It's apparently up to you to verify your appointment. I called Monday, spent 10 minutes providing…read moreall of our information & scheduled an appointment for Tuesday afternoon. They no showed, and when I called back they said they couldn't find my information and can't come out until at least Thursday because they've booked other appointments. I guess at least my walls and carpet have air dryed by this point.

They are very good at what they do. I was looking for just to have air duct cleaning. No other…read moreproblem, for this you should seek an Ac company. Serpro is more for clean up after a fire, water damage, mold, etc. Insurance company is normally involved.

When i contacted them, they were there within 12 hours, immediately started their industrial fans…read moredrying process, helped with the Insurance process, was very helpful in answering all my questions and made sure I understood the process. From demo to returning the keys to my remodeled home, they are a very professional team. They work quickly and a very fair price for the job. I would definitely recommend them to anyone needing their services.

We always get excellent service…read more I have used them for business and home. very pleased.

Just wanted to say THANK YOU for sending Jay and Thaddeus to our home this afternoon. We were…read moreinitially told that we would have to wait until the following day but when I shared that this was an urgent matter as my mother is on oxygen and her home recently caught on fire a week ago. As a result, there was a lot of SMOKE in her favorite recliner lift chair. The customer service rep on the phone could hear the urgency and made it happen - SAME DAY SERVICE. Jay and Thaddeus arrived within a couple of hours. They worked well as a team and gave the lift chair a thorough cleaning. The guys were courteous, professional and finished the job in less than an hour. I would highly recommend Jay and Thaddeus and Stanley Steamer. THANK YOU.

They promised 98%cleaner and delivered. Looks like new carpet. That carpet had not been cleaned…read moreand at least 30 years and they made it look new - freaking unbelievable.

These fellas dried out my home, and supplied new floor and sheet rock repair. I only had to call 1…read morecompany and they were full service and easy to work with.

From the owner: Carpet Specialist & Restoration, the trusted authority in carpet cleaning and water restoration…read more If you're in Shreveport, Bossier, Minden, or other surrounding areas, and are in need of high quality carpet cleaning Shreveport, you've come to the right place. Here at Carpet Specialist & Restoration, we specialize in providing top-notch carpet cleaning, wood floor cleaning, water restoration and other related services, at very affordable rates. We also provide emergency water extraction, upholstery cleaning, rug cleaning, sealing and floor waxing using the latest and most effective cleaning equipment in the market today. Backed by decades of experience in all aspects of floor cleaning and maintenance, our highly trained, expert technicians are widely regarded as the premier carpet cleaners Shreveport clients trust the most. If you've recently experienced flooding in your home, business, office, or others, and need excellent carpet cleaning Bossier City LA folks turn to for their water restoration needs, trust the experts at Carpet Specialist & Restoration. With an unblemished track record and a solid reputation for delivering high quality results every time, we are your best choice for the job. Carpet Specialist & Restoration is an IICRC Certified Firm along with each of our highly skilled technicians. Each member of our team is highly trained and well equipped to provide the highest levels of service we have come to be known for...

We had an outside water spigot freeze over the winter. When we tried to use it this spring, our…read morelaundry room filled with water. Putman Restoration came out the SAME DAY and immediately started working to minimize the water damage. Highly recommend these guys! Fast and efficient service.

From the owner: At Putman Restoration, we breathe life back into your properties with unparalleled restoration…read moreservices. Whether it's water, fire, or mold damage, our expert team in Shreveport, LA, is committed to restoring your comfort and safety, one project at a time. Over the years, we've built a strong reputation by providing superior quality services to our clients. Our experts strive to leverage the latest tools and technology for an impeccable restoration process. Rooted deeply on the sands of Shreveport, we've always been a part of the community, helping them to restore and rebuild their properties.

These guys do it all. They can take your storm damaged home and get it back to new condition. Great…read morequality of work and even better customer service. Will be first call for any remodel or repairs needed in the future.

From the owner: We are a full-service damage restoration company. OTTER FFR offers cleanup and repair of your…read moredamaged property from flood to fire and beyond we have you covered. OTTER FFR is also a full Remodel and Renovation company as well handling any of your General Contracting needs. We offer an excellent quality of work along with a personal touch. We want to be your turnkey restoration company and return your property to its original state or even better. WATER Mitigation Restoration Remodel Fire Flood

Over priced billing, padding pricing, scamming clients into signing contracts. They need to let be…read moreup front about their intentions before doing the job, also stop adding bills after they been paid and stop using a lot of boxes to charge more for rental space when they don't need to.

I wouldn't recommend these people to anyone and I wouldn't even give them a single star if I didn't…read morehave to for the review. Jan Humble is the owner, her son Mike and daughter-in-law Dana run the day to day. I noticed that the only other review is a five star review from Mike and Dana Humble! Talk about fake news! Dana double billed my insurance company for their hours because they could get away with it but didn't count on my cameras videotaping Mike and Cameron's time including their smoke breaks. They charged for services that they didn't perform and left piles of trash in every room. I had to remove my own belongings after a flood in my home and there were four men that were supposed to do the job. Mike Humble showed up two hours late because it was a holiday and Jan wanted to be able to charge for an after-hours rate. Jan told me that she wanted to have a belated Christmas with her grandchild, at my expense no less. They came to my house four days in a row to "check" the fans knowing full well that it would take a full four days for the floor to dry anyway. The purpose of coming out to my house each day to look at the fans was to charge me an additional labor fee. Mike do not provide a fee schedule upfront if it's insurance work because they count on an already upset customer who just wants the water removed from their home. And while they're checking the fans they always turn one of them off and fail to turn it back on. So, you either find out hours later that the floor isn't being dried in that particular location or you find out that the fan's been shut off for an entire day. During my job they left one fan off for over twelve hours for four days and that's just pure laziness. More importantly they charged my insurance company for the full use of the fans even though I made them aware that they'd been turned off each day and that's fraud. They also claimed to have put a disinfectant on my walls and ceiling to prevent mold and charged accordingly. I sat in one of the areas where this was supposed to have taken place in my wheelchair and never left the entire time because there was nowhere for me to go and Mike never put anything on the walls or ceiling. Finally, they broke the slats on my bed and only repaired them when I threatened them in writing to contact a lawyer. I did text Jan first but she was too busy packing for vacation to call me back. Mike didn't show up to repair my bed until 7:30PM the next evening. I'm confined to a wheelchair and had already been sleeping on my couch for four days because they'd blocked access to my guest bedroom. Mike admitted later that they'd been lazy on my job. These people were supposed to remove the flooring and dry out the floor to prevent mold at the very least. They actually cut around some of my furniture at first because they were too lazy to remove it all but they were not too lazy to send my insurance company a bill for complete removal. They sent me a summary of the charges instead of the details so I contacted my insurance company for the complete breakdown. I have since provided my insurance company with the video footage showing the actual hours that they were at my home and how much time they spent standing around outside doing absolutely nothing but smoking or talking as well as a detailed letter disputing each fraudulent charge. I've also provided copies of my telephone bills which show our contacts and how long it took them to call me back. There would never have been any after-hours billing if they'd just showed up on time. Just because I didn't have to pay them out of my pocket doesn't mean that this didn't matter to me because insurance fraud costs everyone and my rates will go up eventually.