I can not recommend this store. One of the worst shopping experiences of my life! I actually bought a sample dress here to find when I got home the owner had cut the label out. I did ring her immediately upon discovering this to return the dress. The phone rang out and so I left a message, this was a Saturday, I left another message on Tuesday as she did not return my call (they close on Mondays). A long boring story short, she gave me two possibilities of who the designer was. I rang her again to say I wasn't happy to wear the dress and could I return it as I felt that it was like having a counterfeit/soiled dress. She was quiet rude on the phone and hung up on me. No customer service to speak of. Now if you look at the Sale of Goods and Supply of Services act, you will not that if there is so much as a button missing off an item of clothing you are entitled to return it.In this case the tag had been very deliberately cut out (I emailed the designer in question and confirmed that these dresses do come with a tag).
I would get over purchasing the dress on sale and at a reasonable price (if it was left intact) and not receiving a refund. But I have never in all my years shopping ever experienced anyone so rude in dealing with a customer complaint (that is including every shopping experience from the very small to the very large, and every price range from the very affordable to luxury items). In today's climate,customer service is key.This store does not have any standard of customer service worth noting. If you are on a small budget, I would find the dress you like and source a sample elsewhere. Even purchasing on ebay with paypal comes with buyer protection. The seller knew the tags were cut out and should have mentioned it. I am guessing she knew this would make the dress far less attractive. read more
