I was recently in this shop looking for dresses for my bridesmaids. We all agreed that we would not recommend this shop. There was a good selection of dresses in the shop but the reason I would not recommend it is because of the sales assistant. From the moment we walked into the shop she was pushy, opinionated and often insulting, I don't understand how they expect to do business when someone treats potential customers this way! When we arrived we said the colours and styles we were interested in but she immediately turned her nose up to our ideas and tried to convince us to pick something else. There was only one changing room for the girls to try dresses on and she reminded us on two occasions that we would have to finish up within the hour (not ideal with just one fitting room!). When we enquired about getting measurements she informed us that it would be 20 euro to keep the measurements on file, I would assume this is a ploy to get customers to come back and place orders with them but it worked in the opposite way for me - i bought the dresses in a lovely bridal shop in Galway, where the shop owner was friendly, helpful and open to our ideas about colors etc in addition to this ivory lane quoted me a higher price for the exact same dresses. Overall I'd say ivory lane has a nice collection but ridiculous policies and rude staff. read more

Ordered dresses from here well in advance of my wedding. They took full payment, said it was going to be 3-4 months. Ended up being 6 months due to the lack of care or follow up from the shop. I called the shop to find out what the delay was as I don't live near it. The phone always rang out and emails were never responded to in the first instance but yet they had time to update their Facebook page! Eventually when I did get through I was given the excuse of 'we are concentrating on the brides who are getting married sooner' basically telling me we have your money now and we will deal with you closer to the time. They also used personal circumstances for another excuse as to why the order was delayed. In the end I had to contact the supplier and follow up with them. I will also be lodging an official complaint with the supplier because if I was the supplier I most certainly wouldn't want this shop to represent my brand. Over all in my experience, appalling customer service, extremely unprofessional and I would not recommend this place to anyone. read more