than being its usual solid block of frozen ice inside. My husband runs over to the fridge because he suddenly smells fire/smoke - the ice maker motor is on fire inside the fridge, it makes a noise and stops working!! Our whole house stinks, esp inside the fridge. I called back and told them about the fire, the dripping, the mess, the smell, and started screaming at them. I was put on hold, and finally transferred to Nomi and started telling her the situation, but then I couldn't hear her and the line was dead. I sat, waited, the line disconnected. I called back again and was told to TEXT them, so I did. Sent photos, video, explained the situation, was told I would be helped but they said they couldn't do anything and I would need to CALL. WTAF. It is now 5:02pm - I am STILL ON HOLD. They are STILL blaming 'Kelly' for not closing her case ticket so that they can help me with something called "advance....something". I do not care about their internal processes and I don't think Kelly is real. I am tired and angry after 11 days of this and a FIRE in my kitchen!!! I want to know what is wrong with Samsung Customer Support and all the hundreds of people I have spoken or texted with since June 2nd. Is this SERIOUSLY the world we now live in and are allowing to happen? It is absolutely abusive to customers who have paid and cared for an appliance that has never functioned properly. Further, it's flat out rude and bad business. I hope Samsung goes out of business. read more

Service Quick - Carson Branch: Stay Away Samsung sent this company to service my TV, and it was a nightmare. The technician was unprofessional, lied in the report, and actually caused damage to my TV during the visit. They broke it, provided poor service, and took no responsibility. Communication was nonexistent -- no phone support, ignored emails, and no proper equipment or parts on hand. I am considering legal action to recover damages and expenses. If Samsung tries to send them, refuse and request a different service provider. read more

I feel a kinship to all others who have experienced a horribleness with Service Quick. Hopefully to make a long story short (soooo much to tell), I bought a dishwasher from Lowe's, obviously brand Samsung, and it has held excessive water in unit each and every wash. The dishes will be dry but the unit itself will be sopping wet to the point where I have to get a bath towel and dry the dishwasher so as to not allow mold and mildew to grow. That towel will be more wet from drying said dishwasher than from drying a human body. No joke. I complained to Samsung, still under warranty, & here comes Service Quick. The first technician, John, threw an adult tantrum after I started asking questions that deFunked his reason for the excess water which was "you have to use a rinse aid. If you use a rinse aid then it won't be wet." I told him that I absolutely did use a rinse aid - actually came w the dishwasher- and still, it never dried. He, like I said, threw a tantrum, picked up his toys (tool bag) left my dishwasher out onto my kitchen floor and stormed out of my house, slamming my front door. I immediately called Service Quick, asked for the supervisor whose name is Andrea and 12 days later, Andrea has still not called. I complained to Samsung and Samsung set up yet another tech from Service Quick. Fast forward to Allan. He showed up without any forewarning, never introduced himself, didn't have a name tag and then told me that I need to my water heater temperature to be 120°, but guess what! That's the default temperature honey. Allan also told me that I need to open the door to my dishwasher no less than three minutes after the cycle is finished. Who the hell stands at their dishwasher waiting for to be done just so they can open the door for the damn thing to finish? Unbelievable. Just another bullshit answer to shut up the customer, make us go away. Furthermore, I have yet to hear from Service Quick supervisor Andrea from Jacksonville Florida. Worst company ever. You really can't find much on them and they're not part of BBB. And even their website, you can't find anyone, it's a website solely for them and not for us. read more

Service Quick - Excess water - Appliances & Repair Near Me - Rancho Dominguez, California

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Absolutely horrendous service from this provider a total money grab. They're only interested in charging you and not repairing the item. Spent $300 to have a repair person come out and allegedly repair my washing machine. All they did was replace something that didn't need to be replaced and the machine still didn't work. Company wants to charge me an additional $140 to come back out and look at it even though they completely ripped me off. read more

Terrible customer service. Miss appointment, Misdiagnosis problem. Having to come back 4 times in one month. Will never use this company again. Samsung contracts with them. I will never buy a Samsung product due to this situation. read more

Poor Customer Service, the representatives talk in circles, they have a poor communication set up between the service agents and team that reviews the warranty. The team that came to assess my microwave took it apart, couldn't fix it and reported they needed to order a "wire" I believe this is the scam charge me for labor and parts on a second visit. read more

Was texted many times to remind me of my appointment and then they were a NO CALL NO SHOW!!!! Ridiculous. I waited around ALL day!! Waste of time. The worst!! read more