Layout. Intuitive and roomy with concierge service. Staffing. Plentiful and friendly. Accessibility. Wheelchair and scooter friendly. Couches. Comfy but they get rubbish on them quickly. Writing areas. Ok but a bit narrow. There are two semi private booths that also contain paper and crayons which is better. Announcement system and ticketing. Perfect. Counter labeling. Excellent. Also has self serve terminals for those with no computer at home and there is a cafe outside, bonus. read more