Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

We used for a relative, they're very professional, kind folks, on time and caring. Follow up and…read morepayment was easy and error free.

Dependable and kind people! The driver are lovely and business like. I feel so great have found…read moreA safe and pleasant service!

Visiting Angels Albuquerque is amazing. I had an Angel show up 9 hours after I signed up so I could…read morecatch my flight home. Lisa-Marie Beaty in particular was very good with my Father and they became fast friends. I was very lucky to find them and would highly recommend them.

A nightmare! My…read moremother was admitted for home hospice over the summer of 2022. She lives in a trailer park on the outskirts of Albuquerque. I implored my mother over a year ago to consider relocating closer to my family after her husband died, but she refused. I live in Virginia, and I am the only surviving family member to advocate for my mother. Visiting Angels was recommended by Compassus Hospice care. She has been "robbed" (reported by providers) numerous times while attendance was present. I left $700 cash and a gift card for $500 (to cover expenses) in a pocketbook stowed in a location that only my mother and an attendant knew about- only to be informed that her pocketbook has gone missing. I have called numerous times when the attendant caregiver answered clearly roused from sleeping- and more than once with an attendant who was slurring their words. Furthermore, I have received multiple calls where she has fallen while attendants where present. My mother's checking account has been depleted and the only management involvement is to harass me about payment. The calls have been numerous and each with the caveat that home care will stop, and she will be discharged from hospice. I have been labeled an "exploitive absent son" and the attendants seem to be gaslighting my mother. They are restricting my calls and I have no way to reach my mother. It's been almost two weeks since I've been able to talk to her - I am recurrently told that she is sleeping, or that she doesn't want to talk. Now that her funds are exhausted, I've been receiving buttery calls from the manager that her care can be extended if other funds are available. But, if not she will be discharged. She's being transferred to a skilled facility and expected to be placed in a nursing home over the holidays. I am travelling over Christmas to be with her. I think that as the early boomers reach an age that home care is more frequently relied upon, that exploitative practices and unscrupulous symbioses have been forming between home hospice agencies and home attendance providers. I think more scrutiny and oversight of these businesses are warranted. But I am just another exploitative son. Working long distance with Visiting Angels has been an ugly experience. I expect a reply from a visiting angels representative below or subsequent posts to reply that we should talk this out or that I am being unreasonable... but I am not. It's been an abuse and a nightmare. My mother's last days are tainted by my experience with these people.

Lisa, the nurse who guided us through our aunt's entire hospice journey was absolutely brilliant…read more Her experience and calm demeanor helped us provide the BEST care for Jessie. She was quick to respond, and extremely knowledgeable. We could not have had better care. Bosque Trails is committed to excellent communication, care for all of the family, and respect for every aspect of my aunt's end of life. Ayesha, the nurse who helped Jessie with her hygiene, was also amazing. The care and time she took to clean and help Jessie was such a relief for us and Jessie smiled and enjoyed Ayesha more than any other care taker we have had. Such a comfort to have such a loving and caring staff. We appreciate all that she and others have done for us. Thank you.

We found them very inexperienced and not truthfull. My husband was not dying and we were told by…read morethe first person who came to our house to push their services on us that there was a loop hole in Medicare that allowed for people who were just sick to have hospice services. At the time my husband was very ill and I was beside myself so we said we would try it. But then we found that the first RN who we talked to was wrong and told us many untruths. We were told to never use our own doctors , only the providers at Bosque Trails or Medicare would not pay for the services. My husband wanted to use his own doctors still, so they decided to dismiss us from Hospice. but before that they ordered PT for my husband. Arranged the company everything. We did not get a bill or told it would be paid for totally by us,not even insurance was used. So we have a large bill now we are told we need to pay and that they had no responsibility for the pt. Also the statement we got with the charges have the wrong dates on it. It is a mess and we found how they helped other people and they were not giving us the same services. Don't use them,they are not ready to run a Hospice yet.

My experience with using Comfort Keepers has been wonderful from the start. The level of care is…read morevery high and their communication with my family has been great. Since the initial phone call I made to start services for my dad I have been treated with utmost respect and have made me feel cared for. They have been very flexible and patient with my dad who can be stubborn and needs constant care. I have no experience with senior care and Comfort Keepers has helped me to learn how to get the best care for my dad who is suffering from dementia. All of the caregivers that have been caring for my dad have been very professional, they were competent and kind. I would not hesitate to use Comfort Keepers again to care for any of my family members.

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

Under their brand of Decades Group they seriously overbilled my mom. Their promotional literature…read morelisted packages which suggested to me their billings were in the $200-$600 per month range, and that's why I approved signing my mom up with them. Instead, their billings ranged from $1800 - $4800 every two weeks - just for medical power of attorney work!. I would estimate their billings for a little over two years, mostly just for faxing medical records, at about $100,000-$150,000. My mom's trustee couldn't risk a lawsuit so these bills got paid. And since the paperwork nominated Decades for conservator it was pretty much impossible to fire them. So the nightmare continued until my mom moved into an assisted living facility - a move Decades opposed. My advice would be to not hire these guys. But if you do, put in writing how much they are authorized to bill and include a remedy if they exceed that amount. A criminal background check for staff and supervisors is probably a good idea too.

My elderly father has been living alone for the past eight years since my mother passed away. All…read moreof us, his three adult children live out of town. The assistance provided by all the staff at the Care Management Group has allowed him to remain in Albuquerque, in his home, as he wishes. The assistance supplied by the Care Management staff has ranged from initially assessing his needs, making home safety recommendations, regular check up visits, referrals to doctors & home healthcare aide providers. As he has aged, their assistance has increased to making and taking him to doctor appointments, helping with bill paying, coordinating the aide schedule and making sure that nothing falls through the cracks. In addition & most importantly they have met him at the the hospital the several times he was taken there due to health emergencies. They contacted us, coordinated with the doctors and stayed at his side until one of us ( the children) could to Albuquerque. Then upon his release they coordinated his return home & whatever services he needed. The entire staff goes beyond what is expected and their rates for their services are very fair and the same as the other similar agencies I interviewed. Without their help, our father would not have been able to age in place as he desired.

if you're looking for a Lawfirm that goes over and beyond with the best service provided, this is…read moreyour answer! experienced, knowledgeable, personable. amazing.

I highly recommend this firm, particularly Gina Davis. She and her assistants made the process…read morepainless, clear, quick, and successful. Thank you, Gina and everyone else at Davis Kelin!

In just 2 weeks, terrible experience of overnight care for my terminally ill father who is a high…read morerisk fall. 1. Two Caregivers falling asleep during multiple shifts. With a falling incident due to no assistance due to caregiver was sleeping. 2. Another caregiver yelled at my father, refusing to help resulting in him urinating all over the carpet. 3. Another caregiver appeared to not be able to read English. Concern if assisting with medication or reading instructions for care. Advised agency of these issues and attempted to email the owner, no follow up. The care manager seemed inexperienced and not interested in trying to improve our experience or keep our business. Very unfortunate that my terminally ill father had to have this experience during the hardest time in his life.

Our Home Care Assistance care manager understands our needs, and I like how they do things. I get…read morealong with my husband's caregiver as he is considerate. The office staff call me ahead of time and they are friendly. The services keep my husband engaged while I receive a break. I recommend the agency because they have sent quality caregivers.

My brother went into the Beehive as a hospice patient because he was so neglected at a nursing home…read morein the area. If I hadn't moved him to this Beehive he probably wouldn't have lasted another 2 days. He arrived to his private room at the Beehive in the mid afternoon and by dinner time he was actually eating homemade soup and 1/2 a grilled cheese sandwich. This was amazing to all because he had pretty much stopped eating prior to arriving. My brother constantly raved about Betty's home cooking. The staff was very attentive to my brother with all of his needs such as bathing, changing his brief promptly and making sure he had everything he needed. The entire place including residents rooms and common areas were kept clean and spotless at all time. There was never any odors as it always smelled clean and fresh. I really want to thank everyone at Beehive, Jayne, Sarah, Barbara, Betty and all the staff their that made my brother feel so special with their kindness and above and beyond care. I give much credit to the Beehive and my brother's physical therapist for my brother being able to no longer need hospice after only 4 months at Beehive and be able to move to a new assisted living where he has his own apartment and takes care of himself now. It is extremely rare that anyone graduates hospice. Thank you Beehive!

My 96 year old mother was living in an Independent living facility when she developed pneumonia &…read morequickly required a higher level of care. She was placed on hospice & her care team recommended Beehive Homes. The staff at Beehive we're so kind, accommodating to my family as we tried to adjust to this abrupt change & they were so professional & competent. Mom passed away there only 5 days after her arrival. I was so grateful for their compassion & assistance to me. I highly recommend them to care for your loved ones.