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Service Quick

1.6 (94 reviews)

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Appliance repair

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Review Highlights - Service Quick

Rey came in the time window I was given, more than ready to replace the faulty ice maker in my Samsung fridge.

Mentioned in 3 reviews

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Bruce Bauer - Appliance Technician

Bruce Bauer - Appliance Technician

(80 reviews)

From the latest reviews, I can see that people are starting to realize how Bruce really is. He is…read moreone of those guys that seems to talk the good story and highly praises himself when things go well but as soon as a problem occurs with his repair or service, the real Bruce comes out. unfortunately, he is a very arrogant person. He talks himself up as being a real expert and stand up guy and will take care of you if there are any problems with your repair but when the problem does happen he tells you "there's nothing I can do". This is even after he tells you that he gives a 90 day warranty. His idea of a 90 day warranty is telling you "oh it's not working again..okay you need to go buy a new appliance...bye". I think the people that gave him good reviews were happy because he fixed their appliance and they didn't have problems after wards but if they did have a problem after wards, I think their opinion of him would change drastically when they called him about the problem again. Let's face it folks...we give good reviews when they repair our items and then we don't have to deal with it again. I am sure that if any of us have a little training and the right part, we could repair it ourselves. What really makes a good repair company or repair person is what they do when there is a problem with the repair that they did. After all, they should fix our appliances because we paid them to do the job..right? But when we have problems with the repair and we call them, that's when we find out what they are really like. Unfortunately, with Bruce, he just wants to get the money and never deal with the same appliance again even if the repair didn't work. I had him fix an appliance for about $400.00 and the part that he gave me only lasted 1 month. He gave me his speech about the 90 day warranty on the part and he will come back for free and fix it but when I called him, he told me just go buy a new appliance. I wouldn't recommend a person like this. NOTE: This review never posted for some reason when I wrote it a couple of years ago so now it is dated 2019 but Bruce came to my house a couple of years ago.

I did not end up using Bruce Bauer but his customer service enough warrants this review…read more My wine fridge went kerplunk some time ago. I called up Bruce and he gave me the spiel. First, he comes to your house so that's super helpful. His base cost to come out is $60. If you choose to have him fix your item that $60 will go towards the cost for parts etc. So pretty much you can quite possibly get away with your unit fixed for only $60 which I think is reasonable. He was super friendly and gave me plenty options of times he was available that worked with my availability. I didn't end up needing to use him bc I ended up having an extended warranty for the unit itself since it was purchased with an American Express card (Go AMEX!). But you better believe I will keep Bruce in mind if it goes kerplunk again and the warranty happens to be up.

Pinewood Appliance Repair - untitled

Pinewood Appliance Repair

(17 reviews)

Look no further than Pinewood. After calling 2 other shops, leaving messages, and NEVER getting a…read morecall back from either, I called Pinewood. A human actually answered, was professional, and quickly scheduled an appointment. They called a few days later informing me of a cancellation, which we scheduled. They called the day before to confirm and give the window of when Ron was going to come over. The entire time we were working with Pinewood the communication was timely, clear, and professional. Ron is a pro! He worked hard, communicated, and put in all the time necessary to work on our dish washer. This first attempt didn't quite work, so he had the office call and schedule another time for him to come and complete the job. He had to buy another part (which he didn't charge me for because it wasn't a part of his estimate), and he came again and worked like a dog to fix our dishwasher. I will never call anyone else. I highly recommend Ron and Pinewood...you will not be disappointed.

I contacted Pinewood about a leaking washing machine and was able to get an appointment day and…read moretime that worked well with my schedule. Ron - the owner - came out and was courteous and honest with the assessment of my washer. He showed me the problem and explain the cost of the repair would not be worth it on a washer that was 10+ years old. He said that I could continue using the washer until I was able to switch it out and made me feel comfortable that I would not face an imminent disaster. This was so opposite of my experience with another appliance repair shop (not going to name the company, but the guy used scare tactics and tried to talk me into a very pricey repair job). I really, really appreciate the service from Ron and Pinewood -- they are now my go-to company for all appliance needs. Thank you!!!

Service Quick - homeappliancerepair - Updated May 2026

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